Fiix CMMS

For every cycle I need to re-download software as it does not sync with the CMMS correctly

So I have been using FIIX since 2017. There’s been a lot of changes over the years but overall the experience has been pleasant. Started noticing ever since Rockwell has bought out FIIX that the app now constantly lags. You now have to login every day as it logs you out daily. That wouldn’t be a problem if it would tell you that you’re not logged in and go straight to the main screen. However, sometimes it will allow you to work as though you’re logged in, only to find an hour later that all the work you’ve done was for nothing as it requests you to login and doesn’t save what you’ve already done. Refreshing used to take only a second to update the system but now it can take a literal minute or two, or ten.. and it can sometimes go without refreshing due to wanting you to login again without stating it, so you’re staring at the little spiral for minutes hoping you’re not going to have to logout and back in and have all your work lost. We have been using their CMMS Professional for years but we may be looking at moving towards a different software.

When I click on a work order the app freezes and I have to close the app and open again , and If click on the same work order again it sometimes freezes again and this happens all the time and not just when opening work orders also when trying to close assets or trying to save the information I’ll be lucky if I can get one work order done without the app freezing . Also I can’t even see what I’m typing when writing on my notes or when adding details. So many bugs since this past update. It’s honestly frustrating since I have to use this app every day

This app is horrible to use with a phone

Their product is not very good. They hide how to cancel and try to get you stuck in an endless cycle of payments! Avoid this app and this company at all costs. There are better products out there.

I can tell you from recent experience, that FIIX on IOS is not reliable. It is not user friendly. The customer service you receive is not helpful, and our company has spent more time fixing fiix than actually fixing machines.

we can not see a lot of information, no BOM for parts and machines and we uses last app because this one have limited functionality

I don’t like the fact that after the last update/version, the ability to see work orders from all techs is gone. Now, even with all filters on, I can only see my work orders. The last version had 6,7,8 pages going back several months with all work orders, be it open, closed, in progress etc. that you could view for troubleshooting etc. Please make it like that again.

overall FIIX is a great product! The mobile app is decent but would like to see more features on it. Would be nice to have the ability to add new parts in under parts (from mobile app) and also ability to add a photo / picture of the part from your mobile device and upload it (much like what you can do on assets). This would make adding a photo of a part so much easier!!! Also Right now when you press the + button under parts it shows new work order. Instead of new work order it would be great to be able to add a new part instead.

The app is hard to use and confusing. you can tell it was designed by people who have never worked in maintenance before. It’s hard to locate the equipment your searching for. It’s over all redundant and inefficient.