HCU Mobile

I’ve been “using” this app for a long time now and it’s been nothing but trouble. The fingerprint sign in has NEVER worked and neither has the “remember me” function. Every time I use the touch login, it locks me out of my account. I’ve never had to call a place so many times to have my account unlocked and even if you use the forgot password, put in your SSN and answer your questions correctly, nope gotta call. Soooo frustrating just to check my balance.

When I open the app it says there’s an error so I have to close it and reopen it. I am using the facial recognition sign in option

Next time you update or change the format maybe notify the customer when it’s going to happen?

Constantly changing the app, the latest version as of November 2022 has a few features that are in Porten. It’s simply don’t work for example, trying to get information on your HCU credit card will be a waste of time. It’s simply doesn’t work. They’ve moved quite a few options now under your user account where they used to be right on the front ribbon, so good luck finding a lot of stuff this is supposed to be an improvement. I see it as five steps back in my opinion.

App is pretty good when it works. It has a tendency to change its viewing setup ever so often and when it does I can’t get any information for weeks on end.

Did you remove the facial ID option for this app? It was so much better when you could log in with it but now it doesn’t even seem to be an option.

This app used to great. No longer.

I Check Log In But No Face ID Pump Up. Also, I Did Entering At Bank But Load 4 or 5 Times Until It Delete Then I Came Back HCU Update Download Then It’s Working. But Today Load Again. No Good. Please You Have To Fix Resolved Problem.

When the app works, it is easy to use. However this is rarely the case. It always seems to be not working for some oddball reason. Fix the app pls.

Seems like you have an issue with your app that several other customers have complained about. Since the last update the app will not load. Just get a spinning wheel. Very inconvenient during this pandemic where the credit union is working with reduced services. Let’s fix the issue so people can bank safely from home.