I love El Pollo and eat the food frequently. My problem is that the app will not let me check out after ordering. When I hit check out it just buffers and buffers and never allows me to check out. I always have to go into the restaurant to order. I have emailed the company and was told to delete the app and reinstall it. I did that, and it does the same thing. Frustrating! Welcome here so I can look at it I’m not gonna stand there and how old are you?

Can’t ever get the rewards to apply to the online order, just gives messages that you must first add the item to the cart. When you add it, they never allow you to select them.

However I got screwed 20 bucks on the last version of the app the pollo got loco on me

Me gusta mucho el app de pollo loco. Este app es bien fácil y bien rápido.

I live near a pollo loco location and I rarely ordered from them. As of late I’ve been going more frequently. The food is really delicious and with the rewards it makes my food less expensive.

Their food is always the highest of quality and the most delicious flavors. It also is very affordable and the member rewards are great! El Pollo Loco has quickly become one of my favorite food places!!!

Love the 5 dollar bowl and the chicken deals they have going no glitches !!

The app is OK a little slow but it could be my phone. Order fine works fine 👍

This app never works correctly, and you have to get out of your car and go inside. Generally when you get inside, no one knows what to do. The specials and the points are great, but almost more trouble than it’s worth.

App logged me out without my authorization since the last time I used the app. Had to use password reset. The link they sent takes the user to the site for the “loyalty and engagement management” company that EPL uses, and not to the El Pollo Loco website, which uses a different username format than the EPL app. I was finally able to log back in after a needlessly complicated process (only to find all the points I’d previously earned were gone). It would be better if the app did not log the user out, and if they improved their login credential system.