DiDi Rider: Affordable rides - Reviews, Revenue and Downloads - Apple App Store

Description

DiDi is the best way to travel, offering safe and fast rides across 28 cities across Australia and New Zealand.

Just download the app, choose a destination, find a driver and pay directly in the app. Whether you’re heading out with friends or need a ride from the airport DiDi can get you there safely, at a fraction of the cost. Let your dollar travel further with our everyday low fares and exceptional service.

Why choose DiDi?

Low Fares Every Day At DiDi we believe that ridesharing should be an affordable experience for everyone. That’s why we charge less for our service than competing ride sharing services. DiDi fares are consistently lower than other ride hailing and taxi services, which means you get to save more money to spend on the activities you love.

Fast & Reliable

We’ve got over 130,000 drivers at your fingertips across Australia & New Zealand, which means you can find a ride fast. Easily connect to a driver via the DiDi app in seconds and you’ll have a car at your location in minutes!

Safety First

We’re committed to helping make every ride with DiDi as safe as possible. All our drivers have undergone extensive background checks, facial verification, vehicle inspections, ongoing monitoring & more. We offer world leading in-app safety features such as in trip check ins, phone number and home address anonymization, sharing your trip with trusted contacts and more.

Award Winning Rideshare

Aussies have rated DiDi the best ridesharing service in Canstar Blue’s 2020 review, giving it five stars over 8 categories, including reliability, customer service, cleanliness, value for money and more!

Driver Friendly

Our drivers get to keep more of your fare compared to competing ride hailing services, which means by using DiDi you also support the livelihood of local drivers. It’s a win-win choice for both you and your driver.

DiDi Rider Services Express:

Quick and affordable rides, up to 2 people.

Easy & affordable.

Max: Spacious and affordable rides, for groups up to 6 or extra luggage

Rideshare: Match with another traveler in the same direction and split the cost. Up to 40% cheaper than DiDi Express rides.

Delivery: Affordable, on-demand city-wide delivery.

Low delivery fares starting from $6.30 for 24/7 on-demand delivery.

Need help? Access https://australia.didiglobal.com/rider/help/ or email us [email protected]

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User Rating

4.82 out of 5

149,339 ratings in Australia

5 star

135,434

4 star

7,889

3 star

2,047

2 star

681

1 star

3,288

Ratings History

Reviews

Geotag not working

Even though my geotag is accurate, the map continuously makes it so the driver picks up in a different area and then they cancel because they find me. Please fix!

Terrible

Firstly, this company advertises one price and then when your card is charged it is actually double the advertised price! I told the driver to go one way and he went another, obviously to rack up pretend fees to then charge me double (from $20 to $40!). Secondly, I lodged a complaint on both the app and I sent a follow up email and never heard back back from anyone from Didi. I’ll never use them again and I’m warning all my friends away.

I can’t add a new card.

Edit to add: the error number is BC1000, what does this mean? I’m very over it. Just keeps saying you can’t update card in app but I can’t update card anywhere. The help centre is hopeless no way to contact a person. No message centre and the directions to update card are outdated. I love this service. But I can’t use it as I can’t put my current card in the app. Gahhhhhhhh

Driver didn't end the trip and over charged me

And there is no way to contact customer service at all ! There is no such thing in the app ! Will never use again ! Uber experience is way better

Overpriced and misleading

Don’t trust this app at all! I’ve been overcharged 3 times already with the driver not clarifying anything about additional prices for tolls etc. and it’s not just 2-3 over priced. It can go from $8+. I’m so deeply disappointed and unhappy. And didi has done nothing to help me. Awful app. Deleting it immediate and don’t trust them at all

Trash app

This app is literally rubbish so is the company. Service quality is js straight up dog ****

Bhupendra Gurung (DIDI Driver) SCAM ALERT!

Uber driving/ Didi Driving : uber drivers/ Didi drivers have to stop doing the favor to the uber company (picking riders free of cost) Time is money! Uber/Didi does not pay for time to pick someone up - thus undermines our effort, energy, time and finances (to keep up with car maintenance) Whoever expects to get picked up free in the middle of the night is also the part of the problem Uber/Didi driver too quiet (not too smart) and giveaway free pickups. If we contractor/subcontractor, we have the right to know how much we are getting from the trip beforehand and must know the pickup location and destination location beforehand. Both ride sharing companies are a rip off and racking up billions of dollars by enslaving poor underpaid drivers.

Hard to get a ride

When I first booked I was told the car would be 9 minutes away. Keeps changing driver while I’m waiting for my ride. Changed to 3rd car. Keeps adding to the wait time. It’s been 15 minutes now and the car is still 10 minutes away. Let’s hope it doesn’t switch to another car that’s further away.

It's rubbish! If you accidentally leave something behind, you can never find it again.

I accidentally left my bag on the bus. The driver's virtual number was no longer available after I got off the bus. I searched for a long time but there was no customer service number. I sent an email and no one responded after a week. It's really rubbish. Don't use it. It's not as efficient as Uber.

Mishandled Complaints

I’ve been sexually harassed and treated badly by multiple drivers. Didi did offer a refund, but didn’t say what the consequences were for the drivers. That means I have no idea if they took it seriously. When I told them that on the call, they just repeated the same generic line. They also made me repeat the story twice, once in the app form and again by email. This is a harmful process when dealing with trauma.

Store Rankings

Ranking History

Category Rankings

Chart	Category	Rank
Top Free	Mexico Travel	1
Top Free	Argentina Travel	1
Top Free	Egypt Travel	2
Top Free	Colombia Travel	2
Top Free	Chile Travel	2

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