---
title: "GBGO firstconnect - Reviews, Revenue and Downloads in United States | Apple App Store"
description: "Great news! GBGO® firstconnect app is now available from the App Store!   GBGO® firstconnect is a FREE, easy to use mobile app that allows GB clients to submit a loss for all major lines of coverage s"
---

# GBGO firstconnect — United States
> Report incidents and losses

![GBGO firstconnect App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple124/v4/fb/54/3c/fb543ced-aefc-595e-924e-6dbbf81458fa/AppIcon-0-0-1x_U007emarketing-0-0-0-7-0-0-sRGB-0-0-0-GLES2_U002c0-512MB-85-220-0-0.png/434x0w.png)

**Developer:** [GALLAGHER BASSETT SERVICES](https://apptail.io/developer/gallagher-bassett-services-dute)
**Category:** Business
**Rating:** 2.8/5 (5 ratings)
**Price:** Free
**Bundle ID:** com.GallagherBassett.firstconnect
**Store:** Apple App Store
**Country:** United States
**Version:** 0.13.0 (released 2020-07-09)
**Original Release:** 2018-08-09
**Languages:** English

**App Store Link:** [Download on Apple App Store](https://apps.apple.com/us/app/app/id1246367491)
**AppTail Page:** [https://apptail.io/app/gbgo-firstconnect-bixd/united-states](https://apptail.io/app/gbgo-firstconnect-bixd/united-states)

## GBGO firstconnect Description
Great news! GBGO® firstconnect app is now available from the App Store! 

GBGO® firstconnect is a FREE, easy to use mobile app that allows GB clients to submit a loss for all major lines of coverage securely via the web, phone or tablet.   

Some of the features/functions available to users are:

Supported Lines of Coverage – Workers’ Compensation, General Liability, Auto and Property 

Multi-channel reporting - Loss reporting from phone, tablet and web

2-step approval workflow - Managers can review, edit and complete the loss report

Faster data entry with SMART forms - Improved data accuracy with error handling and validation

Attachments - Upload photos, videos and documents from site of accident

Completed reports - Immediate confirmation on successful submission of a loss

Track previously reported losses - Branch info displayed on completed reports

FAQs - Get answers to frequently asked questions 24x7.


To contact GB Technical Support, please email gb.firstconnect.support@gbtpa.com or call at 800-284-5213

GBGO: Taking claims management mobile

## GBGO firstconnect Screenshots
- [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/Purple123/v4/9e/60/5e/9e605eda-5ea9-75c7-90ef-a44dc19fb82b/pr_source.png/1242x2688.png)
- [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/Purple113/v4/57/ed/eb/57edeb6d-7eca-4f89-e3a4-066ec57c05e8/pr_source.png/1242x2688.png)
- [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/Purple113/v4/72/c8/3c/72c83c7c-2ffb-3fe4-e553-01f57d37c800/pr_source.png/1242x2688.png)
- [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/Purple113/v4/80/33/d3/8033d3e4-cbdf-fd94-a3fd-45a38f88e774/pr_source.png/1242x2688.png)
- [Screenshot 5](https://is1-ssl.mzstatic.com/image/thumb/Purple123/v4/f1/76/3f/f1763fe0-8568-7351-6360-800ca71e1155/pr_source.png/1242x2688.png)

## GBGO firstconnect Rating Breakdown in United States
- 5 stars: 2 (40%)
- 4 stars: 0 (0%)
- 3 stars: 0 (0%)
- 2 stars: 1 (20%)
- 1 stars: 2 (40%)

## GBGO firstconnect Reviews in United States

### *---- "Useless"
At first I was relieved that there was an app available to use for claim management.
I am beyond disappointed. I can’t even measure the disappointment. The app developers are obviously not aware of how GBS needs it clients to use the app. That first call really unnerved me!
I have been on light duty from work for 6 weeks now and still cannot login to the app.
I have contacted support 6 times have been given vague answers like “glitches” and “server problems”. That’s when I even get an answer. I was even given instructions for an app that’s not even available through GBS on a 4th attempt to get help! I tried to use the email support for login, but it will not work because, guess what, I am not logged in! I have sent screenshots, my claim supervisor has called and the last time I actually talked to a human in support, I was treated very disrespectfully and was told I am accessing the wrong app. I sent a screenshot to a specific email given to me by the developer and the support tech didn’t recognize their own app!
By law in my state, I am REQUIRED to report certain information and I am told by GBS I have to use the app. 
I am stuck as I am constantly playing phone tag and spinning on the email merry-go-round. I am concerned that my claim will be terminated because I cannot process information.
I have received better tech support for other tech issues from high school kids and I wish I could one of them for help I’m so frustrated.
-- hoosiercat, 2021-01-21

[View all GBGO firstconnect reviews and detailed analytics on AppTail](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=reviews)




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---

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