Glacier Hills Credit Union

Please fix your App so your customers don’t get the circle of death and can actually access their account… Whoever sold you the upgrade from 2020, sold you swamp land. I have 2 other lenders I bank at and have NEVER had the issues this bank has.

If you want to check your balance great but that’s about all you can do besides applying for a loan. That is if the app is actually working and let’s you sign in… more times than not I’m fighting with errors while logging in and rarely does the facial recognition feature work. Usually say I need to login with username and password to reset facial recognition. Dissatisfied, if you want any kind of mobile features I would consider a completely different institution. Honestly there’s nothing about Glacier Hills that I would recommend them of anywhere else.

Unfortunately I can’t give it a rating of zero.

The app and online banking system is broken. All I want to do is check my balance every once in awhile and I can’t even do that without an error message. I’ve contacted the bank a couple times on this matter and each time they’ve had to reset a password or PIN number. I should be able to do that myself without having to contact the bank. The app is very vague and not set up very good at all. It’s a shame, glacier hills is a great bank but they need to get their online banking on track like the other bigger, and even smaller banks do.

you.

This app is terrible. Worse than the old one by far. I may open an account elsewhere

This app is not user friendly at all

You can’t see the account name, just the account number (for checking,savings,etc.) and you can’t rename them to know what is what! There is so much less you can do. You can basically just make transfers and check your balances, not much else. 😒

The previous app allowed you to see what your balance is after each transaction and it showed what was pending and what your available balance was with those pending transactions already removed from the available funds. This app is so confusing. It doesn’t show a true amount that you have with pending. The previous app was much more user friendly.

Always have to delete app and down load again to get the iPhone face recognition to work, after every time I shut phone off or after any updates from apple, don’t know what that’s all about but nothing but a pain, other wise fine but makes me want to rate it low.....