---
title: "eCitizen Gava Mkononi - Reviews, Revenue and Downloads in Kenya | Apple App Store"
description: "eCitizen is an online platform that provides government services and information to citizens of Kenya. It is a one-stop portal that allows individuals to access a wide range of government services and"
---

# eCitizen Gava Mkononi — Kenya
> eCitizen the official platform

![eCitizen Gava Mkononi App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/bb/53/45/bb53457e-be96-9097-d98a-2d5da96b7ad7/AppIcon-0-0-1x_U007emarketing-0-8-0-85-220.png/400x400bb.png)

**Developer:** [Ecitizen](https://apptail.io/developer/ecitizen-XjEg) (Kenya)
**Category:** Finance
**Rating:** 1.7/5 (115 ratings)
**Price:** Free
**Bundle ID:** ke.go.ecitizen
**Store:** Apple App Store
**Country:** Kenya
**Version:** 1.0.16 (released 2026-10-01)
**Original Release:** 2024-07-08

**App Store Link:** [Download on Apple App Store](https://apps.apple.com/ke/app/app/id6499571748)
**AppTail Page:** [https://apptail.io/app/ecitizen-gava-mkononi-qqFq/kenya](https://apptail.io/app/ecitizen-gava-mkononi-qqFq/kenya)

## eCitizen Gava Mkononi Description
eCitizen is an online platform that provides government services and information to citizens of Kenya. It is a one-stop portal that allows individuals to access a wide range of government services and complete various transactions online.

eCitizen was launched by the Kenyan government in 2014 as part of its efforts to digitize public services and make them more accessible to citizens. The platform aims to streamline service delivery, reduce bureaucracy, and enhance efficiency in the delivery of government services.

eCitizen initiatives aim to enhance the quality of government services. Online platforms can offer personalized experiences, provide relevant information, and guide citizens through complex processes. Citizens can access up-to-date information, track the progress of their applications, and receive notifications and alerts regarding important updates. Improved service quality leads to greater citizen satisfaction and trust in government institutions.

Through the eCitizen portal, users can access services from different government agencies such as the Directorate of Immigration and Registration of Persons, the National Transport and Safety Authority, the Ministry of Lands, among others. Some of the services available on eCitizen include applying for passports, driver's licenses, birth certificates, national identification cards (IDs), business registration, and filing tax returns.

To use eCitizen, individuals need to create an account on the platform and provide their personal details. They can then log in and access the various services available. Payments for services can be made online using various payment methods such as credit/debit cards, mobile money, or bank transfers.

eCitizen has significantly simplified the process of accessing government services in Kenya. It has reduced the need for physical visits to government offices, saving time and effort for citizens. The platform has been successful in promoting transparency and accountability in service delivery and has contributed to the digital transformation of the Kenyan government.

The future of electronic citizen services is poised for significant growth and transformation. As governments around the world embrace digitalization, the concept of eCitizen is evolving to encompass a wide range of online services and interactions between citizens and government entities.

## eCitizen Gava Mkononi Screenshots
- [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/76/25/d2/7625d23a-9d62-0015-1dc1-f315a61af63b/6.5.png/1242x2688.png)
- [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/6d/a8/50/6da85045-59af-572a-f396-88c734e0d5df/6.5-1.png/1242x2688.png)
- [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/5b/09/79/5b0979cc-2873-4d86-b177-2cb3284fdf7d/6.5.png/1242x2688.png)
- [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/a4/fb/12/a4fb1290-245f-8532-5ad3-49dc4f658f9d/6.5-3.png/1242x2688.png)

## eCitizen Gava Mkononi Rating Breakdown in Kenya
- 5 stars: 19 (17%)
- 4 stars: 0 (0%)
- 3 stars: 1 (1%)
- 2 stars: 5 (4%)
- 1 stars: 90 (78%)

## eCitizen Gava Mkononi Reviews in Kenya

### **--- "Doesn’t operate well on iOS"
It shouldn’t only be limited to android phones but iOS too
-- mkalalu, 2025-07-08

### *---- "Trash"
The keypad covers the “get otp” button 😭
-- Skwaches, 2025-07-01

### **--- "Kumalizia mtu na data na app haifanyi. Wastage.!"
Wastage of data yet the app can’t register. Inshort the app it’s not functioning from step 1..!!!
-- Gift Lenjo, 2025-06-30

### *---- "Horrible"
You want to tell me as kenyans we can’t report this app and get it removed from the store since they don’t care what we have to say and will not fix it. It’s not working
-- ab3l10, 2025-05-09

### *---- "USELESS APP"
Doesn’t even work
-- D3adtriggar, 2025-04-15

### *---- "Unhappy"
Fingerprints?? Not working,face id? Not working i have read all the reviews and seems like you are not fixing the bugs.
-- Joe.onvvs, 2025-04-03

### *---- "Biometric Identification Failure"
If you implement a biometric scanner on the app use the inbuilt biometric sensors. The photo recognition software clearly doesn’t work.
-- bull_254, 2025-03-10

### *---- "Face ID"
So when are you gonna fix this thing huh:/?
-- alhamdy., 2025-02-24

### *---- "App"
Totally not working
-- Ntumbi, 2025-01-27

### *---- "Doesn’t work"
What was the point of this app really? It just doesn’t work.
-- Phillipoh102, 2025-01-16

[View all eCitizen Gava Mkononi reviews and detailed analytics on AppTail](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=reviews)




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## eCitizen Gava Mkononi Available In
- [Kenya](https://apptail.io/app/ecitizen-gava-mkononi-qqFq/kenya)
- [United Kingdom](https://apptail.io/app/ecitizen-gava-mkononi-qqFq/united-kingdom)
- [United States](https://apptail.io/app/ecitizen-gava-mkononi-qqFq/united-states)
- [Qatar](https://apptail.io/app/ecitizen-gava-mkononi-qqFq/qatar)
- [United Arab Emirates](https://apptail.io/app/ecitizen-gava-mkononi-qqFq/united-arab-emirates)
- [Australia](https://apptail.io/app/ecitizen-gava-mkononi-qqFq/australia)
- [Canada](https://apptail.io/app/ecitizen-gava-mkononi-qqFq/canada)
- [China](https://apptail.io/app/ecitizen-gava-mkononi-qqFq/china)
- [Denmark](https://apptail.io/app/ecitizen-gava-mkononi-qqFq/denmark)
- [Norway](https://apptail.io/app/ecitizen-gava-mkononi-qqFq/norway)
- [Italy](https://apptail.io/app/ecitizen-gava-mkononi-qqFq/italy)
- [Algeria](https://apptail.io/app/ecitizen-gava-mkononi-qqFq/algeria)
- [Estonia](https://apptail.io/app/ecitizen-gava-mkononi-qqFq/estonia)
- [Egypt](https://apptail.io/app/ecitizen-gava-mkononi-qqFq/egypt)
- [Spain](https://apptail.io/app/ecitizen-gava-mkononi-qqFq/spain)
- [Finland](https://apptail.io/app/ecitizen-gava-mkononi-qqFq/finland)
- [Ghana](https://apptail.io/app/ecitizen-gava-mkononi-qqFq/ghana)
- [Greece](https://apptail.io/app/ecitizen-gava-mkononi-qqFq/greece)
- [Hong Kong SAR China](https://apptail.io/app/ecitizen-gava-mkononi-qqFq/hong-kong)
- [Hungary](https://apptail.io/app/ecitizen-gava-mkononi-qqFq/hungary)
- [Ireland](https://apptail.io/app/ecitizen-gava-mkononi-qqFq/ireland)
- [Iceland](https://apptail.io/app/ecitizen-gava-mkononi-qqFq/iceland)
- [Jamaica](https://apptail.io/app/ecitizen-gava-mkononi-qqFq/jamaica)
- [Jordan](https://apptail.io/app/ecitizen-gava-mkononi-qqFq/jordan)
- [Japan](https://apptail.io/app/ecitizen-gava-mkononi-qqFq/japan)
- [South Korea](https://apptail.io/app/ecitizen-gava-mkononi-qqFq/south-korea)
- [Kuwait](https://apptail.io/app/ecitizen-gava-mkononi-qqFq/kuwait)
- [Cayman Islands](https://apptail.io/app/ecitizen-gava-mkononi-qqFq/cayman-islands)
- [Kazakhstan](https://apptail.io/app/ecitizen-gava-mkononi-qqFq/kazakhstan)
- [Lebanon](https://apptail.io/app/ecitizen-gava-mkononi-qqFq/lebanon)
- [Sri Lanka](https://apptail.io/app/ecitizen-gava-mkononi-qqFq/sri-lanka)
- [North Macedonia](https://apptail.io/app/ecitizen-gava-mkononi-qqFq/north-macedonia)
- [Macao SAR China](https://apptail.io/app/ecitizen-gava-mkononi-qqFq/macau)
- [Malta](https://apptail.io/app/ecitizen-gava-mkononi-qqFq/malta)
- [Mauritius](https://apptail.io/app/ecitizen-gava-mkononi-qqFq/mauritius)
- [Mexico](https://apptail.io/app/ecitizen-gava-mkononi-qqFq/mexico)
- [Malaysia](https://apptail.io/app/ecitizen-gava-mkononi-qqFq/malaysia)
- [New Zealand](https://apptail.io/app/ecitizen-gava-mkononi-qqFq/new-zealand)
- [Oman](https://apptail.io/app/ecitizen-gava-mkononi-qqFq/oman)
- [Philippines](https://apptail.io/app/ecitizen-gava-mkononi-qqFq/philippines)
- [Pakistan](https://apptail.io/app/ecitizen-gava-mkononi-qqFq/pakistan)
- [Poland](https://apptail.io/app/ecitizen-gava-mkononi-qqFq/poland)
- [Portugal](https://apptail.io/app/ecitizen-gava-mkononi-qqFq/portugal)
- [Paraguay](https://apptail.io/app/ecitizen-gava-mkononi-qqFq/paraguay)
- [Russia](https://apptail.io/app/ecitizen-gava-mkononi-qqFq/russia)
- [Singapore](https://apptail.io/app/ecitizen-gava-mkononi-qqFq/singapore)
- [Suriname](https://apptail.io/app/ecitizen-gava-mkononi-qqFq/suriname)
- [Thailand](https://apptail.io/app/ecitizen-gava-mkononi-qqFq/thailand)
- [Tunisia](https://apptail.io/app/ecitizen-gava-mkononi-qqFq/tunisia)
- [Taiwan](https://apptail.io/app/ecitizen-gava-mkononi-qqFq/taiwan)
- [Ukraine](https://apptail.io/app/ecitizen-gava-mkononi-qqFq/ukraine)
- [Uganda](https://apptail.io/app/ecitizen-gava-mkononi-qqFq/uganda)
- [British Virgin Islands](https://apptail.io/app/ecitizen-gava-mkononi-qqFq/british-virgin-islands)
- [Vietnam](https://apptail.io/app/ecitizen-gava-mkononi-qqFq/vietnam)
- [South Africa](https://apptail.io/app/ecitizen-gava-mkononi-qqFq/south-africa)
- [Angola](https://apptail.io/app/ecitizen-gava-mkononi-qqFq/angola)
- [Austria](https://apptail.io/app/ecitizen-gava-mkononi-qqFq/austria)
- [Belgium](https://apptail.io/app/ecitizen-gava-mkononi-qqFq/belgium)
- [Bahrain](https://apptail.io/app/ecitizen-gava-mkononi-qqFq/bahrain)
- [Bermuda](https://apptail.io/app/ecitizen-gava-mkononi-qqFq/bermuda)
- [Botswana](https://apptail.io/app/ecitizen-gava-mkononi-qqFq/botswana)
- [Belarus](https://apptail.io/app/ecitizen-gava-mkononi-qqFq/belarus)
- [Switzerland](https://apptail.io/app/ecitizen-gava-mkononi-qqFq/switzerland)
- [Cyprus](https://apptail.io/app/ecitizen-gava-mkononi-qqFq/cyprus)
- [Germany](https://apptail.io/app/ecitizen-gava-mkononi-qqFq/germany)

---

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