FlyCleaners Laundry On-Demand

Would never in a million years use again, it’s a scam and there customer service is the biggest joke of all time.

FlyCleaners is truly awful. Do not use them! The first time I tried to book with them, they did not show up. The second time, they showed up and then rang the doorbell at least 10 times in the 30 seconds it took for me to come down the stairs. Then, worst of all, they lost a bunch of my clothing, including an extremely sentimental and irreplaceable flannel, as well as a cardigan that I’ve loved and worn for years. I cannot tell you the amount of sadness and stress I’ve dealt with since using them ONE time. Please, if you value your clothing and your sanity, do not use this company’s “service”.

They lost items of clothing, the ‘laundry’ smelled like someone sprayed a bottle of fabreeze and folded everything and put it back in the bag, they charged a different amount to my credit card rather than the amount in the App account, they don’t answer emails or calls. Don’t use!!! Google them and see more horror stories!

Tried dry cleaning with this app and they lost 2 of my dress shirts and the phone number on their app is not connected. Also their chat doesn’t work so there’s no way to find my clothes and they double charged my card. Unhappy experience :c

This used to be a really great and reliable app. They definitely wash my clothes better than I do myself and that’s the reason I still keep trying to use them hoping each time for a little more reliability. However in the past year I’m lucky if I get my laundry back two weeks later. Sometimes you cannot schedule the delivery at all and have to keep trying. Customer service is non-exsistent. There is no number to call and no one ever responds to emails. There’s also a chat option in the app but it doesn’t work either. Lately I’ve had better luck scheduling the deliveries and just wind up waiting during the scheduled time with no deliveries happening. This is my fourth time this week - completely ridiculous (tried twice week before). Literally had to get new towels, linens, socks etc.

I would give it zero stars if possible. They do not actually pick up within the window, and there is absolutely no customer support. Will not be even attempting to use again.

Do NOT use this app. I booked laundry through Fly Cleaners— and not only did they completely ignore my order, but also refused to communicate with me. I had a pickup scheduled from 2-5pm. I stayed home from 2-5 to deliver the clothes and nobody showed up. I tried calling 5 times to check in and sent two emails. Nobody came. I waited till 10pm. Nobody called me back. Nobody answered my emails. It still says I have a confirmed pick up for YESTERDAY 2-5. I needed this and was relying on it and am deeply upset and disappointed.

what can i say? they just never came 🤷‍♀️

Was never great but used to be cheap at least. Now it’s far and above the cost of other services in the area. I really can’t name a single reason it would ever be worth it to use this company anymore.

Now these people just ignore pickup windows and come whenever they want. No bueno. Also customer service is nowhere to be found.