--- title: "eThekwini Municipality App - Reviews, Revenue and Downloads in South Africa | Apple App Store" description: "The eThekwini Mobile App is an app that puts eThekwini residents first. The app allows for residents to be able to have easy and fast accessibility of delivery of services. The services offered by th" --- # eThekwini Municipality App — South Africa ![eThekwini Municipality App App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/42/cb/43/42cb4306-f0a8-b3a2-aa07-56ec770ec05c/AppIcon-0-0-1x_U007emarketing-0-7-0-0-85-220.png/434x0w.png) **Developer:** [EThekwini Municipality](https://apptail.io/developer/ethekwini-municipality-nuDd) (South Africa) **Category:** Business **Rating:** 1.5/5 (89 ratings) **Price:** Free **Bundle ID:** municipality.eThekwini **Store:** Apple App Store **Country:** South Africa **Version:** 2.6 (released 2024-10-31) **Original Release:** 2023-06-22 **Languages:** English **App Store Link:** [Download on Apple App Store](https://apps.apple.com/za/app/app/id1662932718) **AppTail Page:** [https://apptail.io/app/ethekwini-municipality-app-WKQm/south-africa](https://apptail.io/app/ethekwini-municipality-app-WKQm/south-africa) ## eThekwini Municipality App Description The eThekwini Mobile App is an app that puts eThekwini residents first. The app allows for residents to be able to have easy and fast accessibility of delivery of services. The services offered by the app are: -access to municipal bills -download and pay for municipal bills -upload meter readings -log faults -access to loadshedding schedule -access to Sizakala Customer Services Centers -access to updates from the City. ## eThekwini Municipality App Screenshots - [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource116/v4/c0/6f/30/c06f30c5-4ec9-9084-237d-af2ef03cebfb/57acba17-e903-4018-aa33-8038296ad2ef_6.png/1284x2778.png) - [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource116/v4/40/ac/1e/40ac1e77-0d3a-0d41-38ca-aa52be9e702d/b8b9609e-d472-449c-9adf-3ccf8ac5a65b_7.png/1284x2778.png) - [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource116/v4/66/89/64/668964a4-894e-3076-a7b0-da64dbbbad61/f5b5f4c0-c3be-43f2-9ca4-38065b158df5_8.png/1284x2778.png) - [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource126/v4/d2/c7/da/d2c7dad6-63ee-05ae-514f-fa4d1c05f35e/8422341a-67b5-445c-b25b-d8d14d810bc6_9.png/1284x2778.png) - [Screenshot 5](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource126/v4/06/3d/1f/063d1f25-da0e-894e-4c81-1e36e29cadc2/8be12472-d12e-4c1c-912d-7d584d161630_1.png/1284x2778.png) - [Screenshot 6](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource116/v4/75/c2/07/75c20788-d658-d3a8-1a5c-5968b40a6525/fdda320e-9801-4011-9256-5cfd0d69696b_2.png/1284x2778.png) - [Screenshot 7](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource116/v4/2d/b7/fe/2db7febc-cabb-10b0-9d03-ed04bcefbcd2/761db27a-d423-4d3c-9be8-58d1da4e4369_3.png/1284x2778.png) - [Screenshot 8](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource116/v4/85/62/28/85622887-f400-3cc8-0643-7745de8e7ca1/cbd79943-fef3-4ce6-bf35-bb49b74a5c11_4.png/1284x2778.png) - [Screenshot 9](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource116/v4/e3/70/f4/e370f426-b941-f8b7-bb34-1f7e48937721/f6a43171-6124-422d-92e2-b2e4e2dd4e52_5.png/1284x2778.png) ## eThekwini Municipality App Rating Breakdown in South Africa - 5 stars: 8 (9%) - 4 stars: 3 (3%) - 3 stars: 2 (2%) - 2 stars: 3 (3%) - 1 stars: 73 (82%) ## eThekwini Municipality App Reviews in South Africa ### *---- "Meter Readings" I’ve updated to the latest version. The meter reading portion does not open to capture readings. -- Nippyxxxx789, 2025-03-17 ### *---- "Cannot submit reading" I cannot submit my reading, I click on Capture reading and regardless of whether I select Camera or Gallery nothing comes up and I can therefore not upload a photo and submit the reading. -- RobP3rry, 2025-03-16 ### *---- "Never works!" Does this app ever work? It never works when you have to log a complaint for an outage! What is the point of this app if it does not work? -- VictorB37, 2025-01-29 ### *---- "Doesn’t work" The title says it all. -- MichMosZa, 2025-01-28 ### ****- "Unable to log a road issue" When trying to log a blocked drain on the road, the system is expecting a road address, perhaps for the road issues a dropped pin location with a picture should be requested. -- pvt GLP, 2024-11-18 ### *---- "Mr sheikh" App doesn’t work -- AHS786, 2024-11-17 ### *---- "As useless as the department" For the past month it’s impossible to log calls for water etc. gets to the map (sometimes) and that’s about it. I never thought anything would be as useless as the department themselves but somehow, they found a way and asked someone to hold their beer. -- shanezn, 2024-10-31 ### *---- "Can’t Submit" This seems to be an ongoing error that after you have uploaded the photo you are unable to scroll down and submit the reading and photo. If users are recording the error and no one is addressing this how will this app ever replace sending readings via email to eThekwini? -- Men of Valour, 2024-10-16 ### *---- "Unable to Log Water Complaints" Not possible to use a map, or enter an address manually when reporting water faults? -- SC-DBN, 2024-08-31 ### ***** "App too big for iPhone screen" Whenever I capture municipality meter readings and photo of meter, am unable to see submit button. -- Dhuneswar, 2024-08-26 ### *---- "Not working" Please fix the application. Emailing is being phased out but the app to replace it does not work. The function for uploading photos of the meter loads indefinitely. -- Singh_87, 2024-08-05 ### *---- "App functionality" The functionality of the app is bad. Can’t go past the enter your location page when trying to report a fault. Some of the function just don’t work. It acts more like a message board for the municipality rather than a tool for the consumer. -- Mzobet, 2024-08-02 ### *---- "App doesn’t work" App just doesn’t work. I tried to submit a burst pipe fault. When it asks me to enter the address, it only gives an input field. There is no submit button and no way to proceed. So you can’t actually submit a fault. They don’t answer their phones nor respond to WhatsApp messages either so… -- Cupcake Thief, 2024-07-03 ### *---- "So slow and hangs" Have been trying to log a complaint for loss of electricity. The app is so slow, and hangs on please wait page. Not worth having the app. -- Kell_Bas, 2024-06-03 ### *---- "Fault reporting system doesn’t work" It doesn’t submit the form successfully. It’s been like this on iOS for over a year at least. -- Keillr, 2024-05-29 ### ***-- "Not Bad" Generating faults is really easy as is the feature to view bills. My biggest problem is the meter reading function. It rarely, if ever, works. -- Nunoo555, 2024-05-28 ### *---- "Pay now button doesn’t work" Can’t pay via this app, despite there being a button to do so -- KateC12345, 2024-05-10 ### *---- "Rubbish" Couldn’t submit my meter readings; couldn’t submit a complaint. Waste of time. Would give it a 0 if I could -- Dogbite OD, 2024-04-26 ### *---- "Hangs" I was able to register and then immediately click on the link to lay a complaint. It immediately started hanging so I gave up after a few minutes. -- FrangipaniH, 2024-03-26 ### *---- "takes forever to login" Bad app -- simmy17soupen, 2024-03-11 [View all eThekwini Municipality App reviews and detailed analytics on AppTail](https://apptail.io/account/signup?utm_campaign=ai-crawl&utm_content=reviews) ## eThekwini Municipality App Store Rankings | Chart | Country | Category | Rank | |-------|---------|----------|------| | Top Free | South Africa | Business | #161 | --- ## About AppTail [AppTail](https://apptail.io) is a mobile app intelligence platform providing app analytics, ASO (App Store Optimization) tools, keyword tracking, competitor analysis, revenue estimates, and review monitoring for iOS App Store apps. 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