Awful app and difficult to get a label to return.

What to change your Freemans password? Forget about it! It’s mission impossible. Asked to reset password, got the email saying click the reset link, clicked on it, sent me back onto the app’s home page with no reset password option/button. Did it again and again… Same result! … Very frustrating

Always asking me to sign in or change password yet it’s not taking me to the link to reset.

Like the app. But annoying large flash ups of offers everytime i open it.

Cannot reset password Just takes you back to log in Not happy !

I’ve used this app for years no problems, today I’ve searched to view latest statement unsuccessfully. I eventually found info to click on My Statements but because I opted out of paper statements it seems I also cannot view on my app. This is ridiculous. I want to check what interest I’m being charged & if returned items are correctly deducted. It can take weeks for returns to be deducted which obviously shows an incorrect balance . There is the option of phoning for details but why should I Have to ? The last couple of times I’ve phoned regarding orders the operators have not understood or listened properly & messed it up.

Little to say . This app has been well thought and easy to navigate and find what one is searching for !

Set up account today, bought a pair of sandals or so I thought and nothing happened apart from putting on my details. Sandals still in my bag! Not impressed with the app. Worst I’ve come across.

Been trying to get onto the app and it keeps crashing

I am a man, and freeman’s should know this from the account I have with them and the orders I have placed (all men’s clothing). However, I am constantly bombarded with emails and text messages about the amazing discounts and deals off women’s clothing ? I log into the app and the first thing I am shown is all the women’s clothing . I constantly have to change the filter to show men’s! Why not add a feature, a tick box, that is permanent and only shows products tailored to me, a man! Overall the app is easy to use and to make payments, just needs work on their advertising and its audiences