eMates - Reviews, Revenue and Downloads - Apple App Store

Description

eMates (emailaprisoner.com) has the following goals:

To help family and friends communicate easily and frequently with Prisoners.
To reduce thoughts of self-harm/suicide through increased communication.
To assist Prisoners in preparation for release with multiple partner agencies.

Communication is a major factor in Prison life and the lack of it can have horrendous consequences. eMates offers a quick, efficient, secure alternative method of communication for Prisoners, their families, friends, legal professionals and related organisations - meaning Prisoners can receive more frequent and varied communication.

Documentation continually states Prisoners who are able to maintain family ties are 6 times less likely to re-offend.

Please check the locations page to see what features are available at what establishment:

https://www.emailaprisoner.com/content/locations

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User Rating

1.82 out of 5

44 ratings in United Kingdom

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Ratings History

Reviews

Won’t let me register

Tried to register with 12 characters inc a special, but Register button right at bottom of iPhone screen & doesn’t appear to work! Frustrating

What’s gone on

It used to be good now I’ve been locked out of it not even by me Won’t let me change my password no email has been sent to me to get back into it. Sort it out , I can’t speak to my loved one at all now.

Making money off people misery

Making money off people misery. Worst still it don’t even work and don’t accept Apple Pay even tho it says it does.

Unfortunately A Poorly Made App but an essential service

I can’t even sign up to the app as it sends me around 50 two factor authentication emails over and over and over and over without stopping and tells me it’s wrong everytime because it’s sending me too many all at once. I understand this is an essential service and it’s better than not having anything but I feel like the entire prison network / system both good and bad just isn’t efficient. Though I am grateful for this service I use their online version instead. Not sure why it requires a fee for them to reply if we’re already paying though as it’s just scanned into their website

Terrible

Sometimes takes 2-3 days to send or receive emails that cost 68p per time . Always says "queued pending delivery" absolutely ridiculous considering it's supposed to be a way of keeping family connections

Freezes

The app freezes between 2-10 seconds of opening it. Doesn’t work

Necessary but inefficient

This service relies on prison staff to print out emails, meaning potential long delays in getting letters to loved ones. HMPPS is unsurprisingly inadequate. Tech support is poor, slow and inefficient. Email A Prisoner is better than nothing but considering it’s a paid for service, it could be greatly improved upon.

pathetic

I reckon this was written by a 5 year old. It took six attempts to install on my iPhone 15 and then I couldn’t get a range of passwords to work despite following their (strange) requirements precisely. So it’s gone. Try it. Wonder at how spectacularly poor it is.

Waste of time

The app won’t even let you log on, it’s useless. And the website won’t let you deposit money into your account, don’t even bother:)

Terrible

Partner has sent me emails I haven’t received them yet.. he’s sent 4 emails and not had one he’s had al the stamped reciepts at the prison so they have been sent but I haven’t and them it’s terrible especially when we’re paying for it. And paying for the reply sheets

Store Rankings

Ranking History

Category Rankings

Chart	Category	Rank
Top Free	United Kingdom Social Networking	82
Top Free	Ireland Social Networking	295

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