---
title: "Hassantuk - Reviews, Revenue and Downloads in United Arab Emirates | Apple App Store"
description: "This app allows Hassantuk users to track system health by viewing status and performance of every Hassantuk device installed in your villa. Users will receive instant Hassantuk fire and maintenance in"
---

# Hassantuk — United Arab Emirates
> Ministry of Interior - MOI

![Hassantuk App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/d0/e5/da/d0e5da08-7d7e-02b1-e571-f7f8fc6385d0/AppIcon-0-0-1x_U007emarketing-0-7-0-0-85-220.png/434x0w.png)

**Developer:** [Emirates Telecommunications](https://apptail.io/developer/emirates-telecommunications-QLH) (United Arab Emirates)
**Category:** Lifestyle
**Rating:** 2.9/5 (147 ratings)
**Price:** Free
**Bundle ID:** ae.etisalat.moi
**Store:** Apple App Store
**Country:** United Arab Emirates
**Version:** 2.4 (released 2024-11-25)
**Original Release:** 2019-03-25
**Languages:** Arabic, English

**App Store Link:** [Download on Apple App Store](https://apps.apple.com/ae/app/app/id1449464122)
**AppTail Page:** [https://apptail.io/app/hassantuk-GLRc/united-arab-emirates](https://apptail.io/app/hassantuk-GLRc/united-arab-emirates)

## Hassantuk Description
This app allows Hassantuk users to track system health by viewing status and performance of every Hassantuk device installed in your villa. Users will receive instant Hassantuk fire and maintenance in-app & mobile notifications. User will also gain an access to Manage their account and contact details and gain access to Hassantuk help center. The app allows the user to initiate manual fire alarm request or call the emergency number to connect with civil defence representative.   

Hassantuk app wirelessly monitoring the heat and smoke detectors distributed across the villa for any fire alerts. Heat and smoke detected generate a local alarm and are also transmitted to the 24x7 Command Centre that initiates telephonic verification. Upon verification, fire alert is transmitted to the nearest Civil Defence along with the villa location and resident contact details for immediate action.

Hassantuk objective is to make UAE one of the safest countries in the world by implementing Enhanced Safety Monitoring Initiatives by connecting villas using M2M & IOT technologies for Monitoring, Detection of Fire Incidents at very early stages.

## Hassantuk Screenshots
- [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource116/v4/52/07/c8/5207c86d-a464-69db-e60c-06e4d2d4d2d9/9cc35acd-88cb-40cf-8e0a-daf41c9f633f_Apple_1_-_Hassantuk_Fire_Alarm_System_Status__U2013_2.png/1242x2688.png)
- [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource126/v4/43/c1/d7/43c1d7cf-ef9d-9219-f66b-7df5d2c02fa9/4d00b200-bb03-400c-8fdc-266703459054_Remote_Silencing.png/1242x2688.png)
- [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource116/v4/fa/43/db/fa43db3a-9ff2-2073-9c66-a01b88b422d2/afd33beb-7915-4895-ac81-08d13c63cd5c_Apple_2_-_Notifications_and_Alerts.png/1242x2688.png)
- [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource116/v4/3b/aa/4d/3baa4da8-73d2-f5da-8ea0-fda3c6362ab9/d484a94d-2477-48b7-b133-15027acd6635_Apple_3_-_Profile_and_Contacts_Management.png/1242x2688.png)
- [Screenshot 5](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource126/v4/62/88/d2/6288d247-6c6d-ad8d-3192-c6d75582b0ef/8993284d-9b47-4739-8bb2-e077faf2ee76_Apple_4_-_Manual_Alarm_Trigger.png/1242x2688.png)

## Hassantuk Rating Breakdown in United Arab Emirates
- 5 stars: 62 (42%)
- 4 stars: 2 (1%)
- 3 stars: 9 (6%)
- 2 stars: 10 (7%)
- 1 stars: 64 (44%)

## Hassantuk Reviews in United Arab Emirates

### *---- "Need urgent update"
App keep crashing and not working properly.
-- ahmed77777777, 2025-04-16

### **--- "J"
Customer service is pretty bad as they registered my name and email wrongly when they made the account and i have submitted more than 10 requests to correct the information but nothing happened and no one can do anything about it
No i get no emails from them at all
-- فلسطين عربيه واسلاميه للابد, 2025-03-12

### *---- "App not working"
Application not working (open and close immediately) , delete reinstall Can’t even log in 
Not safe for a safety app
-- Didierdxb, 2025-03-02

### *---- "App not working"
After 1 week the app says that there is unexpected error and I have no access anymore to my alarm
-- be8wofih, 2025-02-07

### **--- "Notifications are not updated"
When we receive and alarm it does not show up in the notifications. This is the core feature of the service. I had received a false alarm and I have no way to find out which sensor triggered the alarm. Please ensure that the data is clear to us as we paying for this service and this is critical service for our home.
-- dmso44, 2024-12-12

### *---- "Worst service"
The most frustrating experience ever false alarms causing mental anguish in the middle of the night with our family. Calls to support a waste of time. Attempts to leave complaint to a manager just go to a voicemail that is full and cannot accept any messages. I am so disappointed at the level of service it goes totally against all other good things and services here this is like something from the 1980s
-- Mozzer180, 2024-11-12

### *---- "App is not responding"
I cannot even open the App
-- Larisa001, 2024-11-02

### *---- "Total disaster"
False alarms all the time , fire wasting the time of the department, waking us up middle the night and traumatizing the kids
-- abodemous, 2024-10-26

### *---- "Bukhour mode"
Bukhour and remote silencing both don’t work
-- swij.7, 2024-09-19

### *---- "Application does not open"
App does not open. It has been loading at the start page since hours
-- Khalid Binsultan, 2024-09-10

### ***** "Great job"
One of the most important things in your home.
-- بن هيلان, 2024-08-27

### *---- "Hassantuk pulse villa’s Dubai south"
Full of technical problems 
Wrong alarms and improper communication and improper handling of customer affairs 
Full of technical glitches and impossible to resolve the issues from online solutions
-- alpererfun, 2024-08-05

### *---- "Bad customer service"
If there is less than star, I will give them.
I called customer service to cancel it. I said to them I didn’t have this service anymore in my new house, but they didn’t update the information. Please, don’t call me again
-- Faisalmedical, 2024-08-05

### **--- "App is not working"
Dears, the app is not working since many weeks now. Any update on when the app will be available?
-- Yousuf Ahli, 2024-05-22

### *---- "App not working"
App is not working , which is very risk on our society , Hasantak team need to fix it immediately
-- saqerm, 2024-05-17

### ***-- "Unresponsive"
I have called them 4 times since I moved into the villa 3 months ago so they can activate the service and each time they promise to send someone. I am still waiting 3 months down the road
-- Jinxed John, 2024-05-09

### *---- "Not working after the last update"
It’s not working since the last update, that’s more than 4 months now. 
Please test the app before releasing and read the reviews to have an idea about the major issues
-- dawood.q, 2024-04-18

### *---- "بدون جدوى ولا يمكنك فعل اي شيء مثل تحديث البيانات الشخصية والعنوان"
لا يمكنك فعل اي شيء مثل تحديث البيانات الشخصية والعنوان
-- fu** my a**, 2024-04-12

### ***-- "خاصية البخور"
خاصية البخور لا تعمل نرجو تفعيلها في التطبيق
-- Mouzaaak, 2024-03-29

### ***-- "يحتاج إلى تطوير"
وضع البخور لا يعمل
البرنامج يحتاج الى تطوير اكثر
-- علي راشد, 2024-03-14

[View all Hassantuk reviews and detailed analytics on AppTail](https://apptail.io/account/signup?utm_campaign=ai-crawl&utm_content=reviews)


## Hassantuk Store Rankings
| Chart | Country | Category | Rank |
|-------|---------|----------|------|
| Top Free | United Arab Emirates | Lifestyle | #491 |


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## Hassantuk Available In
- [United Arab Emirates](https://apptail.io/app/hassantuk-GLRc/united-arab-emirates)
- [United States](https://apptail.io/app/hassantuk-GLRc/united-states)
- [United Kingdom](https://apptail.io/app/hassantuk-GLRc/united-kingdom)
- [India](https://apptail.io/app/hassantuk-GLRc/india)
- [Germany](https://apptail.io/app/hassantuk-GLRc/germany)
- [Kuwait](https://apptail.io/app/hassantuk-GLRc/kuwait)
- [China](https://apptail.io/app/hassantuk-GLRc/china)
- [Australia](https://apptail.io/app/hassantuk-GLRc/australia)
- [Denmark](https://apptail.io/app/hassantuk-GLRc/denmark)
- [Dominican Republic](https://apptail.io/app/hassantuk-GLRc/dominican-republic)
- [Algeria](https://apptail.io/app/hassantuk-GLRc/algeria)
- [Ecuador](https://apptail.io/app/hassantuk-GLRc/ecuador)
- [Egypt](https://apptail.io/app/hassantuk-GLRc/egypt)
- [France](https://apptail.io/app/hassantuk-GLRc/france)
- [Belarus](https://apptail.io/app/hassantuk-GLRc/belarus)
- [Greece](https://apptail.io/app/hassantuk-GLRc/greece)
- [Indonesia](https://apptail.io/app/hassantuk-GLRc/indonesia)
- [Israel](https://apptail.io/app/hassantuk-GLRc/israel)
- [Brazil](https://apptail.io/app/hassantuk-GLRc/brazil)
- [Italy](https://apptail.io/app/hassantuk-GLRc/italy)
- [Japan](https://apptail.io/app/hassantuk-GLRc/japan)
- [South Africa](https://apptail.io/app/hassantuk-GLRc/south-africa)
- [Kazakhstan](https://apptail.io/app/hassantuk-GLRc/kazakhstan)
- [Lebanon](https://apptail.io/app/hassantuk-GLRc/lebanon)
- [Netherlands](https://apptail.io/app/hassantuk-GLRc/netherlands)
- [Philippines](https://apptail.io/app/hassantuk-GLRc/philippines)
- [Pakistan](https://apptail.io/app/hassantuk-GLRc/pakistan)
- [Poland](https://apptail.io/app/hassantuk-GLRc/poland)
- [Russia](https://apptail.io/app/hassantuk-GLRc/russia)
- [Saudi Arabia](https://apptail.io/app/hassantuk-GLRc/saudi-arabia)
- [Sweden](https://apptail.io/app/hassantuk-GLRc/sweden)
- [Slovenia](https://apptail.io/app/hassantuk-GLRc/slovenia)
- [Thailand](https://apptail.io/app/hassantuk-GLRc/thailand)
- [Türkiye](https://apptail.io/app/hassantuk-GLRc/turkey)
- [Canada](https://apptail.io/app/hassantuk-GLRc/canada)
- [Chile](https://apptail.io/app/hassantuk-GLRc/chile)

---

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