FAR/AIM - FAA Pilot Reference

1. More expensive than buying a new book every year. 2. These are free documents off FAA website. Wrapping them up with an annual subscription is an interesting business model.

I didn’t renew my subscription after continuous price increases. The company ended up charging my credit card TWICE within days after not renewing. Worse yet, the email link to contact customer service comes back as undeliverable. I ended up having to file a claim on my credit card to get the charges removed.

It’s an ok app, but poorly supported. Their currency with changes in the CFRs seems to be good, but the programming of the app left something to be desired. The app’s management of bookmarks was inconsistent and refused to allow me to arrange them. The app had recently started to crash when accessing certain regulations. I tried to contact the developer regarding the issue, and only got one response and no changes were implemented. Not worth the subscription fee.

When the app downloaded it only had the 2020 version on it. Being dense, and not digging into the app enough to see there was updates pending for the current 2024 version, I emailed support. They VERY QUICKLY got back to me and explained how to update and that they keep the app current. Excellent customer service, even for dumba***s like me.

2-year subscriber and can’t say enough about the customer service. The response time to questions is within minutes of hitting send and it is a personalized respond not a generic “we received your message and will get back to you as soon as possible”. Awesome app…highlights and tabs never have to be updated like the hard copy versions.

I paied 9.99 to get the app on July 30th. 11 days later they are asking me to subscribe for another $24.99.

Overall the search works well and its not terrible to locate information partially because I have always had a tabbed out hard copy version handy. Distractor is unable to read content even without subscription glad I have my hard copy does not require batteries or need a subscription. Sadly its always good to have an updated copy just in case. Probably not renewing after this subscription. Not my job to explain business models or UI/UX and such. Just make it affordable.

I’ve use this app for several years. Recently, when I highlight text, the app crashes. When I reopen the app the text is not highlighted however if I select the text and past the text that I highlighted is blocked out. Also, the bookmarking and organizing of selections is clumsy to say the least.

The app is amazing and it’s a much needed tool to progress through all the aviation certifications and the customer is positive and timely too.

As an aviation professional, I’ve been using this app to perform my daily due diligence while working in an airline OCC. This app is updated frequently by the developers. I, highly recommend this app to aviation professionals. John