--- title: "Gorgias Helpdesk - Reviews, Revenue and Downloads in United States | Apple App Store" description: "The Gorgias mobile application gives you access to a true all-in-one help desk experience while at the office or on-the-go. View and respond to email, live chat, phone, Facebook, Instagram, contact us" --- # Gorgias Helpdesk — United States ![Gorgias Helpdesk App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/84/5a/6e/845a6ec6-11b7-ad98-ecbc-a3393e824980/AppIcon-0-0-1x_U007emarketing-0-11-0-85-220.png/400x400bb.png) **Developer:** [Gorgias](https://apptail.io/developer/gorgias-PkSb) **Category:** Productivity **Rating:** 1.6/5 (77 ratings) **Price:** Free **Bundle ID:** com.gorgias.main **Store:** Apple App Store **Country:** United States **Version:** 1.20 (released 2026-09-09) **Original Release:** 2018-07-25 **App Store Link:** [Download on Apple App Store](https://apps.apple.com/us/app/app/id1397660619) **AppTail Page:** [https://apptail.io/app/gorgias-helpdesk-UbN/united-states](https://apptail.io/app/gorgias-helpdesk-UbN/united-states) ## Gorgias Helpdesk Description The Gorgias mobile application gives you access to a true all-in-one help desk experience while at the office or on-the-go. View and respond to email, live chat, phone, Facebook, Instagram, contact us page through one unified, mobile platform so you can streamline your support tickets, saving you time and money. From our mobile app, you can: Provide Customer Service On Every CRM Channel - Manage conversations from email, live chat, phone, and social in one helpdesk - See the full customer live chat and message history across different channels in one view - Provide support for multiple stores Cut Customer Support Time In Half - Respond instantly with live chat - See customer support details and orders right next to the ticket - Respond in one click using pre-made templates - Use Macros (variables like order status, shipping date, etc.) to pre-fill answers Gorgias is a help desk (help center or customer support) for Ecommerce stores that allows your customer service team to manage all of your support, customer service in one place. Top Shopify and Magento stores use Gorgias to reduce ticket first response time and increase the efficiency of their customer support teams. ## Gorgias Helpdesk Screenshots - [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/86/73/a9/8673a973-5f65-55d3-17b7-919d2c29618d/859b4ae0-486e-4408-88eb-66d28914fefe_Simulator_Screenshot_-_Osmica_-_2024-06-28_at_18.02.57.png/392x696bb.png) - [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/4d/33/32/4d33327a-ee9d-a5e2-6251-d3190c000c82/IMG_4624_1__U00282_U0029.png/392x696bb.png) - [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/5f/35/6a/5f356a2c-6b16-b6ad-4bc3-5ab6f099559b/812f94d4-d66f-4c46-9391-c62f9432df3e_Simulator_Screenshot_-_Osmica_-_2024-06-28_at_18.04.23.png/392x696bb.png) - [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/5e/69/7b/5e697b0c-ca0d-053b-5968-087763fe01b5/d2eb1363-394e-41a5-afa7-db03bf8bc49f_Simulator_Screenshot_-_Osmica_-_2024-06-28_at_18.04.16.png/392x696bb.png) - [Screenshot 5](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/06/c0/81/06c08199-1dd7-7bfb-782b-a567a2983705/2e4418cf-05a8-4893-a945-9f4e0e2fe93b_Simulator_Screenshot_-_Osmica_-_2024-06-28_at_18.04.12.png/392x696bb.png) - [Screenshot 6](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/79/75/b1/7975b11f-f8ca-700b-9cac-caaf1cc64d94/a16d60c3-c919-4d74-8637-5c2814ec268e_simulator_screenshot_48A73F1F-08E3-4367-81FA-3E68649CB9D1.png/392x696bb.png) - [Screenshot 7](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/a9/ea/71/a9ea717c-b4bc-a5fe-2365-76c00ec41455/e4d93f50-f40e-4853-82e1-f98fb41a4327_simulator_screenshot_C382C362-217F-438E-90FE-94B5403CBAF2.png/392x696bb.png) - [Screenshot 8](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/80/03/40/80034036-978f-474d-0049-ac0c8a6be87f/ce415150-1ecd-402d-9a01-2a19db196a03_Simulator_Screenshot_-_Osmica_-_2024-06-28_at_18.06.10.png/392x696bb.png) ## Gorgias Helpdesk Rating Breakdown in United States - 5 stars: 4 (5%) - 4 stars: 1 (1%) - 3 stars: 4 (5%) - 2 stars: 16 (21%) - 1 stars: 50 (67%) ## Gorgias Helpdesk Reviews in United States ### **--- "Good platform, bad app" As some of the other reviewers have commented, there is some sort of major bug with typing text in this app. When responding to customer service tickets, the cursor jumps around and merges words together. Using voice to text is impossible because it cuts out after a word or two. It’s concerning to me that there are reviews a year old that are saying the same thing and this hasn’t been resolved. -- HotsauceHimself, 2024-12-30 ### *---- "Why does the keyboard on the app auto fill random words?" Please correct this. It makes the app unusable. -- Con826, 2024-12-11 ### *---- "App is terrible" Been about 8 months and can’t type in a sentence without it getting all messed up. Not sure why no one at gorgias is fixing this. -- tonydalacasa, 2024-11-06 ### *---- "Absolute trash" Stuck in a doom loop, unable to access the app. Keep sending me an email to verify myself and click on a link which I do, but only opens Gorgias in the browser. This is despicable from a company like this, and I cannot wait no longer have to use this trash. This is completely unacceptable from a company like this. What a joke. -- ejames83, 2024-09-25 ### *---- "Absolutely terrible" This app is basically non functional. There are so many bugs it makes managing or responding to tickets nearly impossible. While Gorgias has a decent platform there are many issues they still need to fix. Depending on the platform price they offer you I’m not sure I would recommend. -- cool cat, 2024-09-25 ### *---- "This app is awful" I really wish this app was better. So many of us are on the go I am constantly trying to respond to customers and it is exhausting and frustrating how when I’m typing all of a sudden I will be in the middle of another sentence and word and the curser just moves around on its own. I need this to work so I can better support my customers no matter if I’m on a computer or on my phone. -- Bellinha513, 2024-09-18 ### *---- "Auto nightmare" Their “auto correct” spins out complete gibberish with no ability to turn off. Makes writing any sentence a complete chore. Now they notifications don’t work. -- Mgsp88, 2024-09-18 ### *---- "Very representative of Gorgias" Won’t maintain logged-in state. Completely pointless. Classic Gorgias. -- DrewRoo, 2024-08-15 ### *---- "Mobile app is HORRIBLE" If it isn’t broke the make sure to break it. At first I was able to call my clients on the mobile app then I guess Gorgias realized we had that ability and took it away. No longer get notifications. It’s literally just a mobile app just for them to say they have a mobile app. -- Mhussein30165, 2024-06-26 ### *---- "Can’t upload a photo from your albums" In what world is this not a possibility. Can’t assist customers with photos because the app won’t let you upload from your phone albums. At $160 per month this should be a no brainer -- Dj SkinnyJimmy, 2024-06-21 [View all Gorgias Helpdesk reviews and detailed analytics on AppTail](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=reviews) ## Apps Similar to Gorgias Helpdesk - [Hubstaff Time Tracker](https://apptail.io/app/hubstaff-time-tracker-yyg/united-states) - [Superhuman Mail](https://apptail.io/app/superhuman-mail-Hvj/united-states) - [VideoAsk (by Typeform)](https://apptail.io/app/videoask-by-typeform-xZp/united-states) - [ShipStation Mobile](https://apptail.io/app/shipstation-mobile-WSH/united-states) - [Streak - CRM for Gmail](https://apptail.io/app/streak-crm-for-gmail-COJ/united-states) - [TripleWhale](https://apptail.io/app/triplewhale-QeV/united-states) - [Chatra](https://apptail.io/app/chatra-KIcb/united-states) - [Air - image & video for teams](https://apptail.io/app/air-image-video-for-teams-uQcb/united-states) - [NBJ Summit](https://apptail.io/app/nbj-summit-sykb/united-states) - [Saltbox OS](https://apptail.io/app/saltbox-os-ZeEb/united-states) ## Gorgias Helpdesk Available In - [United States](https://apptail.io/app/gorgias-helpdesk-UbN/united-states) - [Australia](https://apptail.io/app/gorgias-helpdesk-UbN/australia) - [Canada](https://apptail.io/app/gorgias-helpdesk-UbN/canada) - [United Kingdom](https://apptail.io/app/gorgias-helpdesk-UbN/united-kingdom) - [Philippines](https://apptail.io/app/gorgias-helpdesk-UbN/philippines) - [United Arab Emirates](https://apptail.io/app/gorgias-helpdesk-UbN/united-arab-emirates) - [Germany](https://apptail.io/app/gorgias-helpdesk-UbN/germany) - [Netherlands](https://apptail.io/app/gorgias-helpdesk-UbN/netherlands) - [New Zealand](https://apptail.io/app/gorgias-helpdesk-UbN/new-zealand) - [Austria](https://apptail.io/app/gorgias-helpdesk-UbN/austria) - [Thailand](https://apptail.io/app/gorgias-helpdesk-UbN/thailand) - [Argentina](https://apptail.io/app/gorgias-helpdesk-UbN/argentina) - [Norway](https://apptail.io/app/gorgias-helpdesk-UbN/norway) - [Portugal](https://apptail.io/app/gorgias-helpdesk-UbN/portugal) - [Denmark](https://apptail.io/app/gorgias-helpdesk-UbN/denmark) - [India](https://apptail.io/app/gorgias-helpdesk-UbN/india) - [France](https://apptail.io/app/gorgias-helpdesk-UbN/france) - [Peru](https://apptail.io/app/gorgias-helpdesk-UbN/peru) - [Spain](https://apptail.io/app/gorgias-helpdesk-UbN/spain) - [Finland](https://apptail.io/app/gorgias-helpdesk-UbN/finland) - [Greece](https://apptail.io/app/gorgias-helpdesk-UbN/greece) - [Hong Kong SAR China](https://apptail.io/app/gorgias-helpdesk-UbN/hong-kong) - [Hungary](https://apptail.io/app/gorgias-helpdesk-UbN/hungary) - [Indonesia](https://apptail.io/app/gorgias-helpdesk-UbN/indonesia) - [Ireland](https://apptail.io/app/gorgias-helpdesk-UbN/ireland) - [Israel](https://apptail.io/app/gorgias-helpdesk-UbN/israel) - [Iceland](https://apptail.io/app/gorgias-helpdesk-UbN/iceland) - [Italy](https://apptail.io/app/gorgias-helpdesk-UbN/italy) - [Japan](https://apptail.io/app/gorgias-helpdesk-UbN/japan) - [South Korea](https://apptail.io/app/gorgias-helpdesk-UbN/south-korea) - [Kuwait](https://apptail.io/app/gorgias-helpdesk-UbN/kuwait) - [Kazakhstan](https://apptail.io/app/gorgias-helpdesk-UbN/kazakhstan) - [Lebanon](https://apptail.io/app/gorgias-helpdesk-UbN/lebanon) - [Madagascar](https://apptail.io/app/gorgias-helpdesk-UbN/madagascar) - [Mexico](https://apptail.io/app/gorgias-helpdesk-UbN/mexico) - [Malaysia](https://apptail.io/app/gorgias-helpdesk-UbN/malaysia) - [Nigeria](https://apptail.io/app/gorgias-helpdesk-UbN/nigeria) - [Nepal](https://apptail.io/app/gorgias-helpdesk-UbN/nepal) - [Pakistan](https://apptail.io/app/gorgias-helpdesk-UbN/pakistan) - [Poland](https://apptail.io/app/gorgias-helpdesk-UbN/poland) - [Romania](https://apptail.io/app/gorgias-helpdesk-UbN/romania) - [Russia](https://apptail.io/app/gorgias-helpdesk-UbN/russia) - [Saudi Arabia](https://apptail.io/app/gorgias-helpdesk-UbN/saudi-arabia) - [Sweden](https://apptail.io/app/gorgias-helpdesk-UbN/sweden) - [Singapore](https://apptail.io/app/gorgias-helpdesk-UbN/singapore) - [Slovenia](https://apptail.io/app/gorgias-helpdesk-UbN/slovenia) - [Slovakia](https://apptail.io/app/gorgias-helpdesk-UbN/slovakia) - [Tunisia](https://apptail.io/app/gorgias-helpdesk-UbN/tunisia) - [Türkiye](https://apptail.io/app/gorgias-helpdesk-UbN/turkey) - [Taiwan](https://apptail.io/app/gorgias-helpdesk-UbN/taiwan) - [Ukraine](https://apptail.io/app/gorgias-helpdesk-UbN/ukraine) - [Uzbekistan](https://apptail.io/app/gorgias-helpdesk-UbN/uzbekistan) - [Vietnam](https://apptail.io/app/gorgias-helpdesk-UbN/vietnam) - [South Africa](https://apptail.io/app/gorgias-helpdesk-UbN/south-africa) - [Azerbaijan](https://apptail.io/app/gorgias-helpdesk-UbN/azerbaijan) - [Belgium](https://apptail.io/app/gorgias-helpdesk-UbN/belgium) - [Bahrain](https://apptail.io/app/gorgias-helpdesk-UbN/bahrain) - [Brunei](https://apptail.io/app/gorgias-helpdesk-UbN/brunei) - [Brazil](https://apptail.io/app/gorgias-helpdesk-UbN/brazil) - [Belarus](https://apptail.io/app/gorgias-helpdesk-UbN/belarus) - [Switzerland](https://apptail.io/app/gorgias-helpdesk-UbN/switzerland) - [Chile](https://apptail.io/app/gorgias-helpdesk-UbN/chile) - [China](https://apptail.io/app/gorgias-helpdesk-UbN/china) - [Colombia](https://apptail.io/app/gorgias-helpdesk-UbN/colombia) - [Cyprus](https://apptail.io/app/gorgias-helpdesk-UbN/cyprus) - [Czechia](https://apptail.io/app/gorgias-helpdesk-UbN/czechia) - [Dominican Republic](https://apptail.io/app/gorgias-helpdesk-UbN/dominican-republic) - [Algeria](https://apptail.io/app/gorgias-helpdesk-UbN/algeria) - [Ecuador](https://apptail.io/app/gorgias-helpdesk-UbN/ecuador) - [Estonia](https://apptail.io/app/gorgias-helpdesk-UbN/estonia) - [Egypt](https://apptail.io/app/gorgias-helpdesk-UbN/egypt) - [Luxembourg](https://apptail.io/app/gorgias-helpdesk-UbN/luxembourg) --- ## About AppTail [AppTail](https://apptail.io) is a mobile app intelligence platform providing app analytics, ASO (App Store Optimization) tools, keyword tracking, competitor analysis, revenue estimates, and review monitoring for iOS App Store apps. Track your app's performance, discover ranking keywords, monitor competitors, and analyze market trends. - [Search Apps](https://apptail.io) - [Top Charts](https://apptail.io/top-iphone-apps) - [Sign Up for Full Access](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=footer) *Data provided by [AppTail](https://apptail.io) - Mobile App Intelligence Platform*