Genesys Cloud Communicate

I can open my phones browser, log into genesis and take calls, but if you open the app made by genesis, it can’t take inbound calls. It can take you out of the queue but there is no way to go back into the queue. I don’t need to call my colleagues, I need to be able to hear when a customer calls. Most companies use slack or teams so this communication app misses one of the main features genesis is used for, taking calls. Furthermore, when my pc has issues and I need a plane B to pickup the call, I have to open my phones browser because this app won’t do it. Bad implementation. Hey genesis, just implement the other half for crying out loud.

There are often times when you make a call and you cannot hear anything and then there are times when it works this app is very unstable. And they will not do anything about it, but tell you to go to your admin.

If you want a phone system that delivers calls 90% of the time, this is the system for you. Most calls go through just fine, but sometimes your phone never rings and a voice message pops up. Sometimes you end a call and the app stays locked on the call. Sometimes you call other people and it just rings and they never get notified. For us, missing 10% of our calls is not acceptable, but it may be the right system for you.

I had signed out of Genesys on my laptop and my status was out of the office but the app still rang my phone. Additionally in the conversation the caller could hear my voicemail in the background trying to record a message as I was speaking with the caller at the exact same time. Is the Genesys app independent when it comes to statuses between the web client?

I really like this app as it is very simple and straightforward. Gives you calls…contacts….and voicemail along with a dial pad . Just what is needed!

It is wierd that from collaborate app a user can change presence from available to other status like lunch and so on but colloborate doesnt support webrtc calls…. but from communicate app we cannot change user presence but can receive webrtc calls and GC deliver calls only if user is in available status for this purpose user have to install both apps or chnage from desktop/webapp, this defeats the purpose of having mobile app for business users and having to deal with two mobile apps is not very user friendly. Can developer team include presence change feature in communicate app as well?

I have it open on my desk top and it received calls but even with notifications on I’m not receiving calls. It would be awesome if there was a way to do this.

Calls don’t come in on mobile app. I can see history for the missed calls, and can make outbound calls.

I had the exact same issue. I can log in on my pc but not the mobile app with the same credentials. Not very convenient