HALEO – Virtual Sleep Clinic

Who updates this app? Now I can’t even log sleep. There is just a blank screen when I open the “sleep diary” tab.

J’ai adoré l’accompagnement avec une professionnelle. Très bien fait et je dors beaucoup mieux maintenant. Ce sont des acquis qui perdurent à vie et qui font une différence dans ma vie. De vrais experts ! Merci

Haleo totally saved my sleep. 10/10 would recommend.

Just wow. Been struggling with my sleep for years and HALEO got me back to amazing sleep in just 5 weeks!

I just want to warn people about this company. They promise a lot and are unable to deliver. I waited around 6 months for them to get direct billing, I was told they would have it done fairly quickly and I was told to journal about my sleep while I waited for the insurance approvals for direct billing. Therapist was assigned. They kept asking me to pay after the first month of me journalling, but I told them I wanted it to go through direct billing and was willing to wait. They would contact me every few weeks for the first few months, and tell me they were working on things, and each call the person would get details incorrect and ask me for my credit card. I kept telling them I was waiting, and that I didn’t want to undergo any therapy sessions until the insurance went through. Every time someone called me my confidence in the company dropped due to the mistakes that kept showing up in their information. I asked to speak with a manager and told them to call (I put the request in through the app, where I wouldn’t get notified that someone was messaging back…) and they would respond in the app and I would miss the window of me confirming it was okay for them to call. Finally we worked it out. I explained that I was worried that the company was extremely disorganized, or very new because the employees didn’t seem to all have access to the same information, and that communication between employees about clients info was not up to expectations. Finally the company explained what was going on and that they were attempting to get approval for bluecross direct billing (I GAVE them the correct bluecross number to contact, and gave them my personal identifying number). A month or so after that call I find out they are approved, but for the wrong province… which seems insane because I have them what they needed to have it work for my specific insurance. Long story short, this company makes promises they cannot fulfill, they are disorganized, and it is not really worth attempting unless you’re willing to outright pay for the sessions. I did not ever get to do any sessions with them, I have no idea if the sessions actually help they probably do as the people who are doing the therapy are Counsellor or social workers (NOT psychologists - at least in Manitoba). I wasted a lot of time trying to help this company get their company linked for direct billing, and I only received a call the week of 2022/04/18 stating that they were unsuccessful in get

The app is not user friendly. The interface is buggy, doesn’t allow for proper scrolling while reading the rather lengthy texts. It doesn’t allow you to copy any of the texts to be able to print them elsewhere. The tie-in with Zoom is painful as the audio and video permissions aren’t shared. The way the data is displayed is difficult to visualize over a longer period and it’s impossible to scroll back over a longer gap. Their back end system was entirely unavailable at one point without prior warning. That said, this review is about the app! The program is interesting and likely to produce results if you believe in it and stick stick with it! The therapist I work with is attentive and friendly. Customer support is also very friendly and responsive.

Je prend rendez-vous avec un ‘’spécialiste’’ du sommeil, disponible uniquement au Canada et États-Unis. Je ne veux pas Tirer de conclusions hâtives, mais son nom n’ai clairement pas d’Amérique, ce qui me fait penser à un centre d’appel ailleurs qu’au pays ce qui veut dire que le terme spécialiste en prend un coup. En second j’essaie de m’inscrire sur l’application mais à chaque fois que je confirme mon adresse courriel, on me dit que je peux retourner dans l’application mais rien ne se passe et lorsque j’essaie de me connecter, on me redemande de confirmer mon courriel, et ce malgré de nombreuses tentatives…. Mes nuits ne sont pas prêtes de changer en ajoutant cette nouvelle source de stress!!!!

Ayant tout essayé pour retrouver un bon sommeil je dois dire qu’HALEO a réussi l’impossible! Je le recommande fortement!

Belle application. Pensez-vous ajouter bientôt les données de l’Apple Watch? Merci! Après la nouvelle mise à jour, l’entré des heures du couché et du levé révèle de gros bugs.

Je faisais de l’insomnie depuis plus de 20 ans. J’étais donc un peu sceptique sur l’efficacité , ayant essayé plein de choses sans obtenir les résultats voulus. Avec ce programme, en quelques semaines, j’ai retrouvé un somme il profond et je m’endors en 5 minutes. J’ai encore souvent un réveil la nuit, mais celui-ci ne dure que 10-15 minutes, alors qu’auparavant, il s’allongeait sur des heures. Les résultats sont donc merveilleux pour moi. Il s’agit toutefois d’un programme exigeant dans les débuts mais qui vaut vraiment le coup !!!