---
title: "Genesys Cloud Communicate - Reviews, Revenue and Downloads in United States | Apple App Store"
description: "Elevate your business communication with the Genesys Cloud™ Communicate app. Use Genesys Cloud softphone capabilities to make IP-based calls and access your business phone system from your mobile devi"
---

# Genesys Cloud Communicate — United States

![Genesys Cloud Communicate App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/51/4f/ec/514fec14-cb05-7911-c523-01596705d0e4/communicate-0-0-1x_U007epad-0-1-0-sRGB-85-220.png/434x0w.png)

**Developer:** [Genesys Telecommunications Laboratories](https://apptail.io/developer/genesys-telecommunications-laboratories-blB)
**Category:** Business
**Rating:** 4.4/5 (288 ratings)
**Price:** Free
**Bundle ID:** com.genesys.purecloud.communicate
**Store:** Apple App Store
**Country:** United States
**Version:** 2026.1483.0 (released 2026-06-01)
**Original Release:** 2020-09-16
**Languages:** English, Arabic, Czech, Danish, Dutch, Finnish, French, German, Hebrew (modern), Hindi, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Russian, Chinese, Spanish, Swedish, Thai, Turkish, Ukrainian

**App Store Link:** [Download on Apple App Store](https://apps.apple.com/us/app/app/id1504715951)
**AppTail Page:** [https://apptail.io/app/genesys-cloud-communicate-yVVd/united-states](https://apptail.io/app/genesys-cloud-communicate-yVVd/united-states)

## Genesys Cloud Communicate Description
Elevate your business communication with the Genesys Cloud™ Communicate app. Use Genesys Cloud softphone capabilities to make IP-based calls and access your business phone system from your mobile device. Stay in touch with your colleagues, partners and customers from virtually anywhere.

- Use your dedicated Genesys Cloud business phone number to make and receive calls.
- Keep your business and personal phones separate.
- Make and receive calls using Wi-Fi, even in areas with poor cellular coverage.
- Search for people and groups in your organization and personal contacts.
- View your call history and return missed calls.
- Check your inbox to review your voicemails, recordings and faxes.

## Genesys Cloud Communicate Screenshots
- [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/56/97/f3/5697f32e-2604-53cb-4788-b4e9fe1687f5/Simulator_Screenshot_-_iPad_Pro_13-inch__U0028M4_U0029_-_2025-04-10_at_10.32.35.png/2064x2752.png)
- [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/f3/dd/67/f3dd67db-01eb-627a-c651-6b5a2232825b/Simulator_Screenshot_-_iPad_Pro_13-inch__U0028M4_U0029_-_2025-04-10_at_10.38.04.png/2064x2752.png)
- [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/8e/c0/33/8ec03384-8ce9-28b1-d9a8-8c6d69ae4f10/Simulator_Screenshot_-_iPad_Pro_13-inch__U0028M4_U0029_-_2025-04-10_at_10.39.45.png/2064x2752.png)

## Genesys Cloud Communicate Rating Breakdown in United States
- 5 stars: 222 (77%)
- 4 stars: 19 (7%)
- 3 stars: 12 (4%)
- 2 stars: 5 (2%)
- 1 stars: 30 (10%)

## Genesys Cloud Communicate Reviews in United States

### *---- "Nope, there’s not an app for that"
I can open my phones browser, log into genesis and take calls, but if you open the app made by genesis, it can’t take inbound calls. It can take you out of the queue but there is no way to go back into the queue. I don’t need to call my colleagues, I need to be able to hear when a customer calls. Most companies use slack or teams so this communication app misses one of the main features genesis is used for, taking calls. Furthermore, when my pc has issues and I need a plane B to pickup the call, I have to open my phones browser because this app won’t do it.  Bad implementation. Hey genesis, just implement the other half for crying out loud.
-- Bike Guru, 2025-01-10

### *---- "Needs major help"
There are often times when you make a call and you cannot hear anything and then there are times when it works this app is very unstable. And they will not do anything about it, but tell you to go to your admin.
-- Steftwill, 2023-06-01

### *---- "Works 90% of the time"
If you want a phone system that delivers calls 90% of the time, this is the system for you. Most calls go through just fine, but sometimes your phone never rings and a voice message pops up. Sometimes you end a call and the app stays locked on the call. Sometimes you call other people and it just rings and they never get notified. 

For us, missing 10% of our calls is not acceptable, but it may be the right system for you.
-- Jchrism1, 2023-04-05

### ***-- "Status Linking"
I had signed out of Genesys on my laptop and my status was out of the office but the app still rang my phone. Additionally in the conversation the caller could hear my voicemail in the background trying to record a message as I was speaking with the caller at the exact same time. Is the Genesys app independent when it comes to statuses between the web client?
-- ChristopherShoe, 2022-07-14

### ***** "Simple and effective"
I really like this app as it is very simple and straightforward.  Gives you calls…contacts….and voicemail along with a dial pad .   Just what is needed!
-- NGstonegrim, 2021-08-19

### *---- "Cannot change user presence from this app"
It is wierd that from collaborate app a user can change presence from available to other status like lunch and so on but colloborate doesnt support webrtc calls…. but from communicate app we cannot change user presence but can receive webrtc calls and GC deliver calls only if user is in available status for this purpose user have to install both apps or chnage from desktop/webapp, this defeats the purpose of having mobile app for business users and having to deal with two mobile apps is not very user friendly. Can developer team include presence change feature in communicate app as well?
-- ajvad893, 2021-05-17

### **--- "I can’t receive calls."
I have it open on my desk top and it received calls but even with notifications on I’m not receiving calls. It would be awesome if there was a way to do this.
-- Anf1021, 2021-04-29

### *---- "Unable to receive calls"
Calls don’t come in on mobile app. I can see history for the missed calls, and can make outbound calls.
-- a2what, 2021-04-14

### **--- "Can’t access through app"
I had the exact same issue. I can log in on my pc but not the mobile app with the same credentials. Not very convenient
-- Dez Comin Dine, 2020-12-18

[View all Genesys Cloud Communicate reviews and detailed analytics on AppTail](https://apptail.io/account/signup?utm_campaign=ai-crawl&utm_content=reviews)



## Genesys Cloud Communicate Discovered Keywords
- genesys cloud communicate
- gensys

## Apps Similar to Genesys Cloud Communicate
- [Edible Go!](https://apptail.io/app/edible-go-dcg/united-states)
- [Seismic Software](https://apptail.io/app/seismic-software-SuO/united-states)
- [Mongoose Cadence](https://apptail.io/app/mongoose-cadence-eBCb/united-states)
- [Etherio Connect](https://apptail.io/app/etherio-connect-pNQc/united-states)
- [Capital One T&Easy](https://apptail.io/app/capital-one-teasy-NTYc/united-states)
- [America's CUs Events](https://apptail.io/app/americas-cus-events-Apkd/united-states)
- [WGU Event](https://apptail.io/app/wgu-event-wVVd/united-states)
- [ParaScope](https://apptail.io/app/parascope-rdAi/united-states)
- [CX-Mobile](https://apptail.io/app/cx-mobile-NIjp/united-states)
- [Mobile Office for Genesys](https://apptail.io/app/mobile-office-for-genesys-MPpu/united-states)

## Genesys Cloud Communicate Available In
- [United States](https://apptail.io/app/genesys-cloud-communicate-yVVd/united-states)
- [Canada](https://apptail.io/app/genesys-cloud-communicate-yVVd/canada)
- [Japan](https://apptail.io/app/genesys-cloud-communicate-yVVd/japan)
- [Germany](https://apptail.io/app/genesys-cloud-communicate-yVVd/germany)
- [United Kingdom](https://apptail.io/app/genesys-cloud-communicate-yVVd/united-kingdom)
- [South Africa](https://apptail.io/app/genesys-cloud-communicate-yVVd/south-africa)
- [Australia](https://apptail.io/app/genesys-cloud-communicate-yVVd/australia)
- [New Zealand](https://apptail.io/app/genesys-cloud-communicate-yVVd/new-zealand)
- [Philippines](https://apptail.io/app/genesys-cloud-communicate-yVVd/philippines)
- [United Arab Emirates](https://apptail.io/app/genesys-cloud-communicate-yVVd/united-arab-emirates)
- [Chile](https://apptail.io/app/genesys-cloud-communicate-yVVd/chile)
- [Greece](https://apptail.io/app/genesys-cloud-communicate-yVVd/greece)
- [Nigeria](https://apptail.io/app/genesys-cloud-communicate-yVVd/nigeria)
- [Denmark](https://apptail.io/app/genesys-cloud-communicate-yVVd/denmark)
- [Ecuador](https://apptail.io/app/genesys-cloud-communicate-yVVd/ecuador)
- [Argentina](https://apptail.io/app/genesys-cloud-communicate-yVVd/argentina)
- [Pakistan](https://apptail.io/app/genesys-cloud-communicate-yVVd/pakistan)
- [Slovenia](https://apptail.io/app/genesys-cloud-communicate-yVVd/slovenia)
- [Uzbekistan](https://apptail.io/app/genesys-cloud-communicate-yVVd/uzbekistan)
- [Peru](https://apptail.io/app/genesys-cloud-communicate-yVVd/peru)
- [India](https://apptail.io/app/genesys-cloud-communicate-yVVd/india)
- [Hungary](https://apptail.io/app/genesys-cloud-communicate-yVVd/hungary)
- [South Korea](https://apptail.io/app/genesys-cloud-communicate-yVVd/south-korea)
- [Ireland](https://apptail.io/app/genesys-cloud-communicate-yVVd/ireland)

---

## About AppTail

[AppTail](https://apptail.io) is a mobile app intelligence platform providing app analytics, ASO (App Store Optimization) tools, keyword tracking, competitor analysis, revenue estimates, and review monitoring for iOS App Store apps. Track your app's performance, discover ranking keywords, monitor competitors, and analyze market trends.

- [Search Apps](https://apptail.io)
- [Top Charts](https://apptail.io/top-iphone-apps)
- [Sign Up for Full Access](https://apptail.io/account/signup?utm_campaign=ai-crawl&utm_content=footer)

*Data provided by [AppTail](https://apptail.io) - Mobile App Intelligence Platform*