Fettle - bike repair

Spent over £100 and I’m still having the same issues.

I saw ad from instagram and it was advertised as “collect and drop off” but I can’t find this anywhere on the app. I booked and messaged the shop, no one replied… Also you need to click into the specific booking to see message? I understand it might be a preference thing but I find it a little worrying, probably because I haven’t got a reply and wouldn’t now how it shows/alert me. Anyhow… I would want to use it, sounds like a good shop and good service, but the ux needs improvement?

This is a review for the app… but it’s more a review for the whole business. It’s a really wonderful service operated by lovely people. Best of all though it’s just super easy. You pick what you need on the app and they then collect your bike and communicate with you also on the app. You approve any repairs in advance and then they deliver the bike back. All pre arranged! Genuinely a super product. Please support this business - it’s fantastic.

Its about time someone made a techy app for keeping an eye on your bike. Love the way it reminds me to get a service and keeps track of all my wheels. Excited to see what else they come up with.