FreeStyle LibreLink – ZA

Downside is that it does not share the data with the apple health app. At such a price, we deserve to have the data into our health apps. Reports and home page could be better.

App is great. Only issue is that every couple of days I need to restart my phone and/or redownload the app because the scan button in the app doesn’t do anything. Menu function works, signal loss button works, it just doesn’t scan until I redownload the app.

I have had my sensor in for all but 6hours and I’m having issues already. I am on iOS and The app keeps telling me about signal loss with the sensor yet I haven’t been out of range. No amount of restarting or Bluetooth “on/off” is helping. It started off fine then just randomly stopped.

Since getting a new iPhone and being on the latest iOS updates, my battery has started draining more then usual from using the LibreLink app.. how can this be resolved?

Great product, but, most iPhones have been running on IOS18 for a while now but according to your website the software is updated to only accommodate up to IOS17. As a result there seems to be an issue with low glucose alarms sounding without a corresponding drop in your glucose levels on the Home Screen and daily graph on the app? This gives an inaccurate overview of the readings?

The app is okay, does what it needs to but that’s when it works. Often provided with “wait 10min” message several times in a row at a time when testing is crucial. Sensor often reacts with a “replace sensor” at this stage. Replacement sensors are available but not likely you will receive them unless following up for several weeks. Call centre advises they are limited to how much they can assist you so pass you to SA reps who don’t answer or respond to calls. So, again, the sensor/app is okay when it works and if you have the time to wait.

I have installed a new sensor and it keeps disconnecting every few minutes, which is really annoying. I am based in South Africa.

Recently moved to Belgium is there any chance you could ask if your devs could make the Libre 3 BE app available globally. I really don't wish to change my account location. Thank you

I am on my 5th sensor and every time I start a new one it keeps disconnecting every few mins resulting in notifications being sent. It is extremely annoying and quite off putting considering it’s a device used to monitor blood glucose and you can’t really if you need to scan the sensor every couple of minutes. I have uninstalled the app and reinstalled and restarted my phone numerous times and still it continues to disconnect. My phone is always on me, so range isn’t an issue. I have an iPhone running the latest iOS. Please assist as I cannot get any assistance in my country of South Africa.

ZA just moved to Libre 2 and we have lost the running 24 hour stats that I used to manage my progress through the day. This is far more important to me than the auto update function that still requires periodic manual syncing.