Scam on site - no help from customer service
Was caught by scammer on site lying about availability. While customer service was kind on the phone, was told someone would call me back to resolve my issue in 24 hours. That was a week ago - have received no callback. Beware of scams on the site, customer service won’t help you. Backstory: I was looking for a boat to celebrate my fathers 60th birthday on Saturday. Boat owner responded to one of my requests by changing the the date to Friday. I booked the boat Thursday night without realizing the change had been made (the thought didn’t cross my mind that someone would change the date like that). We were “no shows”. Boat owner made no attempt to call me, he was just messaging on the website and I obviously was not frequently checking my email. I called boat owner after the fact on Friday to see what could be done and he said there was no availability for Saturday. My sister and I keep searching on the website for another boat as we still wanted to celebrate my fathers birthday on Saturday. Boat owner responded to one of my sister’s many inquiries and offered her the ability to book the same time slot I had requested on Saturday. We obviously didn’t go with him, went with another boat owner. Seems like the date swapping is a common ploy of this boat owner to defraud people and GetMyBoat isn’t doing anything to stop it.
