---
title: "GoToAssist Remote Support - Reviews, Revenue and Downloads in United States | Apple App Store"
description: "GoToAssist (Remote Support) lets you quickly and easily deliver support to desktops and mobile devices from your iPhone or iPad.  Support your customers when and wherever they need help.  Features: • "
---

# GoToAssist Remote Support — United States
> Support for v4

![GoToAssist Remote Support App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/01/b5/b2/01b5b2df-b9b1-a6d4-7900-82eb2f2a4947/AppIcon-0-0-1x_U007emarketing-0-6-0-0-85-220.png/434x0w.png)

**Developer:** [GoTo Group](https://apptail.io/developer/goto-group-LBM) (United States)
**Category:** Business
**Rating:** 1.7/5 (26 ratings)
**Price:** Free
**Bundle ID:** com.logmein.ios.gotomanage
**Store:** Apple App Store
**Country:** United States
**Version:** 2.1.6 (released 2026-02-06)
**Original Release:** 2017-06-12
**Languages:** English, French, German, Italian, Portuguese, Spanish

**App Store Link:** [Download on Apple App Store](https://apps.apple.com/us/app/app/id1230341039)
**AppTail Page:** [https://apptail.io/app/gotoassist-remote-support-yqIh/united-states](https://apptail.io/app/gotoassist-remote-support-yqIh/united-states)

## GoToAssist Remote Support Description
GoToAssist (Remote Support) lets you quickly and easily deliver support to desktops and mobile devices from your iPhone or iPad.

Support your customers when and wherever they need help.

Features:
• Unlimited live support that works seamlessly behind existing firewalls
• Screen sharing and remote control of supported devices
• Unattended machine access
• Intuitive touch and gesture controls
• Pinch to zoom
• Full keyboard functionality, including special keys (Alt, Ctrl, etc.)
• 128-bit AES encryption and end-to-end user authentication
• Connects over 3G/4G and Wi-Fi
• Free 24/7 support


Get started quickly:
1) Download and install the GoToAssist app on your iPhone or iPad.
2) Log in with your GoToAssist account.
3) Tap to create a support session and then send your user an invitation to connect.

## GoToAssist Remote Support Screenshots
- [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource114/v4/84/b7/37/84b73744-de12-409e-d3c7-0c2619c575b4/9a097e2a-1708-4c76-8272-66fca67c1317_Mobile_1.png/1284x2778.png)
- [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource114/v4/b5/e2/0e/b5e20e5e-da0d-82d8-6499-7a8f52c229aa/f2cf7ea4-2d30-4472-be4b-02170f4ef4bd_Mobile_2.png/1284x2778.png)
- [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource124/v4/5c/2e/90/5c2e90f9-5328-6fa1-6beb-f35a212e63c2/b67d51b8-1362-4acf-9372-44bc1c3c7892_Mobile_3.png/1284x2778.png)
- [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource114/v4/bc/30/f8/bc30f8a0-27be-7257-35f7-e6bd778d3e65/e3db8eaf-67ac-4a82-a5d5-8746fe6239e0_Mobile_4.png/1284x2778.png)

## GoToAssist Remote Support Rating Breakdown in United States
- 5 stars: 3 (12%)
- 4 stars: 0 (0%)
- 3 stars: 1 (4%)
- 2 stars: 4 (15%)
- 1 stars: 18 (69%)

## GoToAssist Remote Support Reviews in United States

### *---- "They don’t care about this app"
They obviously don’t care about the development of this app. No decent updates in forever.
-- Pimptompimp, 2025-03-12

### *---- "New Version"
They haven’t come out with a new version in YEARS! what the F!! I pay good money for this and can’t even get an app updated for performance and features. Citrix is going down
-- Zophi999, 2024-08-20

### **--- "Please, for god sake, UPDATE THIS APP"
Hasn’t changed in almost 5 years. Please update!
-- amojabi, 2024-02-01

### *---- "Absolutely Useless"
Never works correctly.. just spinning constantly.
-- Computer Shooter, 2023-12-20

### *---- "V5 support going to exist?"
This apps been left for dead. What is going on?
-- Chrisaundt, 2023-10-13

### *---- "I want to be a fan…"
Where is v5?
Why no upgrade to service in v4?
Why does it disconnect in iPadOS Stagemanager ?

I predict you will continue to lose customers to competing products if you do not address these issues in a timely manner.  Unfortunate, as I know we are reviewing other products ….because you do not address these issues in a timely manner.
-- Jlv001, 2023-08-31

### ***-- "Works, but could be better"
As a 35 year computer tech that’s been using GoToAssist for years to support my clients, this app can be a lifesaver.  I definitely prefer doing it from a computer, but if you’re on the road away from one this app can really get you out of a crisis.

The login is the worst part though.  Having to toggle to another app for the MFA login is a pain and sometimes fails. Honestly though, I would rather deal with that than not have access. Although having to jump between apps on a phone defeats the purpose of MFA… since if someone steals your phone the have access to both?!?!?

I tried to setup the face recognition, but without a 2nd mobile device handy to scan a QR code I haven’t found a way to.  I’ll have to set it up on my old iPad and try it that way.

Overall it works as advertised. It’s not as easy as using it from a real computer, but it is usable to get the job done.

There is a new v5 version available to download. I haven’t tried it yet, but my clients are all still on v4 so it’s not an issue for me.
-- JDS Jor, 2023-02-12

### **--- "Missing Administrator Option"
The App is missis the option to access as administrator.
Please work on your app.
-- Palacio Pics, 2022-11-18

### *---- "NO VERSION 5 IPAD SUPPORT NO KEYBOARD …..unbelievable"
Can’t believe there is no version 5 support or backward compatibility… I think the day may be here to leave and go to a company who keeps up ! Also what the heck is with chat on version 5 …back to bringing up the notepad again really bad implementation…..Going backwards OMG
-- Tech Fort, 2022-03-02

### *---- "No support for v5"
Pretty much all the client machines that have the unattended installer deployed are version 5, which this app can not see. Going through the web via mobile safari is a non-started since there’s no keyboard and right click support.  Useless, still hangs on login after YEARS. Shame *bell ring*
-- mustardParty!, 2021-07-28

[View all GoToAssist Remote Support reviews and detailed analytics on AppTail](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=reviews)



## GoToAssist Remote Support Discovered Keywords
- logmein rescue

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## GoToAssist Remote Support Available In
- [United States](https://apptail.io/app/gotoassist-remote-support-yqIh/united-states)
- [Germany](https://apptail.io/app/gotoassist-remote-support-yqIh/germany)
- [India](https://apptail.io/app/gotoassist-remote-support-yqIh/india)
- [Spain](https://apptail.io/app/gotoassist-remote-support-yqIh/spain)
- [Australia](https://apptail.io/app/gotoassist-remote-support-yqIh/australia)
- [United Kingdom](https://apptail.io/app/gotoassist-remote-support-yqIh/united-kingdom)
- [Ireland](https://apptail.io/app/gotoassist-remote-support-yqIh/ireland)
- [Belize](https://apptail.io/app/gotoassist-remote-support-yqIh/belize)
- [Canada](https://apptail.io/app/gotoassist-remote-support-yqIh/canada)
- [Switzerland](https://apptail.io/app/gotoassist-remote-support-yqIh/switzerland)
- [Chile](https://apptail.io/app/gotoassist-remote-support-yqIh/chile)
- [China](https://apptail.io/app/gotoassist-remote-support-yqIh/china)
- [Colombia](https://apptail.io/app/gotoassist-remote-support-yqIh/colombia)
- [Czechia](https://apptail.io/app/gotoassist-remote-support-yqIh/czechia)
- [Dominican Republic](https://apptail.io/app/gotoassist-remote-support-yqIh/dominican-republic)
- [Ecuador](https://apptail.io/app/gotoassist-remote-support-yqIh/ecuador)
- [Estonia](https://apptail.io/app/gotoassist-remote-support-yqIh/estonia)
- [France](https://apptail.io/app/gotoassist-remote-support-yqIh/france)
- [Croatia](https://apptail.io/app/gotoassist-remote-support-yqIh/croatia)
- [Hungary](https://apptail.io/app/gotoassist-remote-support-yqIh/hungary)
- [Indonesia](https://apptail.io/app/gotoassist-remote-support-yqIh/indonesia)
- [Israel](https://apptail.io/app/gotoassist-remote-support-yqIh/israel)
- [Italy](https://apptail.io/app/gotoassist-remote-support-yqIh/italy)
- [Jamaica](https://apptail.io/app/gotoassist-remote-support-yqIh/jamaica)
- [Jordan](https://apptail.io/app/gotoassist-remote-support-yqIh/jordan)
- [Kuwait](https://apptail.io/app/gotoassist-remote-support-yqIh/kuwait)
- [Lebanon](https://apptail.io/app/gotoassist-remote-support-yqIh/lebanon)
- [Sri Lanka](https://apptail.io/app/gotoassist-remote-support-yqIh/sri-lanka)
- [Lithuania](https://apptail.io/app/gotoassist-remote-support-yqIh/lithuania)
- [Luxembourg](https://apptail.io/app/gotoassist-remote-support-yqIh/luxembourg)
- [Latvia](https://apptail.io/app/gotoassist-remote-support-yqIh/latvia)
- [Madagascar](https://apptail.io/app/gotoassist-remote-support-yqIh/madagascar)
- [North Macedonia](https://apptail.io/app/gotoassist-remote-support-yqIh/north-macedonia)
- [Malta](https://apptail.io/app/gotoassist-remote-support-yqIh/malta)
- [Mauritius](https://apptail.io/app/gotoassist-remote-support-yqIh/mauritius)
- [Mexico](https://apptail.io/app/gotoassist-remote-support-yqIh/mexico)
- [Malaysia](https://apptail.io/app/gotoassist-remote-support-yqIh/malaysia)
- [Namibia](https://apptail.io/app/gotoassist-remote-support-yqIh/namibia)
- [Nigeria](https://apptail.io/app/gotoassist-remote-support-yqIh/nigeria)
- [Nepal](https://apptail.io/app/gotoassist-remote-support-yqIh/nepal)
- [New Zealand](https://apptail.io/app/gotoassist-remote-support-yqIh/new-zealand)
- [Oman](https://apptail.io/app/gotoassist-remote-support-yqIh/oman)
- [Panama](https://apptail.io/app/gotoassist-remote-support-yqIh/panama)
- [Philippines](https://apptail.io/app/gotoassist-remote-support-yqIh/philippines)
- [Pakistan](https://apptail.io/app/gotoassist-remote-support-yqIh/pakistan)
- [Poland](https://apptail.io/app/gotoassist-remote-support-yqIh/poland)
- [Qatar](https://apptail.io/app/gotoassist-remote-support-yqIh/qatar)
- [Romania](https://apptail.io/app/gotoassist-remote-support-yqIh/romania)
- [Saudi Arabia](https://apptail.io/app/gotoassist-remote-support-yqIh/saudi-arabia)
- [Singapore](https://apptail.io/app/gotoassist-remote-support-yqIh/singapore)
- [Slovenia](https://apptail.io/app/gotoassist-remote-support-yqIh/slovenia)
- [Slovakia](https://apptail.io/app/gotoassist-remote-support-yqIh/slovakia)
- [Suriname](https://apptail.io/app/gotoassist-remote-support-yqIh/suriname)
- [Thailand](https://apptail.io/app/gotoassist-remote-support-yqIh/thailand)
- [Tunisia](https://apptail.io/app/gotoassist-remote-support-yqIh/tunisia)
- [Türkiye](https://apptail.io/app/gotoassist-remote-support-yqIh/turkey)
- [Ukraine](https://apptail.io/app/gotoassist-remote-support-yqIh/ukraine)
- [Uganda](https://apptail.io/app/gotoassist-remote-support-yqIh/uganda)
- [Uruguay](https://apptail.io/app/gotoassist-remote-support-yqIh/uruguay)
- [Uzbekistan](https://apptail.io/app/gotoassist-remote-support-yqIh/uzbekistan)
- [Vietnam](https://apptail.io/app/gotoassist-remote-support-yqIh/vietnam)
- [United Arab Emirates](https://apptail.io/app/gotoassist-remote-support-yqIh/united-arab-emirates)
- [South Africa](https://apptail.io/app/gotoassist-remote-support-yqIh/south-africa)
- [Armenia](https://apptail.io/app/gotoassist-remote-support-yqIh/armenia)
- [Austria](https://apptail.io/app/gotoassist-remote-support-yqIh/austria)
- [Belgium](https://apptail.io/app/gotoassist-remote-support-yqIh/belgium)
- [Bulgaria](https://apptail.io/app/gotoassist-remote-support-yqIh/bulgaria)
- [Bahrain](https://apptail.io/app/gotoassist-remote-support-yqIh/bahrain)
- [Brazil](https://apptail.io/app/gotoassist-remote-support-yqIh/brazil)

---

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