Very nice app, and works well with everything and is super user friendly. My only gripe is that I wish it wouldn’t force you to top up your money before you go for a ride. I have over 5 bucks on my account which translates to about 12 minutes of ride time, but I can’t go without putting 10 more dollars on my account, which I will never use fully since I don’t ride often enough. That brings me to the second thing, I wish we could put in a custom amount of money, and not the preset 10, 20, or 40 dollar options. If they made it so when you run out of money the scooter just stops, that would be better than having to have 20 dollars on your account to go for a 5 minute rip and spend only a quarter of that money.

This was one of the WORST experiences I’ve ever had with an app like this! I spent at least 30 mins trying to park my scooter— I tried parking in multiple zones— and the app wouldn’t let me drop it off. I tried contacting support and could not get access to immediate help. I was charged over $50 for what should have been a 5 minute simple ride because of this app glitch. Will NOT be using again.

App debits your credit card, but doesn’t add funds in the app so you can ride. Support is non-existent, and the provided phone number gives some cryptic message about development codes and then disconnects. Keep your money.

Recently these scooters were added to my campus and have no problem getting started for a ride, but so many issues ending the ride. Currently, as I'm writing this review, I have a ride going for about two+ hours and no way to contact support to get this fixed. So I’m at the mercy of their ticket support and email system (that I'm not even sure is customer support) instead. You have to take a picture of the parked scooter for the ride to stop and to not charge you. This is about the third or fourth time I’ve had this issue. So far they’ve refunded me every time, but this is still ridiculous to have to deal with. So wouldn’t recommend these at all unless you want to chock up a bill of over $50 bucks if the scooter just refuses to turn off. The scooters payment system is extremely inefficient.

We checked out scooters- after great struggle with the app, we should’ve known- only to be unable to resume the ride one we paused it, leaving us stranded. We couldn’t restart the rides as the scooters were “off line” and we weren’t able to end them. As of now my friend has been charged $55 and I’m still unable to end my ride. Customer service was emailed with details and screen shots and photos and 8 hours later they responded with only “sorry for your trouble”?

Had so much fun riding scooters around Wichita Falls. Not very expensive and so much fun

came into town saw them an took a ride ! best bucket list ride ever !!! thanks

I had a bad experience with the scooters where we were charged a ridiculous amount, but after messaging support, they were able to refund me the money for the amount of time I believed wasn’t fair. And they replied on the same day and the refund was given to me shortly after! I thought that they wouldn’t do it after reading some reviews, but I they did!

App works fine for me

App was simple to use and the eScooter was fun to ride around. My family had a great time with GOAT. 5Star !