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4.68 out of 5
2,365 ratings in Egypt
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I do not recommend this place AT ALL. They say same day delivery but twice in a row Yes I order a gift from the App but for some reason they only deliver an item and not the other. I already raised complaints but all I get is apologies. This is not and will not be accepted.
Amazing experience
Reviewing the service not the app. I had really high expectations yet it was an awful experience. Wish i checked the reviews before dealing with them! Placed the order 4 days earlier than the delivery date. On the delivery day, while it should be delivered from 6-10pm, they contacted me at 7 pm saying that there’s something isn’t available and i can either pick an alternative or cancel the order (this was the automatic response) so what is the alternative? Which item isn’t available? I got no reply. After 10 mins, a CS replied to me that the cake isn’t available and wouldn’t be until the next day and there’s no other options! Because it’s specially made for me! (So why isn’t it available since the order placed days earlier?) they skipped my question! What’s even worse is that they contacted the recipient and asked to change the delivery date to the next day and LAIDD about it. Unprofessional and rude customer service.
My life saver App :) thank you for amazing service , keep the consistency
Horrible customer service and zero client retention
اسوء خدمه عملاء واسوء ابلكيشن ممكن تتعامل معاه يعني ايه هديه بقالها 4 ايام مش بتتسلم علشان مكتوب خارج النطاق طالما خارج النطاق بتسلتلموا هدايا ليه من غير عنوان ؟ مع ان نفس الاوردر راح نفس المكان اكتر من مرا وكان تمام يعني منتهي القرف بصراحه شركه سيئه جدا وخدمه عملاء اسوء ودا آخر تعامل وهنزل ريفيو سئ جدا ليهم علي كل جروبات ومنصات التواصل الاجتماعي
بجد التعامل معاهم حلو جدااا جدااا والمنتجات بتاعتهم جودتها عالية وافكارهم بتعجبني دايما وملائمة كل المناسبات
Flowers arrived broken and some not fresh. I asked for replace or refund. They just agree to refund 10% which is not fair as I see. After long debate with few people in support, they approve 20% refund. I accepted because I will delete this app after. NOT Recommended.
I literally ordered as a gift and it was a clear massage that it’s a gift, yet they sent to the gift receiver and let him knew about the gift a day before which ruined my surprise! I called the CX Support by they never assisted me and told me that it’s their policy and how the app works if I added his number, I selected the desire time for communication yet they ignored it and acted without taking my consent!! Totally not recommended!!
Chart
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Category
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Rank
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---|---|---|
Top Free
|
|
10
|
Top Free
|
|
10
|
Top Free
|
|
34
|
Top Free
|
|
38
|
Top Free
|
|
246
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