---
title: "Emma by AXA - Reviews, Revenue and Downloads in Hong Kong SAR China | Apple App Store"
description: "Emma by AXA 是您的保險及健康夥伴！隨時隨地輕鬆幾按即可管理您的保單及享用現有客戶尊享優惠。尚未成為 AXA 安盛客戶？還有其他人人有份的精彩功能及活動！立即下載並開始盡情享受！   全方位保險服務，觸手可及： 1.	查閱及管理保單 2.	提交及跟進索償申請狀態 3.	轉換或分配基金 4.	繳交保費及續保保單 5.	搜尋網絡醫生 6.	透過「與 Emma 對話」 解答疑難   身心支援服"
---

# Emma by AXA — Hong Kong SAR China

![Emma by AXA App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/d1/20/8a/d1208ae0-0562-0faf-0a90-e614ce51533d/AppIcon-0-0-1x_U007emarketing-0-8-0-85-220.png/434x0w.png)

**Developer:** [AXA China Region Insurance Company](https://apptail.io/developer/axa-china-region-insurance-company-Odu)
**Category:** Finance
**Rating:** 2.9/5 (1,250 ratings)
**Price:** Free
**Bundle ID:** com.axa.hk.emma
**Store:** Apple App Store
**Country:** Hong Kong SAR China
**Version:** 1.35.0 (released 2026-03-27)
**Original Release:** 2019-05-06
**Languages:** English

**App Store Link:** [Download on Apple App Store](https://apps.apple.com/hk/app/app/id1456962787)
**AppTail Page:** [https://apptail.io/app/emma-by-axa-Wmek/hong-kong](https://apptail.io/app/emma-by-axa-Wmek/hong-kong)

## Emma by AXA Description
Emma by AXA 是您的保險及健康夥伴！隨時隨地輕鬆幾按即可管理您的保單及享用現有客戶尊享優惠。尚未成為 AXA 安盛客戶？還有其他人人有份的精彩功能及活動！立即下載並開始盡情享受！


全方位保險服務，觸手可及：
1.	查閱及管理保單
2.	提交及跟進索償申請狀態
3.	轉換或分配基金
4.	繳交保費及續保保單
5.	搜尋網絡醫生
6.	透過「與 Emma 對話」 解答疑難


身心支援服務配套，全面為您的身體及精神健康提供支援：
1.	「登記活動」– 登記參加網絡研討會及其他精彩活動
2.	「健康拍檔」– 培養步行習慣同時透過「AXA Goal」計劃賺取保費回贈*
3.	「心理健康」– 以靜觀冥想、線上心理輔導*及其他工具支援心理健康
4.	「健康同步計劃」– 全方位健康管理方案
5.	「康健生活獎賞」– 精選禮遇伴您健康每一天*
…還有更多！

*只適用於合資格之保單持有人


關於 AXA 安盛香港及澳門
AXA 安盛為 AXA 安盛集團之成員，憑藉其超卓產品及服務，現時於香港及澳門的客戶人數已超越 150 萬。作為於香港擁有最悠久歷史的人壽保險翹楚，AXA 安盛不單是No.1 商業財產保險公司，更是其中一家最大的醫療保險供應商。


公司地址
香港黃竹坑香葉道 28 號嘉尚匯 20 樓

## Emma by AXA Screenshots
- [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource116/v4/2e/90/b0/2e90b04c-d740-5968-3465-6230acf65a70/6c1b33b3-5025-4039-b0f7-0bd9b542ec30_AppStorePreviewImage_CN-6.5_1.png/1284x2778.png)
- [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource116/v4/ed/6d/58/ed6d58e2-cbee-101d-a553-584b01d1f3d7/6567dc60-ae62-47d6-ac17-8ba131dab50a_AppStorePreviewImage_CN-6.5_2.png/1284x2778.png)
- [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource116/v4/ad/17/6d/ad176d05-bcb5-d745-7366-c6742c7bd410/2fdbc0ee-6887-4980-8c89-188e2f13cbf3_AppStorePreviewImage_CN-6.5_3.png/1284x2778.png)
- [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource126/v4/2b/3b/86/2b3b8654-c4f2-e93b-10a7-04c39effd958/1465c0bf-b114-4a95-ae50-5d407f1fdf4b_AppStorePreviewImage_CN-6.5_4.png/1284x2778.png)
- [Screenshot 5](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource126/v4/22/ab/be/22abbeaf-0a7d-91b5-7be4-10cb30eef43e/f27bd4f2-351b-4926-8334-8cd44d20fbfa_AppStorePreviewImage_CN-6.5_5.png/1284x2778.png)
- [Screenshot 6](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource126/v4/af/0d/51/af0d51fd-b925-59c0-46d4-6df067299d0a/5a4b2f84-1396-4fa1-8aaa-202a98a2ba08_AppStorePreviewImage_CN-6.5_6.png/1284x2778.png)
- [Screenshot 7](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource116/v4/d6/f5/6b/d6f56b66-6165-e31d-239e-22bd3f8a87d0/d708c068-3717-407f-ba4f-e99410904c2c_AppStorePreviewImage_CN-6.5_7.png/1284x2778.png)
- [Screenshot 8](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource126/v4/f4/a7/f5/f4a7f517-7fa8-058a-70b0-fc6179d3c6f2/a497ca38-01c0-44be-a8cd-2ad477a4fe05_AppStorePreviewImage_CN-6.5_8.png/1284x2778.png)

## Emma by AXA Rating Breakdown in Hong Kong SAR China
- 5 stars: 500 (40%)
- 4 stars: 69 (6%)
- 3 stars: 32 (3%)
- 2 stars: 45 (4%)
- 1 stars: 604 (48%)

## Emma by AXA Reviews in Hong Kong SAR China

### ***** "Much improved"
Finally I can see my claims submitted in real time
-- Invis_kc, 2024-12-13

### *---- "不能註冊"
無法使用
-- FelixsDream, 2024-12-12

### ****- "Very responsive devs"
I’m not sure if this was a coincidence on two occasions but it seem the app devs are really good. I made two feature requests here and both were implemented in short time. (But I’ve been wondering if it was a coincidence?) First time I asked for the HiCoop bonus to be included separately in the claim details and the Second time I asked for pending/processing claims to be listed in the Claims History. Both done! Amazing work guys, it’s getting better!
-- Abijiga, 2024-12-11

### *---- "Search doctor function is not working"
Cannot search doctor on app for 2 days
-- Hong Kong HK people, 2024-11-23

### **--- "Painful password reset"
Password reset should be a super basic feature that needs to be done right. Today I learned that you could only have either phone number or email as user account. Unfortunately mine was a phone number and when i tried resetting the password, the system sent OTPs which came very late (almost 5 minutes aftercthe request) making it invalid. I kept requesting and the same issue happened and I couldn’t reset my password. It was also impossible to send the OTP to my registered email address because it was not a username. Tried calling customer support and he sent several OTPs and still didn’t arrive immediately. CS was trying to say that it was my phone problem with poor signal which is not true because I have no issues receiving banking messages. What really upset me was the fact AXA refused to give us a physical card and force us to rely on their unreliable system. Learned the hard way to screenshot and save a copy on my phone. Maybe I should print a copy as well.
-- Apekusay, 2024-11-13

### *---- "迫人用app又唔可以海外更新"
迫人用app又唔可以海外更新，好麻煩！我只係想交保費，你又唔直接比單我一定要人用app睇！我唔係住香港，下下都要手機改location先update到個app!
-- Letsplaywith, 2024-11-07

### ***-- "Please make this app available on US App Store"
I’m in USA a few months per year and when I want to update the app for the 10k step challenge when I’m in US I keep having to change back to HK store and it’s very annoying to go back and forth.
-- Kmllee, 2024-11-03

### **--- "Could not login after new update"
Stuck in log in page forever and could not login after the new update
-- lknarn, 2024-10-14

### **--- "Cannot login"
I cannot login this app with my password. It said no match with record. I tried “forgot my password”. This app did not send verification SMS to me but 1) said this phone number is already registered; 2. I was over time and should contact CS. CS is for policy not technical support.
-- Disappointed gamer0604, 2024-10-13

### *---- "Can’t login"
Just cannot connect, keep loading at the very beginning
-- ceckyaa, 2024-10-10

[View all Emma by AXA reviews and detailed analytics on AppTail](https://apptail.io/account/signup?utm_campaign=ai-crawl&utm_content=reviews)


## Emma by AXA Store Rankings
| Chart | Country | Category | Rank |
|-------|---------|----------|------|
| Top Free | Hong Kong SAR China | Finance | #18 |
| Top Free | Hong Kong SAR China | Overall | #184 |

## Emma by AXA Discovered Keywords
- bettermen
- disease
- me°- three
- emma
- insure
- insurance
- ax
- aca

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## Emma by AXA Available In
- [Hong Kong SAR China](https://apptail.io/app/emma-by-axa-Wmek/hong-kong)
- [Macao SAR China](https://apptail.io/app/emma-by-axa-Wmek/macau)

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