3.57 out of 5
315 ratings in United Kingdom
Agree with all the other users. Content is great, when you can access it. The app crashes, a lot! And you can download magazines but doesn’t seem to matter. If you are offline hardly ever loads right. Not sure why they should have this problem, displaying content should be child’s play. Please concentrate on sorting out these issues. Would be 5 stars if you could get it to work properly.
I bought this app and it looks great, but it asks me to sign in. After I sign in, I try to access some content and it asks me to sign in again, so I am stuck in an endless loop. My complaint to the help line told me I need to pay a subscription but I already paid £19 for the app. Doesn’t seem right and if it is right, then it is a swindle.
Can’t log in even after restarting password. Shame
For some reason my email address is showing as not being registered but is the same I have had for many years so it happy with this app !!!
I rarely ever write reviews - but this app (and associated website) is just inexcusably poor. Nothing remotely Premium about it. Subscribe to News+ and read it on there instead.
It doesn’t work!
Spent what I consider a lot of money to get the Decanter Premium app but it regularly freezes making it a very poor read. Waste of my money and I won’t be renewing
App cuts out/ freezes quite frequently
The content is great and more access to articles than the magazine. The app however is extremely poor. It keeps crashing, freezing and not recognising me when I open it. I emailed decanter a year or so ago to complain and they said they were working on it but it is no better. I don’t normally write reviews but am so frustrated with the App as it more often than not doesn’t work!
I received a Decanter Premium subscription as a gift recently, the app has been absolutely horrendous to use from day 1. Articles not loading, the screen freezes all the seconds after I swipe or scroll. I’m using an iPhone 12 Pro and the latest version of iOS and I don’t have issues with any other digital publication apps - Decanter is a quality publication, whoever is leading on the digital user experience needs to do some serious testing because the UX on the app is woeful - I won’t be renewing and will consider offline subscriptions instead.
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