---
title: "Genea Mobile Access - Reviews, Revenue and Downloads in United States | Apple App Store"
description: "With Genea Mobile Access, your smartphone becomes your keycard. Simply tap your phone to a Genea Mobile Access-enabled reader, the same way you would a keycard, and the door will unlock. You may also "
---

# Genea Mobile Access — United States

![Genea Mobile Access App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/68/6b/07/686b0772-0c5a-5271-039d-64c2e18ccde2/AppIcon-0-0-1x_U007emarketing-0-6-0-85-220.png/434x0w.png)

**Developer:** [Cistern Holdings](https://apptail.io/developer/cistern-holdings-iLGc)
**Category:** Utilities
**Rating:** 2.6/5 (25 ratings)
**Price:** Free
**Bundle ID:** io.sequr.app
**Store:** Apple App Store
**Country:** United States
**Version:** 4.3.4 (released 2026-03-18)
**Original Release:** 2016-11-22
**Languages:** English

**App Store Link:** [Download on Apple App Store](https://apps.apple.com/us/app/app/id1069687652)
**AppTail Page:** [https://apptail.io/app/genea-mobile-access-goi/united-states](https://apptail.io/app/genea-mobile-access-goi/united-states)

## Genea Mobile Access Description
With Genea Mobile Access, your smartphone becomes your keycard. Simply tap your phone to a Genea Mobile Access-enabled reader, the same way you would a keycard, and the door will unlock. You may also have the option to open the door or gate from a distance by twisting your phone.

• No need to press a button.

• No need to open an app.

• No need to have the app running in the background.

• Unlock straight from your wrist with the watch app.

• Add your keys to apple wallet and watch.

Genea Mobile Access is changing the way people access their physical space. We add a layer of convenience, all while enhancing the experience and increasing security.

Welcome to the future. Welcome to Genea Mobile Access.

## Genea Mobile Access Screenshots
- [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/8a/66/14/8a6614ea-d2ff-7da2-3182-90ffe74261bc/e945ebfd-7b9a-491c-8631-c49b4ddb00b4_1_Touch_to_unlock__U0028368__448_U0029.png/368x448.png)
- [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/c7/ac/3b/c7ac3b09-8255-b405-9efa-e49e396acd56/df92d23f-13c1-48d0-bb24-d135fcd17654_2_Unlocking__U0028368__448_U0029.png/368x448.png)
- [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/3e/57/76/3e57764a-cb06-b5cb-23b9-dfc1d670a0a1/b34d9dbd-2ce0-4680-8cfd-0d1bc763a814_3_Success__U0028368__448_U0029.png/368x448.png)

## Genea Mobile Access Rating Breakdown in United States
- 5 stars: 9 (36%)
- 4 stars: 1 (4%)
- 3 stars: 0 (0%)
- 2 stars: 2 (8%)
- 1 stars: 13 (52%)

## Genea Mobile Access Reviews in United States

### **--- "Location Data Snoops"
I’m sorry you think you have the right to track my location 24/7 but no thank you. Ridiculous that this app thinks I need to drain my battery and give up my privacy just to use it once a month to open the door at work if I’m the first one there. How about you just let me opt in to that rather than bugging me incessantly w/ promps and error messages.
-- armchair-dj, 2025-01-30

### *---- "Garbage"
Never works.  Absolute trash.
-- Annoying Audio, 2025-01-28

### ***** "This app works great!"
I see some complaints about location services in the background, but this improves the unlocking functionality with mobile credentials. 
It is annoying that Apple keeps reminding you of this though after you already accept it.
-- Jeremy Gideon, 2024-05-23

### *---- "Works 50% of the time"
Worthless piece of $&@!!!
-- Herlid76, 2023-10-20

### *---- "Improvements Needed"
Terrible app. Key can take a moment to load. Constantly being informed to move closer to device, even though you are directly in front of it. App used to work fine when it was Sequr.
-- Sucks0977, 2023-04-04

### *---- "App wants to know your location even when not running"
The idea that this app wants to track my location even when I am not running the app is appalling. I can’t trust the developers of this app since I don’t know them. If they can’t figure out another way then I hope a competitor can.
-- feedbacker99, 2022-10-11

### *---- "Doesn’t work"
When I tried to tap the door sensor it opened my credit card (?!) Tried calling support and never got to a human. Sent a live chat and got a reply an hour later to reboot my phone.
Finally got in when a coworker drove across town.
-- rmddmr, 2022-08-25

### *---- "Doesn’t work"
I’ve tried five times and it’s worked zero times.

Your key to the office needs to work — all the time.
-- LiveToWin, 2021-11-09

### ***** "Just horrible"
I’m just a horrible person
-- chilo420, 2020-11-23

### ***** "Super easy and convenient"
I have been using the app for almost a year now. I love that I do not have to roll down my window when I come into my building.
-- Why850, 2020-11-03

### ***-- "Apple Watch problem"
The app works great on my iPhone but doesn’t work at all on my Apple Watch and I can’t find any instructions to help me troubleshoot.
-- Rich Boberg, 2020-01-08

### ****- "iOS 13 Crashing Still"
Expected some apps to fail during initial betas of the new iOS 13 several months ago, but with only days left before the official launch of the new multi-device OS update - this app still crashes before even loading.  I have a feeling there will be a lot of people locked out of their places come Friday morning with zero warning.

Update:  Looks like the team was able to slip in a fix under wire post the iOS 13 launch!  Still some stability issues and the turn to unlock feature doesn’t always behave - but systems are back up.  Good job Dev team!
-- Lemurbeans, 2019-10-10

### ***** "Love this app!"
This app is great! Makes my life so much easier because I almost always have my phone in hand so I can just badge in when I get to work instead of having to find my keycard. 👍🏼
-- cpsim07, 2019-10-08

### *---- "Bad app turned worse"
The devs made a bad app even worse. Having notifications disabled in all places, it now won’t even show the keys anymore. Locked on the splash screen until you allow notifications. No, I don’t want notifications from a key app. Very disappointing.
The link to the privacy policy returns some error. 
Really?
-- rammstone, 2019-09-20

### *---- "Does not work on ios13"
Instacrashes when I try to activate a key. Coworker’s instacrashes just opening the app. GM of ios13 has been out for a week....betas even longer....
-- z0mghenry, 2019-09-18

### *---- "Last Update"
After the last update the app has become such a pain to use. Completely inconsistent. Makes my job super hard please fix.
-- Stefanii :], 2019-09-06

### **--- "Update breaks background functionality"
After the update, I can no longer simply shake to open my gate. I have to relaunch the app which now consistently stalls on the launch screen for over 20 seconds every time. Please fix this!
-- Cuad Cosgrove, 2019-08-27

### *---- "Bad update"
Version 1.9.0 is HORRIBLE!! It takes about 3 times longer to load than the old one!! Everything was working fine until the new version.... now it’s sluggish and totally not worth the time it take to open it. Why fix it if it’s not broken???
-- davidgates2, 2019-08-22

### *---- "App signs me out all the time"
Too bugy 
Signs me out all the time
I have to pull out the app every time to open gate
Sometime it takes multiple seconds to see my key
-- Ankitgyyyyyyyh, 2019-08-21

### **--- "Consistently frustrating"
Fails often, randomly logs me out
-- Mmjjgfdss, 2019-03-21

[View all Genea Mobile Access reviews and detailed analytics on AppTail](https://apptail.io/account/signup?utm_campaign=ai-crawl&utm_content=reviews)


## Genea Mobile Access Store Rankings
| Chart | Country | Category | Rank |
|-------|---------|----------|------|
| Top Free | Ireland | Utilities | #433 |


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## Genea Mobile Access Available In
- [United States](https://apptail.io/app/genea-mobile-access-goi/united-states)
- [India](https://apptail.io/app/genea-mobile-access-goi/india)
- [Australia](https://apptail.io/app/genea-mobile-access-goi/australia)
- [Canada](https://apptail.io/app/genea-mobile-access-goi/canada)
- [Israel](https://apptail.io/app/genea-mobile-access-goi/israel)
- [Singapore](https://apptail.io/app/genea-mobile-access-goi/singapore)
- [Switzerland](https://apptail.io/app/genea-mobile-access-goi/switzerland)
- [Chile](https://apptail.io/app/genea-mobile-access-goi/chile)
- [China](https://apptail.io/app/genea-mobile-access-goi/china)
- [Colombia](https://apptail.io/app/genea-mobile-access-goi/colombia)
- [Czechia](https://apptail.io/app/genea-mobile-access-goi/czechia)
- [Germany](https://apptail.io/app/genea-mobile-access-goi/germany)
- [Dominican Republic](https://apptail.io/app/genea-mobile-access-goi/dominican-republic)
- [Ecuador](https://apptail.io/app/genea-mobile-access-goi/ecuador)
- [Spain](https://apptail.io/app/genea-mobile-access-goi/spain)
- [Finland](https://apptail.io/app/genea-mobile-access-goi/finland)
- [United Kingdom](https://apptail.io/app/genea-mobile-access-goi/united-kingdom)
- [United Arab Emirates](https://apptail.io/app/genea-mobile-access-goi/united-arab-emirates)
- [Hong Kong SAR China](https://apptail.io/app/genea-mobile-access-goi/hong-kong)
- [Ireland](https://apptail.io/app/genea-mobile-access-goi/ireland)
- [Italy](https://apptail.io/app/genea-mobile-access-goi/italy)
- [Japan](https://apptail.io/app/genea-mobile-access-goi/japan)
- [South Korea](https://apptail.io/app/genea-mobile-access-goi/south-korea)
- [Cayman Islands](https://apptail.io/app/genea-mobile-access-goi/cayman-islands)
- [Mexico](https://apptail.io/app/genea-mobile-access-goi/mexico)
- [Norway](https://apptail.io/app/genea-mobile-access-goi/norway)
- [New Zealand](https://apptail.io/app/genea-mobile-access-goi/new-zealand)
- [Pakistan](https://apptail.io/app/genea-mobile-access-goi/pakistan)
- [Poland](https://apptail.io/app/genea-mobile-access-goi/poland)
- [Romania](https://apptail.io/app/genea-mobile-access-goi/romania)
- [Sweden](https://apptail.io/app/genea-mobile-access-goi/sweden)
- [Türkiye](https://apptail.io/app/genea-mobile-access-goi/turkey)
- [Taiwan](https://apptail.io/app/genea-mobile-access-goi/taiwan)
- [Grenada](https://apptail.io/app/genea-mobile-access-goi/grenada)
- [Argentina](https://apptail.io/app/genea-mobile-access-goi/argentina)
- [Azerbaijan](https://apptail.io/app/genea-mobile-access-goi/azerbaijan)
- [Belgium](https://apptail.io/app/genea-mobile-access-goi/belgium)
- [Bermuda](https://apptail.io/app/genea-mobile-access-goi/bermuda)
- [Brazil](https://apptail.io/app/genea-mobile-access-goi/brazil)

---

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