---
title: "GoToAssist - Service Desk - Reviews, Revenue and Downloads in United States | Apple App Store"
description: "GoToAssist Service Desk gives you the freedom to quickly and easily access your incidents to support your customers anywhere and anytime!  Key Features:  Filter incidents by service and dashboard queu"
---

# GoToAssist - Service Desk — United States

![GoToAssist App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple128/v4/5f/38/6c/5f386c72-b2ec-d16a-6abd-a25ba770fb0d/mzl.usstcevl.jpg/400x400bb.jpg)

**Developer:** [GoTo Group](https://apptail.io/developer/goto-group-LBM) (United States)
**Category:** Business
**Rating:** 1.6/5 (9 ratings)
**Price:** Free
**Bundle ID:** com.logmein.ios.servicedesk
**Store:** Apple App Store
**Country:** United States
**Version:** 2.4 (released 2017-11-10)
**Original Release:** 2017-06-12

**App Store Link:** [Download on Apple App Store](https://apps.apple.com/us/app/app/id1230044275)
**AppTail Page:** [https://apptail.io/app/gotoassist-service-desk-poJh/united-states](https://apptail.io/app/gotoassist-service-desk-poJh/united-states)

## GoToAssist Description
GoToAssist Service Desk gives you the freedom to quickly and easily access your incidents to support your customers anywhere and anytime!

Key Features:

Filter incidents by service and dashboard queue.
View key incident information such as symptom / resolution, discussion, priority, assignee, custom fields and customer contact information.
Quickly and easily update incident information by quickly doing things such as adding discussion comments, changing editable attributes on an incident and more
Create new incidents quickly and easily by providing basic information

Get Started Quickly:
* Download and install the GoToAssist Service Desk app to your iPhone (iOS 8+).
* Log in using your GoToAssist Service Desk account
* View, update, create incidents

## GoToAssist Screenshots
- [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/Purple127/v4/9c/66/f0/9c66f0f8-2515-5181-09be-46a7fb3662da/pr_source.jpg/640x920.png)
- [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/Purple127/v4/34/4d/bc/344dbceb-7d7b-fd4b-7e78-3d04e8afe2ad/pr_source.jpg/640x920.png)
- [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/Purple117/v4/46/96/6e/46966e1d-f2dd-a9b0-1cb1-0542ec1d55e4/pr_source.jpg/640x920.png)
- [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/Purple127/v4/7c/d4/5e/7cd45e15-59f4-1558-d7be-9fb23887ec19/pr_source.jpg/640x920.png)
- [Screenshot 5](https://is1-ssl.mzstatic.com/image/thumb/Purple127/v4/8f/26/3f/8f263f78-a18e-328a-eea8-0ccaca3f0b43/pr_source.jpg/640x920.png)

## GoToAssist Rating Breakdown in United States
- 5 stars: 0 (0%)
- 4 stars: 0 (0%)
- 3 stars: 2 (22%)
- 2 stars: 1 (11%)
- 1 stars: 6 (67%)

## GoToAssist Reviews in United States

### *---- "Please update the app."
GUI is terribly outdated in functionality and appearance. Please fix the reauthentication problem that continuously logs you out and forces you to log back in.
-- Reaper-Guy, 2020-06-10

### *---- "Password limitations"
App won't accept 21 character password. However, it does on other platforms!
Really need this fixed asap!!!
-- %Ph4n70m%, 2019-12-23

### *---- "Do not install"
Don’t waste your time with this for G2A. It is so poorly optimized, lacks features, and is a waste of space. Useless. Hey LogMeIn can’t code a half decent app? Been over a year since last attempt to make this garbage function properly. Pretty sad your company would release this trash and abandon your customers. Truly awful.
-- /.genesisxx, 2019-02-16

### *---- "Great App but...."
Please add a remember me feature so we don’t have to re-login every 5 minutes, very frustrating. I’d give 5 stars when that’s fixed.
-- shelbytt, 2018-09-22

### ***-- "Touch ID"
As someone posted a year ago, needs Touch ID to access the app.  Somewhat limited in availability since several of our techs have android phones and this app isn’t available on their platform.  Besides that, it’s a decent, fairly functional application. Easy to work with however it’d be nice if you could change defaults. As an administrator, I would like a default to see “all tickets” by default. As it is, I only see mine until I go and change the setting every time I log in.
-- Jwhisler, 2018-08-30

### **--- "No option to save password"
Throughout the day I have to re-enter my credentials. Once I saw I had to do it more than once, I moved to the desktop version of the page. Fix this.
-- OhMow, 2018-06-16

### ***-- "Like the snap shots"
Would be a lot easier for on the go support if it could either remember the user credentials or for Touch ID to be available. Is this something planned for future release?
-- SkysTheLimit5154, 2017-06-12

[View all GoToAssist reviews and detailed analytics on AppTail](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=reviews)



## GoToAssist Discovered Keywords
- itil 2011 glossary
- gotoassist
- service desk

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## GoToAssist Available In
- [United States](https://apptail.io/app/gotoassist-service-desk-poJh/united-states)
- [Australia](https://apptail.io/app/gotoassist-service-desk-poJh/australia)
- [United Kingdom](https://apptail.io/app/gotoassist-service-desk-poJh/united-kingdom)
- [Belarus](https://apptail.io/app/gotoassist-service-desk-poJh/belarus)
- [Canada](https://apptail.io/app/gotoassist-service-desk-poJh/canada)
- [Switzerland](https://apptail.io/app/gotoassist-service-desk-poJh/switzerland)
- [Chile](https://apptail.io/app/gotoassist-service-desk-poJh/chile)
- [Colombia](https://apptail.io/app/gotoassist-service-desk-poJh/colombia)
- [Denmark](https://apptail.io/app/gotoassist-service-desk-poJh/denmark)
- [Dominican Republic](https://apptail.io/app/gotoassist-service-desk-poJh/dominican-republic)
- [Spain](https://apptail.io/app/gotoassist-service-desk-poJh/spain)
- [France](https://apptail.io/app/gotoassist-service-desk-poJh/france)
- [Greece](https://apptail.io/app/gotoassist-service-desk-poJh/greece)
- [Hong Kong SAR China](https://apptail.io/app/gotoassist-service-desk-poJh/hong-kong)
- [Israel](https://apptail.io/app/gotoassist-service-desk-poJh/israel)
- [India](https://apptail.io/app/gotoassist-service-desk-poJh/india)
- [Iceland](https://apptail.io/app/gotoassist-service-desk-poJh/iceland)
- [Italy](https://apptail.io/app/gotoassist-service-desk-poJh/italy)
- [Kuwait](https://apptail.io/app/gotoassist-service-desk-poJh/kuwait)
- [Lithuania](https://apptail.io/app/gotoassist-service-desk-poJh/lithuania)
- [Luxembourg](https://apptail.io/app/gotoassist-service-desk-poJh/luxembourg)
- [North Macedonia](https://apptail.io/app/gotoassist-service-desk-poJh/north-macedonia)
- [Malta](https://apptail.io/app/gotoassist-service-desk-poJh/malta)
- [Mexico](https://apptail.io/app/gotoassist-service-desk-poJh/mexico)
- [Malaysia](https://apptail.io/app/gotoassist-service-desk-poJh/malaysia)
- [Nigeria](https://apptail.io/app/gotoassist-service-desk-poJh/nigeria)
- [Netherlands](https://apptail.io/app/gotoassist-service-desk-poJh/netherlands)
- [New Zealand](https://apptail.io/app/gotoassist-service-desk-poJh/new-zealand)
- [Panama](https://apptail.io/app/gotoassist-service-desk-poJh/panama)
- [Peru](https://apptail.io/app/gotoassist-service-desk-poJh/peru)
- [Philippines](https://apptail.io/app/gotoassist-service-desk-poJh/philippines)
- [Portugal](https://apptail.io/app/gotoassist-service-desk-poJh/portugal)
- [Romania](https://apptail.io/app/gotoassist-service-desk-poJh/romania)
- [Saudi Arabia](https://apptail.io/app/gotoassist-service-desk-poJh/saudi-arabia)
- [Sweden](https://apptail.io/app/gotoassist-service-desk-poJh/sweden)
- [Senegal](https://apptail.io/app/gotoassist-service-desk-poJh/senegal)
- [Tunisia](https://apptail.io/app/gotoassist-service-desk-poJh/tunisia)
- [Türkiye](https://apptail.io/app/gotoassist-service-desk-poJh/turkey)
- [Taiwan](https://apptail.io/app/gotoassist-service-desk-poJh/taiwan)
- [Ukraine](https://apptail.io/app/gotoassist-service-desk-poJh/ukraine)
- [Vietnam](https://apptail.io/app/gotoassist-service-desk-poJh/vietnam)
- [Armenia](https://apptail.io/app/gotoassist-service-desk-poJh/armenia)
- [South Africa](https://apptail.io/app/gotoassist-service-desk-poJh/south-africa)
- [Azerbaijan](https://apptail.io/app/gotoassist-service-desk-poJh/azerbaijan)
- [Belgium](https://apptail.io/app/gotoassist-service-desk-poJh/belgium)

---

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