Freshdesk - Reviews, Revenue and Downloads - Apple App Store

Description

Deliver exceptional customer support on the go. Unchain yourself from your helpdesk and make your customers happy with the Freshdesk app for iOS. Streamline customer queries from multiple channels and answer them easily from your phone.

Freshdesk is an online customer support software that lets you support your customers across channels like email, phone, chat, Facebook, Twitter, and your website.

Key Features:

Get a quick overview of your helpdesk. Access all tickets available to you.
Prioritize the tickets that need your attention with filters before responding.
Manage your support - Set priorities, assign agents, change tickets statuses.
Race through routine actions with one-click scenario automations.
Delete tickets and block spam right from your phone.
Log time spent on a ticket.
Stay informed about all updates and changes with push notifications.

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Screenshots

User Rating

4.52 out of 5

2,469 ratings in United States

5 star

1,917

4 star

256

3 star

101

2 star

1 star

137

Ratings History

Reviews

Nice ticket system

Pretty convenient app for receiving and creating tickets. I am hoping to see a dark mode in the future and have the ability to save filters even after closing out of the app

Crash after last update

The latest update causes the iPad app to crash on open. Still works on iPhone but dead on iPad.

Useless App

Why can't I put a ticket number in the search box and have it pop up immediately? Literally can't get ANYTHING done in this app while I'm on the road and am stuck constantly fumbling with the web interface.

Horrible

The app is clunky and the the UI is bad. I am not able to access analysis for my team I am forced to use a laptop.

Great App get and check it out!

This cool app lets you do tickets on the go, in the office, and wherever else you could need to do business. It is the way I organize my life, business, and everything in it.

Saves me when I need to be on the go

I work remotely, and have had to travel a bit lately, and when I discovered the FreshDesk app it totally changed how I am able to respond to tickets. It’s limited in some capacities for the phone compared to desktop (what app isn’t?) but this has been a FANTASTIC discovery of a work related app.

CTO

Works well

Easy to use!

Great to use when having to check in to work on the run!

Not great

Cumbersome compared to the desktop version. A lot of features like widgets don’t work.

Super helpful

Wonderful mobile version of our helpdesk. Keeps things running like a top.

Store Rankings

Ranking History

App Ranking History not available yet

Category Rankings

Chart	Category	Rank
Top Free	Peru Business	390
Top Free	Sweden Business	408
Top Free	Dominican Republic Business	409

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