GlobeOne: Get More from Globe

Hi, can you fix this please. otp does not include prefix when sending otp. Cannot get the text when out of the country

Poor quality design and performance.

Never this stupid OTP arrived! I will definitely terminate my postpaid service! Stupid OTP

Yes! Me too. I can no longer access my account. Globe does not recognize my phone number and yet they are charging me for this month. Weird! Fix this bug asap Globe! Totally unacceptable.

Bulok

There is too many updates and although i understand you have to fix bugs and stuff, its still too many, i haven’t had any app that requires that many updates

You’re one of the biggest service provider here in the Philippines, and yet, your app and customer service are some of the worst I’ve experienced. As a major telecommunications company, I expected better service and support. Unfortunately I’ve been let town time and time again.

I have been trying to login for the past 3 days, since it looks like the app forced logged me out. Now I can’t even receive the OTP, even with a strong cellular signal (full bars), strong WIFI signal (full bars), updated iOS software, and updated app software. I went to customer service in person at your Megamall branch, and they couldn’t do anything about it; just to submit it as a technical issue for the app developer. Please fix immediately.

They won’t provide you any customer service for the app in case something with your purchase goes wrong, and for a fully automated service on a mobile app, there is a lot of things that can go wrong. Paid almost 2000php for the traveller’s package and was not delivered an ESIM. Instead the app keeps freezing on the load screen. Do yourself a favour and do not buy from this company in general; going to the physical locations will only tell you that the app and the stores are two seperate entities. Would sue if not for inconvenience.

November 2023 we purchased two Apple Watch Ultras. Not without first sourcing information from cellular providers in the be Philippines, as to which if any provided cellular service that included the use of Apple Watches. Firstly, Apples official website provides a global listing of cellular providers which supports Apple Watches as well a breakdown of which watch series is compatible in that area of the planet with a detailed list of frequencies used there to enable Apple Watch use there. Philippines is on the list of compatibility, referring to the cellular provider GLOBE. Great we found our go to cellular provider in the Philippines. After our purchase and familiarization with the Apple Watch’s , we were ready to setup the watches sims and functionality as stand alone cellular and data. After diligently following the instructed steps to do so, resulted in a message indicating that The cellular provider GLOBE in fact did not provide service for Apple Watch. TAKE NOTE OF TIME OF DISCOVERY; November 15Th 2023 : sourced a provider of service for Apple Watch Ultra , in the Philippines. At time of sourcing the information, GLOBE CELLULAR IN THE PHILIPPINES was indicated on the list of providers globally. (Clearly indicated with frequency/ frequencies used for this service. When attempting to activate our Apple Watches within our active GLOBE accounts. Notice pops up that GLOBE does not provide service for the Apple Watch Ultra. So…….. between the sourcing a compatible provider of cellular service for the watches and time of setting up the watches, the watches were obsolete and no longer supported by GLOBE CELLULAR? Weeks later finding out that Apple’s APPLE WATCH ULTRA 2 is supported. Fine tuning services and compatibility provided to accommodate the newer rollout of version 2. LESS THAN THREE MONTHS LATER. Now that’s a short sighted decision on someone’s part. If I am missing any crucial information with respect to the issue here, please enlighten us. We’d appreciate the input and help. Other than this point. We are immensely satisfied with GLOBE CELLULAR SERVICES. IT TRULY IS A NOTCH ABOVE THE OTHERS