GA DCSS - Reviews, Revenue and Downloads - Apple App Store

Description

The GA DCSS mobile app engages custodial and noncustodial parents in self-service options by allowing them to securely access their child support cases on any mobile device. It provides easy access to case details and general information about DCSS programs and services.

Description:
- Make Payments allows users to make child support payments, specialty payments and fees.
- Upload Document allows users to upload verifications documents through their mobile device
- Driver’s License Release option allows noncustodial parents to submit Deferral Forms MRA, MRD, MRC, and MRE.
- Custodial parent can add, update and cancel direct deposit from their mobile device
- DCSS mobile app allows custodial parents to request case closure through the app.
- Payment History option allows users to view payments made in the last 12 months.
- Scheduled Appointments allows users to view case related appointments.
- Frequently Asked Questions provides users to access general information about the DCSS program
- Notifications and Alerts allow users to receive valuable information about their case.

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Screenshots

User Rating

4.66 out of 5

19,401 ratings in United States

5 star

16,491

4 star

1,244

3 star

562

2 star

229

1 star

875

Ratings History

Reviews

It does not work

Go back to the last version before this update it worked fine now it doesn’t work at all

App broken after recent update

“We’re sorry, but we’re unable to complete your request right now” is the error message I’m receiving. I tried a couple troubleshooting steps. Going to attempt a delete and reinstall.

No information

I hate this app!!! It’s impossible to get any info from here! I prefer doing the old online portal this shows nothing it’s empty when I try to check anything. I will get notifications about disbursements and check in app and see nothing.

Not so good

The old app use to let you update your bank information. This one doesn’t

Log in

It won’t let me reset my user name so I am unable to log in

Does not work

Can not log in even after multiple times of resetting password and redownloading the app. Have reach out to tech support directly contacting by phone and in person at local office. Would be nice if someone could get this fixed

Can’t Request Appointment

Will not allow you to follow through requesting an appointment time. Once you choose the time of day there is absolutely no way to finish scheduling it from there. GA protects dead beat parents in every sense

Absolutely HORRIBLE!

This app is never up and working, I never receive callbacks when they are requested. When I do finally get back into the app from it not letting me in, I read that they attempted to contact me with no luck. Everyone else doesn’t seem to have a problem. It’s very frustrating four a custodial parent having to deal with a NCP in this way. Absolutely horrible and horrible. I can’t say it enough.

100% rating is fake!

Spoke with 13 folks. Couldn’t understand 1. 13 folks let me just say this. I SPOKE WITH 13 FOLKS & COULDNT UNDERSTAND 1 Folk. Odd thing is I’m polyglot I can speak 8 languages & slang and not one could understand me. Ha MERICA! We don’t understand our own language. 🤣🤣🤣🤣 JOKE! God awful!

Serves no purpose

For the last 8 months or so, this app has not provided me with any updates regarding my cs case. I have to call in for information.

Store Rankings

Ranking History

Category Rankings

Chart	Category	Rank
Top Free	United States Reference	277
Top Free	Algeria Reference	456

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