Apps are everywhere, and a good grocery shopping should be as ubiquitous as underwear, right? Wrong! Fresh Time has managed to butcher its app. Cumbersome, malfunctioning, non-intuitive, useless.

This app is complete junk.

Such an amateur app… discourages me going to my favorite grocery

This is the worst app for any business I have EVER used. I am continually so frustrated by this app. I have put multiple items away at checkout when I realize my clipped coupons are not applying for some reason (it is always a different issue with this app) To reiterate: this app ACTIVELY stops me from making purchases and does so for many others. I have no idea why this app hasn’t been fixed yet. It is an absolute nightmare and just creates obstacles instead of being remotely helpful. Everyone I know struggles with this mess of an app and it slows down checkout during sale weeks because everyone is asking for help trying to get it to work!!! I have no idea why Fresh Thyme is ignoring what a nightmare this app is. A change is long overdue. Don’t even bother with this app, just consider the digital coupons false marketing.

I am a frequent user of apps from quite a few grocery stores, so I have a lot of experience using these apps. This is far and away the worst app for any grocery store anywhere. I have been locked out of my app on several occasions while approaching the checkout counter. I can’t sign in, because I don’t have the right password. The link to set up a new password doesn’t arrive in my gmail. There is no option to use Face ID. Awful awful awful.

They put out a major update of this app a few months ago, and it’s the worst decision they’ve ever made. It constantly logs me out and changes my store. The coupons page never opens and gives me an error, so I can’t even clip coupons to use in the store. If I have a MyThyme account, why aren’t coupons automatically applied when I enter my number at checkout?? Another issue is that the deep links in emails don’t open in the app, and instead open in the browser on my phone and force me to login. It’s 2024 - apps are not new, these issues should not exist.

I’ve experienced repeated issues with the app signing me out. It’s not user friendly and the repeated issues cause me to not use it and I avoid the store. With all of the negative reviews here, if they cared about the shopper, these would be addressed. Obviously they do not. I’ve moved on.

This is a horrible app!! Very user unfriendly. You need to have better coupon clipping! I want to be able to delete the coupons I won’t use. I don’t want to see them every time I have to clip coupons!! Categories should be all individual instead all strung together! Makes you not even want to shop at Fresh Thyme because of the hassle!!

This is single-handedly the worst app ever. It makes you log in every time you go to store, and once logged in it doesn’t recognize you nor your loyalty card anyway. Plus coupons cant be accessed most of the time and if you get to them they no longer can be sorted. All this creates much frustration at check out.

I think of you as the healthiest grocer in the Columbus Ohio area. I am aghast that you would bow to carrying Bill Gates the eugenicist’shorrible products. You realize he has already made malaria and typhoid vaccines for the people of Kenya so they will be infertile ‼️Do you know how these Impossible products are made? They use animal cancer cells because they divide fast. This is what you want to put in your store! My friends and I are ready to look elsewhere to shop if you are going to continue to handle this line. People that don’t know any better are going to buy it thinking it’s a healthy alternative when scientists don’t even know what long range harm it’s going to do to humans. Not very smart of you.😡