Needs improvement
Great app but needs a lotta work.
3.07 out of 5
8,144 ratings in United States
Great app but needs a lotta work.
I’ve been using this app for years with no issues. Now at least once a week it stops working and I have to delete it and download it again.
The app is great when it is functioning properly. I’ve been using it for a few years, now and have generally had very few issues. All of a sudden over the past few weeks, at least once a week, I get an annoying alert stating the app no longer works and I need to delete it and redownload it. I am unsure what changed that this is happening out of nowhere but it is not ideal
This is the fourth time I’ve had to reinstall the app (the app telling me to bc ‘it’s no longer working correctly’). When this happens I have to waste my sensor so I can get the transmitter number off the back of it. Those sensors are NOT cheap. I figure by now dexcom owes me about 4 new sensors. Get it together guys.
I’m getting really tired of this issue. Constant “App stopped alert” popping up at least once a week. The app used to be fine, but by trying to improve it they’ve made it 100x worse. Dexcom, you need to get your stuff together.
Recent update totally broke this on my Apple Watch, assuming it’s something with the “straight to watch” feature they were hyping for the new watches. App has also had to be reinstalled 3 times because it failed completely. You’d think they’d extensively test these updates since you know, medical devices are kind of important? Lol
The app is great - when it works…. Recently both my sons and I have received multiple notices of app failures that require us to delete the app and then reload it. Having been a Dexcom user for many years now, this is a new issue and one I would hope the Dexcom team is working to fix soon.
Dexcom used to be excellent. Over the last year, it has failed me over and over to the point where Dexcom does not want to send replacements anymore. I use dexcom because of my insurance and it corresponds to my Omnipod. Otherwise, I would find another product and the greedy people know it.
Living with this disease is hard enough. Can y’all please fix this app to keep it from crashing every 2 days?
7/10/24: UPDATE 4th app crash in 3 weeks. 3rd wasted sensor to follow the directions and uninstall the app and reboot it all. My insurance isn’t going to replace those. 7/1/24: Every time the app crashes, I have to restart with a new sensor! They need to send me replacements for your bad app. Or just give me a receiver again.
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Rank
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Top Free
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108
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