Dispatch Field

I accidentally keep pressing the " i'm on my way" message ( button ) which is immediately sent to the client. i was wondering if you could add a 3-5 second timer which will allow for the message to be cancelled before it reaches the client.

I can’t download photos. What am I doing wrong?

This app is so extremely glitchy. Do you need absolutely perfect service and plenty of time. Forget to upload any pictures. This app makes doing jobs extremely difficult because the amount of time it takes to use it. Absolutely terrible.

Extremely Unreliable and Unprofessional Service I had an extremely frustrating and disappointing experience with Dispatch Technologies, Inc. I scheduled a Zoom meeting with one of their representatives for Tuesday at 10:00 am. However, to my dismay, on the previous Friday, I received a last-minute email notifying me that the meeting had been rescheduled for Wednesday at 10:00 am. Despite adjusting my schedule to accommodate the change, the representative failed to initiate the meeting. When I reached out to inquire about the delay, they had the audacity to inform me that I had missed the meeting time. It was utterly unprofessional and displayed a complete lack of respect for my time. The rescheduling of the meeting without proper notice was already an inconvenience, but the representative's failure to start the meeting without any valid reason or apology is inexcusable. As a customer, I expect punctuality and reliability from a company I choose to engage with, and Dispatch Technologies, Inc. clearly fell short on both counts. Furthermore, their lack of accountability and failure to take responsibility for their actions only added to my frustration. The representative should have taken the initiative to rectify the situation or at least apologize for the inconvenience caused, but instead, they shifted the blame onto me. This incident reflects poorly on the company's overall professionalism and customer service. I had hoped to discuss important matters during that meeting, but instead, I wasted valuable time and was left feeling frustrated and disrespected. Based on this experience, I cannot recommend Dispatch Technologies, Inc. to anyone seeking reliable and professional services. Their inability to adhere to schedules and their lack of communication and accountability make them an unreliable choice. I would strongly advise potential customers to seek alternatives that prioritize customer satisfaction and professionalism.

As a service tech with much to do the simplicity is why i like this app Loading is relative to area. If I had trouble I would drive 10 mins and be fine. I can upload pics, my notes put my labels and close it out.

My company makes me use this app and it is sub par. I’m currently only getting a spinning wheel for loading and can’t access my appointments. I can’t even do my job if I can’t access appointments considering I’m dispatched from home. I literally have no clue what to do. I’ve uninstalled and reinstalled multiple times and still nothing.

You better have plenty of time and plenty of bars for this application to work properly. Photos take FOREVER to upload if you have less than two bars of service. Most the time the app looses the photos because of poor performance. It makes NO sense to me why the user cannot have the option of choosing “NO!!!....JUST UPLOAD THE PHOTO!!!!”, instead of “cancel” (if I didn’t want to upload a photo to begin why would I cancel the upload!!!) or “ok” (just accept it’s not going to upload.?) to the app loosing photos or not uploading them. Pathetic!!! Moreover, just upload the photo no matter how long it takes or how many bars that I have. An application shouldn’t have the characteristics of the humans that made it...which is, just give up and stop. -Entering notes can be the same outcome. -Tasks just up and disappear for no reason. -Application will also say that it’s taking to long to load and kick itself off to where application has to be restarted.

Works when it wants to , i can never post pictures for my jobs half the time and i log out to refresh and it does not send me a verification code to my phone number

My company use it last year I have to reset my sell phone every day to keep it working and reinstall probably ones at week . My boss looking for another now

Calling from the app takes longer. nice how you can choice apple or google for maps Notifcation is a nice feature but won’t see it on you’re side on messenger. Wish it had a way to block or hide you’re phone’s number clients call you back instead of calling the office. Uploading photos to ticket is my main complaint if you take it with the app and it doesn’t upload it’s gone better to upload from library 9/10 it will fail unless you stay on the app and have really good signal.