Our payment kept getting rejected at an EV charging station from this company and the station forced us to download the app. The app asked for way too much information to get started along the lines of email and personal information. This is a one off charger we will never see again. Each time I entered the information the charger would time out, say failed to charge, and then ask to restart. I would have to force close the app and start over. The app should not be needed in the first place. I finally got the app to start the charger and then the application crashed. I was worried the charger would stop, but it didn’t. The app is 100% unnecessary and I have no confidence the application requested card details or personal details are secure and will not be sold. In short, frustrating application experience just to charge a car that made it take almost a half hour just to get started.

The app is slow to load any charger and the few near me have been coming soon for far too long. We don’t need more networks we need more chargers

Use someone else if you can. In select states we are adjusting pricing. For the following states Francis Energy will no longer have a connection fee plus per-minute pricing, will be moving to per-kilowatt-hour pricing. This update will take effect on Saturday, July 1. Missouri Beginning 7/1/2023, location pricing will be: DCFC - $0.49 per kWh Level 2 - $0.39 per kWh Kansas Beginning 7/1/2023, location pricing will be: DCFC - $0.42 per kWh Level 2 - $0.39 per kWh New Mexico Beginning 7/1/2023, location pricing will be: DCFC - $0.59 per kWh

Francis Energy created a new app and abandoned the old one without informing its customers or transferring user accounts or refunding the funds that were left behind on the account. I had to find out myself about this recently. The customer service mentioned that they abandoned all their old users and will share the information but will let the Level 2 support know to refund the amount. Not sure how much customer money was swindled this way. Back in Oct 2022, none of their chargers worked and I had tried at least 3 different locations spending several hours talking to customer service. Finally, after failing all remote places found a different vendor with just 1% charge left. Had to reduce the speed on turnpike to 45 mph (below legal limit) to save energy and turn off the heater. I will never trust them again for pushing us to this situation. Imagine we had a 2 year old in the car and it was late night.

Information took 5 minutes to input and prompts were clear and information was probably the least intrusive I’ve had to fill out on an app in last 5 years.

This app made me sign up three times, and the customer support person tonight was very pretty unhelpful and sounded like he had too much to drink today. Is this even a real Company?

Was told all 5 chargers had hardware issue. Drove 10 miles when I only had 13 left to another Francis energy station. Same thing “permission failure” I’m currently at a hotel waiting on my car to drop charge from a light post in a small town that took 45 minutes just to get an Uber. But don’t worry it’s Friday night and someone will get back to me in one business day. These chargers never work. Ever. Dangerous bc I’m in a seedy motel with my 10 year old due to this.

It’s bad enough to have to sign up for 500 different apps to charge my car while road tripping but I can live with that. But Francis Energy’s invasion of my privacy is a bridge too far. There’s no conceivable reason they need my plate number to put electricity in my car. App deleted!

The worst ev charging app I’ve experienced. 1. The sign up process takes too long. 2. The UI/UX looks like it came from the iPhone 3G 3. When I started charging, the app crashes immediately. The charge worked but I could get the app to reopen until the charge was finished. This is unacceptable in my opinion. Charging experiences like this give EV adoption a harder time. Charging needs to be easy, nice looking, and convenient. This experience was none of the above.

Thanks for having the stations but please put them on a major charging network. It's silly to have to download an app and give you my address just to charge for 45 minutes while passing through the area.