Four Seasons - Reviews, Revenue and Downloads - Apple App Store

Description

Your next personalized getaway is just a tap away. Download the Four Seasons App to connect with our hotels and resorts around the world. It’s service as mobile as you are.

You can use the Four Seasons App to:
• Easily manage and plan your trips with Four Seasons
• Discover our many destinations across the globe
• Book and track your activities with our new Itinerary feature
• Set your room preferences on your profile for the sleep of your dreams
• Chat with the hotel team through in-app messaging
• Browse the menus of our on-property restaurants and meet the Executive Chef
• Perfect your stay by ordering in-room dining, making spa appointments and more

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Screenshots

User Rating

3.46 out of 5

160 ratings in United States

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1 star

Ratings History

Reviews

Bluetooth

This app never shuts up asking for Bluetooth access… Ready to get rid of it. Definitely not surprised at the low ratings.

Horrible app

This app is embarrassing for the Four Seasons brand. I tried repeatedly to cancel a reservation using the app and it keeps saying the message isn’t received. If you can’t manage your reservation on the app what is the point? I’ll use the Bonvoy App to make a reservation at the Ritz Carlton next time — easy to use and get points. After all the money I have spent at Four Seasons it is clear they have no loyalty program to recognize frequent stayers.

great app thanks to great people on the other end

I love this app for communicating with a property, particularly while onsite and particularly while in a foreign country where I don’t speak the language. Of course my many positive experiences with the app are because of the great customer service we have received from the FS team members staffing the other end of the communication.

Lovely resorts, terrible app

Just gave up setting up my account and adding my stay so I could order breakfast because the process was slow, error-prone, and infuriating.

Terrible app. Lousy account controls

This is one of the most incompetently designed apps on Apple. How hard does it need to be to change a phone number attached to your account (and, no, it should not require opening a ticket). No UI feedback when choosing a date in the calendar, no confirmation screen when completing a booking, “preferences” is nonsense list of options that don’t reflect what you’ll actually need during your stay. Whole thing feels like a template. My experience with the properties: 5 stars. My experience with this “app”: 1 star. To the “app and accounts team”: Get it together. Less playing around and more getting the job done. It’s really isn’t rocket science to get this right. Serving hospitality and booking is a solved problem. You’re dragging the brand down.

Great hotels, terrible app

Did any Four Seasons staff ever use this app?

Jailbroken phone?!

I enjoyed the app when it worked, but now it’s only says that my phone is “jailbroken”… no, no my phone is not. Seems like something that should be addressed seeing that many are having this issue. And yes, I have uninstalled and reinstalled the app.

Doesn't work on Apple Silicon Macs

This app thinks I am on a jailbroken device, I am using an Apple Silicon Mac, please fix this!

Had to delete app

Please fix your app. It was driving us nuts constantly requesting to connect to our Bluetooth (which we leave off most of the time). There should be an option to say no thanks and never be bothered again… requesting access multiple times a day forced us to delete your app. :(

Good with some issues

I love that I can directly chat with the concierge team. But this is my third time staying in this Four Seasons (San Francisco Embarcadero) and the in-room dining menu has never worked in the app. Each time, I have to ask for dining options over chat which is bothersome rather than having time to peruse the menu

Store Rankings

Ranking History

Category Rankings

Chart	Category	Rank
Top Free	Malaysia Travel	355
Top Free	Israel Travel	371
Top Free	United States Travel	443
Top Free	Kuwait Travel	464
Top Free	Hong Kong Travel	474

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