---
title: "Equinix Customer Portal - Reviews, Revenue and Downloads in United States | Apple App Store"
description: "Equinix customers from North America, Asia Pacific (including China) and EMEA can use this app to order basic Equinix products and services.   • Place orders for Smart Hands, Work Visit, Inbound Shipm"
---

# Equinix Customer Portal — United States

![Equinix Customer Portal App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/6e/08/ae/6e08aeec-d247-39aa-acff-c9f0d8a1d5ce/AppIcon-0-0-1x_U007emarketing-0-11-0-85-220.png/400x400bb.png)

**Developer:** [Equinix](https://apptail.io/developer/equinix-VlQ)
**Category:** Business
**Rating:** 4.7/5 (314 ratings)
**Price:** Free
**Bundle ID:** com.equinix.ecpPhoneAppDistribution
**Store:** Apple App Store
**Country:** United States
**Version:** 2026.13.1 (released 2026-08-27)
**Original Release:** 2012-11-07

**App Store Link:** [Download on Apple App Store](https://apps.apple.com/us/app/app/id571598183)
**AppTail Page:** [https://apptail.io/app/equinix-customer-portal-oQc/united-states](https://apptail.io/app/equinix-customer-portal-oQc/united-states)

## Equinix Customer Portal Description
Equinix customers from North America, Asia Pacific (including China) and EMEA can use this app to order basic Equinix products and services.
 
• Place orders for Smart Hands, Work Visit, Inbound Shipment, Outbound Shipment, Trouble Ticket, Security Access & Conference Room Booking
• Review orders
• Review and approve pending orders
• Review and approve pending shipments
• Communicate directly with Equinix technicians
• Clone, modify & cancel orders
• Create Reports - Order report, User report, Audit report, Installbase report, etc.
• Invite new users from your organization

 
To get started, log in with your current Equinix Customer Portal username and password. If you do not have an Equinix Customer Portal account, please contact your Equinix administrator.

## Equinix Customer Portal Screenshots
- [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/Purple114/v4/ad/f8/88/adf8884c-5983-f962-4ce0-a7280dcabfe3/mzl.zktazcqk.png/640x960.png)
- [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/Purple114/v4/bc/9f/53/bc9f534a-8d5c-a984-bb73-d6e0e1ecf281/mzl.fhjvghpa.png/640x960.png)
- [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/Purple114/v4/55/ee/c1/55eec174-27cc-221b-cbf9-8b1e420ee254/mzl.gcxkcuzl.png/640x960.png)
- [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/Purple114/v4/61/6b/21/616b2175-5a99-3557-29b1-c0b7987c9f4f/mzl.xnhzlwgv.png/640x960.png)
- [Screenshot 5](https://is1-ssl.mzstatic.com/image/thumb/Purple114/v4/86/bf/7e/86bf7e48-9b64-aece-038d-6c55b7478977/mzl.awvnktoj.png/640x960.png)

## Equinix Customer Portal Rating Breakdown in United States
- 5 stars: 272 (87%)
- 4 stars: 20 (6%)
- 3 stars: 7 (2%)
- 2 stars: 2 (1%)
- 1 stars: 13 (4%)

## Equinix Customer Portal Reviews in United States

### ***** "Tech Portal app"
Must have app if your a Datacenter engineer. Literally, you must have this app if you want to work with Equinix. They keep improving the app and web portal. I just can’t understand the hole pin thing and always needing to reenter it.
-- Jcmayf@, 2025-05-13

### ****- "Remote Check-in"
Is the option to check in and out of the data centers still
Available? I haven’t been to out cage in a while. When I rolled up to the parking lot I got a message about merging accounts and the remote check-in wasn’t there anymore
-- Jcmayf, 2024-12-04

### *---- "The worst app ever"
Not sure why they even bother creating this app, 
I was excited to use it as the functionality is decent. I can do most of the activities here. 
But the login process makes the app useless 
EVERY time I use the app I need to go through the following steps , even after I setup the pin and biometric to on
- Click the app
- enter username / password on ecp
- veri mfa on email 
- set the pin again ( set as in initial setup, enter two times 

I’m back to using the browser again 
Hope the Equinix developer reads this. From the quality of the app, I’m not so optimistic
-- msgopa, 2024-07-20

### ***-- "Bugs bugs bugs"
It was working, then broken for the longest time. Login issues, always have to login and biometric settings don’t save or work. They fixed it again (probably by accident) and it worked for a couple weeks until the latest update broke it again. Wish there was a way to roll back, shouldn’t have updated
-- Test13, 2024-07-14

### *---- "Terrible"
Log in too slow.
PIN code and biometric don’t work.
Unable to create inbound ticket. 
Useless!
-- Uddyhgfreewqygvhjjko, 2024-02-22

### ***-- "Buggy"
Seems every other release they're breaking something in the app.  Latest 2 updates reset the login and broke biometric logins.   You'd think they'd test their "bug fixes" before blindly releasing them.  Guess the mantra of "Move fast and break things" applies even here...
-- seanjnkns, 2023-09-06

### *---- "From 4 to 1 Stars"
Can’t even load the app (iOS 15.4.1 iPhone 12 Pro). At some point during pandemic they fixed most of glitches I had spotted. Now it’s completely broken again. Everybody has given up using the app and defaults to the browser version. This is not what you expect from such a reputable data center operator.
-- CriticalJohn, 2022-04-13

### *---- "Broken for a longer time"
For quite a while now the app won‘t go passed a spinning circle on a white screen. Had been holding my breath for it to get fixed, but sadly Situation has not changed and have now given up on trying.
-- BigBearSF, 2022-03-03

### ***** "Not a 2 app"
I’m creating a work visit with the app after posting this review, as I’m parked in front of one of their data centers.  Been coming here for over a decade, owners have changed services has not.  This app makes my life easier.
-- prawnes, 2022-01-10

### *---- "app used to work"
constant loading issues,  just straight up crashes.
-- cccpthor, 2021-09-09

[View all Equinix Customer Portal reviews and detailed analytics on AppTail](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=reviews)



## Equinix Customer Portal Discovered Keywords
- equinox app
- equinox
- ecp
- ecp app
- ecp mobile
- equinix customer portal

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## Equinix Customer Portal Available In
- [United States](https://apptail.io/app/equinix-customer-portal-oQc/united-states)
- [United Kingdom](https://apptail.io/app/equinix-customer-portal-oQc/united-kingdom)
- [Canada](https://apptail.io/app/equinix-customer-portal-oQc/canada)
- [Brazil](https://apptail.io/app/equinix-customer-portal-oQc/brazil)
- [Japan](https://apptail.io/app/equinix-customer-portal-oQc/japan)
- [Australia](https://apptail.io/app/equinix-customer-portal-oQc/australia)
- [Singapore](https://apptail.io/app/equinix-customer-portal-oQc/singapore)
- [France](https://apptail.io/app/equinix-customer-portal-oQc/france)
- [Germany](https://apptail.io/app/equinix-customer-portal-oQc/germany)
- [Netherlands](https://apptail.io/app/equinix-customer-portal-oQc/netherlands)
- [Hong Kong SAR China](https://apptail.io/app/equinix-customer-portal-oQc/hong-kong)
- [Switzerland](https://apptail.io/app/equinix-customer-portal-oQc/switzerland)
- [Ireland](https://apptail.io/app/equinix-customer-portal-oQc/ireland)
- [Sweden](https://apptail.io/app/equinix-customer-portal-oQc/sweden)
- [Italy](https://apptail.io/app/equinix-customer-portal-oQc/italy)
- [United Arab Emirates](https://apptail.io/app/equinix-customer-portal-oQc/united-arab-emirates)
- [India](https://apptail.io/app/equinix-customer-portal-oQc/india)
- [Türkiye](https://apptail.io/app/equinix-customer-portal-oQc/turkey)
- [Colombia](https://apptail.io/app/equinix-customer-portal-oQc/colombia)
- [Portugal](https://apptail.io/app/equinix-customer-portal-oQc/portugal)
- [China](https://apptail.io/app/equinix-customer-portal-oQc/china)
- [South Africa](https://apptail.io/app/equinix-customer-portal-oQc/south-africa)
- [Denmark](https://apptail.io/app/equinix-customer-portal-oQc/denmark)
- [Spain](https://apptail.io/app/equinix-customer-portal-oQc/spain)
- [Finland](https://apptail.io/app/equinix-customer-portal-oQc/finland)
- [Philippines](https://apptail.io/app/equinix-customer-portal-oQc/philippines)
- [Nigeria](https://apptail.io/app/equinix-customer-portal-oQc/nigeria)
- [Mexico](https://apptail.io/app/equinix-customer-portal-oQc/mexico)
- [South Korea](https://apptail.io/app/equinix-customer-portal-oQc/south-korea)
- [Ukraine](https://apptail.io/app/equinix-customer-portal-oQc/ukraine)
- [Peru](https://apptail.io/app/equinix-customer-portal-oQc/peru)
- [Taiwan](https://apptail.io/app/equinix-customer-portal-oQc/taiwan)
- [New Zealand](https://apptail.io/app/equinix-customer-portal-oQc/new-zealand)
- [Malaysia](https://apptail.io/app/equinix-customer-portal-oQc/malaysia)
- [Belgium](https://apptail.io/app/equinix-customer-portal-oQc/belgium)
- [Poland](https://apptail.io/app/equinix-customer-portal-oQc/poland)
- [Saudi Arabia](https://apptail.io/app/equinix-customer-portal-oQc/saudi-arabia)
- [Dominican Republic](https://apptail.io/app/equinix-customer-portal-oQc/dominican-republic)
- [Czechia](https://apptail.io/app/equinix-customer-portal-oQc/czechia)
- [Thailand](https://apptail.io/app/equinix-customer-portal-oQc/thailand)
- [Jordan](https://apptail.io/app/equinix-customer-portal-oQc/jordan)
- [Kuwait](https://apptail.io/app/equinix-customer-portal-oQc/kuwait)
- [Kazakhstan](https://apptail.io/app/equinix-customer-portal-oQc/kazakhstan)
- [Israel](https://apptail.io/app/equinix-customer-portal-oQc/israel)
- [Norway](https://apptail.io/app/equinix-customer-portal-oQc/norway)
- [Oman](https://apptail.io/app/equinix-customer-portal-oQc/oman)
- [Austria](https://apptail.io/app/equinix-customer-portal-oQc/austria)
- [Pakistan](https://apptail.io/app/equinix-customer-portal-oQc/pakistan)
- [Egypt](https://apptail.io/app/equinix-customer-portal-oQc/egypt)
- [Russia](https://apptail.io/app/equinix-customer-portal-oQc/russia)
- [Vietnam](https://apptail.io/app/equinix-customer-portal-oQc/vietnam)
- [Slovakia](https://apptail.io/app/equinix-customer-portal-oQc/slovakia)
- [Iceland](https://apptail.io/app/equinix-customer-portal-oQc/iceland)
- [Bulgaria](https://apptail.io/app/equinix-customer-portal-oQc/bulgaria)

---

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