---
title: "eSecure 2.0 - Reviews, Revenue and Downloads in United States | Apple App Store"
description: "The Protection 1 eSecure 2.0™ Remote Interactive Services app gives you real-time control of your Protection 1® security system from anywhere.  You can remotely control your security system, Z-Wave® e"
---

# eSecure 2.0 — United States

![eSecure 2.0 App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple124/v4/60/63/4b/60634b52-5045-ca2f-d8b1-0a1fd36cad31/AppIcon-1x_U007emarketing-0-0-GLES2_U002c0-512MB-sRGB-0-0-0-85-220-0-0-0-6.png/434x0w.png)

**Developer:** [Protection One](https://apptail.io/developer/protection-one-Irhb)
**Category:** Utilities
**Rating:** 4.6/5 (7,808 ratings)
**Price:** Free
**Bundle ID:** com.protectionone.eSecure2
**Store:** Apple App Store
**Country:** United States
**Version:** 5.7.6 (released 2019-02-21)
**Original Release:** 2012-08-15
**Languages:** English, French, Portuguese, Spanish

**App Store Link:** [Download on Apple App Store](https://apps.apple.com/us/app/app/id550267400)
**AppTail Page:** [https://apptail.io/app/esecure-20-Bhrk/united-states](https://apptail.io/app/esecure-20-Bhrk/united-states)

## eSecure 2.0 Description
The Protection 1 eSecure 2.0™ Remote Interactive Services app gives you real-time control of your Protection 1® security system from anywhere.  You can remotely control your security system, Z-Wave® enabled devices (e.g., lights, lock and thermostats) and view live, streaming video of your home and business wherever you are.

Requirement:  Compatible Protection 1® security system with a subscription to eSecure 2.0™ Remote Interactive Services.  Please call 1.866.792.2422 for additional information.

Feature Highlights:

• Arm or disarm your security system
• Turn lights off or on
• Adjust thermostat temperature
• Unlock or lock doors
• View live video and recorded clips from your Protection 1 eSecure 2.0™ cameras
• Wi-Fi® signal strength indicators for Protection 1 eSecure 2.0™ cameras 
• Create and control automated scenes for convenience and energy savings
• Create users and manage their security system user codes 
• Language support for: Latin American Spanish, French Canadian, Brazilian Portuguese
• Receive email and text alerts about selected events in your home or business, such as extreme temperature changes, motion detected in restricted areas, movement of valuable items, and more.
• Language support for: Latin American Spanish, French Canadian, Brazilian Portuguese

## eSecure 2.0 Screenshots
- [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/Purple128/v4/0e/43/4c/0e434cb8-fa74-4e4f-e501-b17eec873037/mzl.keuirrzm.png/312x390.png)
- [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/Purple128/v4/c7/d6/7f/c7d67faa-ed45-eaaa-eac6-83e654fbe4c2/mzl.yzahsyei.png/312x390.png)
- [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/Purple128/v4/95/5e/e3/955ee3ea-3bb1-9dd5-8df5-c100659f4841/mzl.kafeceaf.png/312x390.png)
- [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/Purple128/v4/5d/5f/f3/5d5ff321-5cbe-e77d-d549-1b70dc4c9fbd/mzl.yxvrdioc.png/312x390.png)

## eSecure 2.0 Rating Breakdown in United States
- 5 stars: 6,293 (81%)
- 4 stars: 771 (10%)
- 3 stars: 262 (3%)
- 2 stars: 124 (2%)
- 1 stars: 358 (5%)

## eSecure 2.0 Reviews in United States

### *---- "Too many errors and barriers for use."
I can’t arm or disarm my system. After finally receiving a link to set up my profile I was let down by the inability for the system to actually work. It still has not been able to “arm” and also there’s endless dead ends and error messages when seeking help. I would recommend a different system as this one is just not functioning.
-- Big Homie TDK, 2025-01-16

### *---- "Remove 2.0 from App Name"
Having 2.0 in the app name causes iPhone to autocorrect 20 to 2.0 in texts, emails, etc.  very annoying.
-- bedgoodappnotsomuch, 2025-01-10

### ***** "Link with Amazon Dot not working. Help?"
When I attempt to link Dot to my Protection One account/device, I am taken to alarm.com rather than eSecure or Honeywell. Therefore my username and password are not recognized. Solution?
-- Cdmatt, 2024-11-27

### **--- "App Hickups"
Several areas of app doesn’t work
-- Tdenise0324, 2024-10-13

### *---- "Service request"
I have been a member of protection one/adt for 29 years. But it is so hard to get a service appointment. The representative kept on putting me hold and still didn’t know how to handle a service call
-- Jonathansley, 2024-08-05

### *---- "Contact us does not provide phone number to call for assistance"
Same as title
-- sk8 , 2024-06-04

### ***** "No Response!"
One of my windows was beeping “Tamper” and NO One from ADT called us!!!! What the heck?!?! Then I tried calling them and I was on hold for 8 minutes!!! Still no one ever answered!!! For the amount they charge for their “service “ this is unacceptable! I am looking into other alternatives. 
Marie Mahoney
-- Marie E. Mahoney, 2024-02-12

### *---- "Help not obtained"
We need to have smoke detectors stop beeping and no help given. Appointment offered several days away.
-- Unhappybeeping, 2023-12-25

### **--- "Owner"
Poor customer service
-- 1222 sad help needed, 2023-10-20

### **--- "Trouble Disarming Remotely"
Always have trouble remotely disarming my alarm system or trying to bypass an sensor after an alarm was triggered when away on vacation.
-- hampsje, 2023-10-13

[View all eSecure 2.0 reviews and detailed analytics on AppTail](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=reviews)




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## eSecure 2.0 Available In
- [United States](https://apptail.io/app/esecure-20-Bhrk/united-states)
- [Canada](https://apptail.io/app/esecure-20-Bhrk/canada)
- [Mexico](https://apptail.io/app/esecure-20-Bhrk/mexico)

---

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