It’s nice to have but
Obviously, this app is nice to have so we can speak to our loved ones but since the last update my phone, no longer rings for incoming video calls. I have to be looking at the screen and hope I see it. Please fix.
1.89 out of 5
400 ratings in United States
Obviously, this app is nice to have so we can speak to our loved ones but since the last update my phone, no longer rings for incoming video calls. I have to be looking at the screen and hope I see it. Please fix.
Worse App Ever. Crashes a lot, the delay when it wants to work is ridiculous, technical support at the jail is not 24/7 and if a family member complains in behalf of an inmate, they tell you the inmate has to contact their support, which, again, work a 8 hrs shift and still don’t do fix the problem. Terrible customer support 👎👎👎👎👎👎 waste of money bc is expensive too and you can’t even enjoy the visit. Mediocre
Esta aplicación es la peor basura que existe pero ni una estrella se merece
My notifications are on. Yet I don’t receive any notifications when I receive a incoming call. And when I accept it I always get the message of waiting on participant to join.
The app video and audio quality is good. However, the app delivers notifications silently sometimes so it’s easy to miss calls. That is extremely annoying & kinda renders the app pointless.
Trash
This app is terrible! You can’t get anyone on the phone. The app doesn’t work properly!
The app almost never lets me schedule a video visit without contacting Support first. Then when I finally do get one, the majority of the time the call drops and we get screwed over anyway.
This app is the worst. There’s always an issue when you are using it. The connection is terrible, and the quality of the video is pretty bad, too. I have problems depositing money into my account, and the worst thing is that they charge you for sending the message, and then they charge the inmate for opening the message on their end. They are here for the money and they don’t care about awful service that they provide.
GTL never addresses the many complaints of their services. They don’t care about keeping loved ones connected and they don’t care about insuring their apps to work properly. They obviously DON’T read these reviews, they are just about money. Sadly there is nothing we can do.
Chart
|
Category
|
Rank
|
---|---|---|
Top Free
|
|
66
|
Top Free
|
|
118
|
Top Free
|
|
120
|
Top Free
|
|
177
|
Top Free
|
|
190
|
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