4.62 out of 5
267,710 ratings in Singapore
Totally absurd and unfair when you have to wait for more than 1.5hrs for your food to arrive especially when the restaurant is 20 mins away from your house. VERY FRUSTRATING WHEN THE SUPPORT IS UNREACHABLE AND THE RIDER HAVE TO DELIVER TO ANOTHER LOCATION ! NOTHING BEATS GRABFOOD !! STAY AWAY FROM FOODPANDA !
Terrible customer service with an awful refund system that returned me only a fraction of the cost of my meal that was spilt, followed by what was clearly either a bit or a poorly trained customer service representative who could not answer my queries or explain adequately why the refund was so small. This is not the first time that the customer service of this awful app has failed to do even the most basic of services. Do yourself and your money a favour and find another delivery app.
Delivery took 1.5 hour instead of the estimated time which is 50mins
i have been charged twice but there is no one to tell this issue.no hotline either… their help chat is just programmed one. no actual person verifying or asking the information. first time used this and dnt have a good impression on this. be careful when you order via this app.
I waited for my order around 1hour. I request to cancel and I am not allowed to get back refund. HELLO, is ridiculous. Please think yourselves, you wait one hour for your order but not allow to cancel. Then after cancelled, I can’t get my refund. So I didn’t get my food and refund. But you charged me $33. I find for the customer service which called Ken. Do nothing and just end chat directly. Really unprofessional. Well done, FOODPANDA.
Overall is good but there is no place to put cooking instructions when ordering. I hope the app can be improved with this extra place to add notes for the kitchen.
Extend estimated delivery more than 5 times. 11:17pm to 12:50am. Worst than worst!👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎 i should give 0 star
Bad customer service support, if item went missing they could only refund. I mean there isnt enough food you should arrange to re delivered my food. Refund isnt a solution, fp is just pushing the responsibility to the customer. Bad app experience, bad customer service support and bad to worst experience with fp.
Suddenly got three unauthorised DBS debit card transaction from foodpanda sg where I didn’t order anything and not even appear in my order list or past order. Please tell me who to contact since DBS call Center said that transaction party is seemingly legit.
Some restaurants are sending you only half of the order you placed. They do this without even talking to us. They think they can simply send whatever they got if they don’t have the ordered items. Imagine you order some meal along with desert and you only receive the desert saying that the main item is currently unavailable.
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Chart
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Category
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Rank
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|---|---|---|
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Top Free
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1
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Top Free
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1
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Top Free
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2
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Top Free
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3
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Top Free
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5
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