I have recently “downgraded” from a G6 to G7 and have noticed a much less stable CGM - more errors, erratic BG numbers compared to BM test, etc. However, the most frustrating issue is I keep receiving “Calibration in Progress” error whereby the app appears to get stuck in a loop, and never exits the calibration. I have tried leaving for over 24 hours, rebooting phone, closing the app, etc, but all to no avail. The only fix is to remove and reinstall the app - this is massively inconvenient, as you need to have the QR code from the original applicator at hand to successfully reinstall and setup the G7 app. Furthermore, the annoying G7 app makes you go right through all mandatory onboarding training every time !!! I spoke to Dexcom Tech Support about this issue, but they weren’t previously aware?? I did suggest that maybe they monitor online forums such as Reddit, as there are clearly many cases of this exact issue (and ongoing for some time)

In general I am happy with g7 and glad that it finally supported with Apple Watch I would like more gadgets For iPhone - wall paper gadgets support For Apple Watch - support for tiny four corners - support for larger display like Apple heart beat

App continuously stops working on Apple Watch. It was brilliant to start with but, like many others, I’m now having to keep deleting the app and then adding it again. I’ve no idea who’s to blame but,on such an important health app, it needs sorting asap.

I have been using the G7 for six months now. My consultant recommended it as I struggle with hypos ( I am type 1). Has it helped? No. Is it the most annoying and badly designed piece is software ever? Yes. I write this at 5 am having been woken up twice in the night by the alarm (along with my wife who is equally unimpressed). I set the thing to vibrate only and it simply does now work (it has a silence all alarms option too, that doesn’t work either). My only option is to turn my phone off completely, I could place my phone in a sound proof box I guess. If you enjoy being woken up at all hours of the night by an alarm at full volume (and I mean full volume, I am surprised the neighbours haven’t complained), then the G7 and its hateful app is the one for you; if you want to end your marriage it will help with that too. For my part, I like a good night’s sleep and I love my wife very much. If I had the option I would give this a no star review, one star is being generous. Living with diabetes is no fun, I can take its toll on you mental wellbeing as well as your physical health. The last thing we need to some badly designed piece of kit that makes life even worse.

I have used the g6 for 3 years with no problems, but my pump nurse wanted me to try the g6, the first sensor fell off after two days and rarely conected, the 2nd sensor stayed on thing the use of an over patch BUT it never connected, if I walked away from my phone more than 2 foot the alarms would start as it’s disconnected!!! There is NO WAY to silence the alarms so if your in a theatre your turning your phone off, what’s the point. So I have told my nurse I’ll stick with the larger profile and slower warm up for now. DEXCOM you should be ashamed, in the UK you are getting so much NHS money and can’t invest in an app development team to make this work.

The app displays false drastic drops forcing you to overact and panic just to end up with super high levels which are a nightmare to correct. Especially with this confusing data. The g6 was a much more reliable experience though I enjoy the shorter pair times of the g7 and slightly smaller size compared.

As I said before, this app works really well for me. The machine goes in without any pain too. One problem is it wasn’t compatible with my old phone so I had to get a new one. There is also a lot of signal loss. It has really helped me and is much better then the g7. I recently got a dexcom g7 monitor, and there is pretty much zero signal loss except from when I am very far away from it. It is also very useful that you can pause alert sounds, since when I am going to the cinema I don’t want it to alarm halfway through the movie.

Until recently I used to use a G6, which was reasonably reliable, but wanted one with a smaller profile and quicker change over. When this works, it’s great. I have a couple of niggles over what you can and can’t do with the app, but otherwise I can live with that. What I find tough to comprehend is the constant multiple signal drop outs even when my phone is less than two feet from the transmitter. I notice this has been previously flagged as an issue, but it would appear unresolved. Also the app continues, really annoyingly, to flag up alerts which you’ve no means of cancelling the alert because you’re nowhere near being able to swap to a new sensor. I don’t need reminding every 30s that it’s lost communication/connection. There should be a way to shut this off that doesn’t temporarily involve deleting the app.

- tapping the connections tab freezes the app completely and you have to reopen it - refuses to show you ANY data if you turned off critical alerts in phone settings - impossible to toggle measuring units between mg/dL and mmol/L - impossible to configure alert thresholds/target ranges - data upload to Clarity is behind by three DAYS - data gets erased after 24h, unless you agree to upload all of it to the Clarity cloud servers

The app got deleted by mistake then I installed it again. Since then it keeps showing my the country of residence issue while I’m already in London. The app is not working and my health is under severe risk and the support team just watching there and reply like robots “you need to be in UK” !!