---
title: "Help Scout - Reviews, Revenue and Downloads in United States | Apple App Store"
description: "Help Scout's iOS app gives you powerful customer support software in your pocket so you can quickly assist customers from wherever you are. Keep your finger (literally) on the pulse of what's happenin"
---

# Help Scout — United States
> Support customers on the go

![Help Scout App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/4c/28/6b/4c286b97-13e1-aa1f-9140-1c1749a919f7/AppIcon-0-0-1x_U007epad-0-1-0-85-220.png/434x0w.png)

**Developer:** [Help Scout PBC](https://apptail.io/developer/help-scout-pbc-iLwe)
**Category:** Business
**Rating:** 4.1/5 (273 ratings)
**Price:** Free
**Bundle ID:** net.helpscout.mobile
**Store:** Apple App Store
**Country:** United States
**Version:** 2026.13 (released 2026-09-11)
**Original Release:** 2016-01-18
**Languages:** English

**App Store Link:** [Download on Apple App Store](https://apps.apple.com/us/app/app/id966327660)
**AppTail Page:** [https://apptail.io/app/help-scout-TLdb/united-states](https://apptail.io/app/help-scout-TLdb/united-states)

## Help Scout Description
Help Scout's iOS app gives you powerful customer support software in your pocket so you can quickly assist customers from wherever you are. Keep your finger (literally) on the pulse of what's happening with your customers, collaborate remotely, and put the life back into work-life balance — all without compromising your customers’ experience. Build stronger customer relationships through fast, personalized email support — simply log in and get to work!

With the Help Scout app, you’ll be able to:
• Navigate to any Help Scout mailbox with a tap
• Access all conversations and handle those assigned to you
• Reply to customers quickly with saved replies - you’ll look like a genius without even trying
• Apply tags to categorize conversations or trigger automations like magic
• Add notes to conversations to keep everyone in the loop, even in the remote-est location
• Change conversation status with a single swipe
• Keep conversations moving by assigning them to a team member or teams (Plus Plan only)
• Apply custom fields to keep reporting data pristine (Plus Plan only)

## Help Scout Screenshots
- [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/50/ef/b9/50efb99b-6af9-53a7-6e4c-ef0a0b6cd72c/2ead9ca2-fff5-4f48-a493-a34b06e826a9_ipad-inbox.png/2048x2732.png)
- [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/a9/64/07/a964076e-0be6-21e8-d8f0-02fbf4b7a5ab/5e8a67a0-6356-4006-8c75-05d6e79c581c_ipad-customer-profiles.png/2048x2732.png)

## Help Scout Rating Breakdown in United States
- 5 stars: 187 (68%)
- 4 stars: 16 (6%)
- 3 stars: 18 (7%)
- 2 stars: 17 (6%)
- 1 stars: 35 (13%)

## Help Scout Reviews in United States

### **--- "App needs work to be useful"
It’s very barebones, missing a lot of the features I need. Also is buggy and needs to be deleted and reinstalled periodically.
-- cohagenw, 2024-12-29

### *---- "Lacks depth and reliability"
The app is simply inadequate - it is buggy, doesn’t offer many features (including viewing or handling chat) and generally is not reliable.  A big disappointment and reason to select another tool.  They are fortunate the product is sticky because the cost of changing is very high.
-- Mendelj2, 2024-12-22

### ***** "Great app"
I manage a company that Does some product making and selling and we use HelpScout! What I don't like Is the fact We have to use the sight for setting management. Please put the features of the Settings manager and please put them in the app. Thank you
-- Braille note touch plus, 2024-12-10

### **--- "Home Screen is horrible"
The Home Screen with the inboxes needs to be better utilized. It’s really not useful and annoying. No Apple Watch app. No dark mode.
-- POLARISpro489, 2024-11-06

### *---- "Breaks constantly"
Edit 2: never mind, the malformed JSON bug is back again. This is getting ridiculous. I can’t even send messages.

Edit: previous issues fixed The app mostly works, but recent updates kept breaking login and reply functionality. Hopefully the app will be more stable in the future.
-- EvenThisNicknameIsTaken314, 2024-10-05

### ***** "Love the mobile app!"
I use Help Scout daily to run my business. It is so convenient to have the mobile version, as I’m always in and out of the office. I love assigning notes to co-workers, etc and not having to be on my laptop.
-- AnastasiaF1982, 2024-10-03

### *---- "Completely broken app won’t allow login"
Get on top of this Help Scout. This is pretty insane that I can’t login.
-- Dryfus374, 2024-10-02

### ***-- "Cannot see drafts"
Just updated to the latest version. Cannot see Drafts. App is also very slow.
-- ec1060, 2024-04-26

### ****- "App vs Desktop"
Overall, the helpscout app is really useful. It’s great for on the go replying to customers and helping your support team navigate the waters of customer service. It’s light and gets the job done. Does it lack features compared to desktop, yes. So I wouldn’t rely on this as your main way to support your customers. 

It’s common for there to be a disparity between apps and desktop sites, that’s not a deal breaker for me.

One feature that I think would be really helpful is chat notifications on the app. Even if you couldn’t respond to chats on the app (although that would be really nice) a simple notification would be very helpful.

Internally, our team is often moving around a warehouse. So, if there was a way to have them get pinged when a new chat came in, they could then go back to their workstation and help the waiting customer.
-- iShane-1G, 2024-04-26

### ***** "App is great"
It’s wonderful to be able to respond Mobil questions using the Help Scout app. I’m not sure what these people are talking about. Works great for me and my business.
-- mommy69ontop, 2024-04-26

[View all Help Scout reviews and detailed analytics on AppTail](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=reviews)



## Help Scout Discovered Keywords
- help scout

## Apps Similar to Help Scout
- [Intercom Conversations](https://apptail.io/app/intercom-conversations-mje/united-states)
- [Zendesk Support](https://apptail.io/app/zendesk-support-OjH/united-states)
- [Aircall](https://apptail.io/app/aircall-XWM/united-states)
- [ActiveCampaign](https://apptail.io/app/activecampaign-YWM/united-states)
- [JustCall - Cloud Phone System](https://apptail.io/app/justcall-cloud-phone-system-aXM/united-states)
- [Zendesk Chat](https://apptail.io/app/zendesk-chat-RXM/united-states)
- [Gorgias Helpdesk](https://apptail.io/app/gorgias-helpdesk-UbN/united-states)
- [FrontApp](https://apptail.io/app/frontapp-qqW/united-states)
- [Heymarket Texting for Teams](https://apptail.io/app/heymarket-texting-for-teams-fHdb/united-states)
- [Freshdesk](https://apptail.io/app/freshdesk-OUdb/united-states)

## Help Scout Available In
- [United States](https://apptail.io/app/help-scout-TLdb/united-states)
- [United Kingdom](https://apptail.io/app/help-scout-TLdb/united-kingdom)
- [Canada](https://apptail.io/app/help-scout-TLdb/canada)
- [Australia](https://apptail.io/app/help-scout-TLdb/australia)
- [Switzerland](https://apptail.io/app/help-scout-TLdb/switzerland)
- [Netherlands](https://apptail.io/app/help-scout-TLdb/netherlands)
- [Philippines](https://apptail.io/app/help-scout-TLdb/philippines)
- [New Zealand](https://apptail.io/app/help-scout-TLdb/new-zealand)
- [Mexico](https://apptail.io/app/help-scout-TLdb/mexico)
- [Sweden](https://apptail.io/app/help-scout-TLdb/sweden)
- [Germany](https://apptail.io/app/help-scout-TLdb/germany)
- [Spain](https://apptail.io/app/help-scout-TLdb/spain)
- [France](https://apptail.io/app/help-scout-TLdb/france)
- [India](https://apptail.io/app/help-scout-TLdb/india)
- [South Africa](https://apptail.io/app/help-scout-TLdb/south-africa)
- [Ukraine](https://apptail.io/app/help-scout-TLdb/ukraine)
- [Italy](https://apptail.io/app/help-scout-TLdb/italy)
- [Czechia](https://apptail.io/app/help-scout-TLdb/czechia)
- [Norway](https://apptail.io/app/help-scout-TLdb/norway)
- [Russia](https://apptail.io/app/help-scout-TLdb/russia)
- [Slovakia](https://apptail.io/app/help-scout-TLdb/slovakia)
- [Dominican Republic](https://apptail.io/app/help-scout-TLdb/dominican-republic)
- [Nigeria](https://apptail.io/app/help-scout-TLdb/nigeria)
- [Romania](https://apptail.io/app/help-scout-TLdb/romania)
- [Argentina](https://apptail.io/app/help-scout-TLdb/argentina)
- [Bermuda](https://apptail.io/app/help-scout-TLdb/bermuda)
- [Poland](https://apptail.io/app/help-scout-TLdb/poland)
- [Thailand](https://apptail.io/app/help-scout-TLdb/thailand)
- [Saudi Arabia](https://apptail.io/app/help-scout-TLdb/saudi-arabia)
- [Belarus](https://apptail.io/app/help-scout-TLdb/belarus)
- [Belgium](https://apptail.io/app/help-scout-TLdb/belgium)
- [Denmark](https://apptail.io/app/help-scout-TLdb/denmark)
- [Brazil](https://apptail.io/app/help-scout-TLdb/brazil)
- [Austria](https://apptail.io/app/help-scout-TLdb/austria)
- [China](https://apptail.io/app/help-scout-TLdb/china)
- [Colombia](https://apptail.io/app/help-scout-TLdb/colombia)
- [Estonia](https://apptail.io/app/help-scout-TLdb/estonia)
- [Egypt](https://apptail.io/app/help-scout-TLdb/egypt)
- [Finland](https://apptail.io/app/help-scout-TLdb/finland)
- [Greece](https://apptail.io/app/help-scout-TLdb/greece)
- [Ireland](https://apptail.io/app/help-scout-TLdb/ireland)
- [Jamaica](https://apptail.io/app/help-scout-TLdb/jamaica)
- [Japan](https://apptail.io/app/help-scout-TLdb/japan)
- [Lebanon](https://apptail.io/app/help-scout-TLdb/lebanon)
- [Panama](https://apptail.io/app/help-scout-TLdb/panama)
- [Portugal](https://apptail.io/app/help-scout-TLdb/portugal)
- [Vietnam](https://apptail.io/app/help-scout-TLdb/vietnam)
- [Madagascar](https://apptail.io/app/help-scout-TLdb/madagascar)
- [South Korea](https://apptail.io/app/help-scout-TLdb/south-korea)
- [Malaysia](https://apptail.io/app/help-scout-TLdb/malaysia)
- [Iceland](https://apptail.io/app/help-scout-TLdb/iceland)
- [Israel](https://apptail.io/app/help-scout-TLdb/israel)
- [Indonesia](https://apptail.io/app/help-scout-TLdb/indonesia)
- [Hungary](https://apptail.io/app/help-scout-TLdb/hungary)
- [Uzbekistan](https://apptail.io/app/help-scout-TLdb/uzbekistan)
- [Peru](https://apptail.io/app/help-scout-TLdb/peru)
- [Croatia](https://apptail.io/app/help-scout-TLdb/croatia)
- [Pakistan](https://apptail.io/app/help-scout-TLdb/pakistan)
- [Hong Kong SAR China](https://apptail.io/app/help-scout-TLdb/hong-kong)
- [Azerbaijan](https://apptail.io/app/help-scout-TLdb/azerbaijan)
- [Paraguay](https://apptail.io/app/help-scout-TLdb/paraguay)
- [Ecuador](https://apptail.io/app/help-scout-TLdb/ecuador)
- [Algeria](https://apptail.io/app/help-scout-TLdb/algeria)
- [Cyprus](https://apptail.io/app/help-scout-TLdb/cyprus)
- [Chile](https://apptail.io/app/help-scout-TLdb/chile)
- [Singapore](https://apptail.io/app/help-scout-TLdb/singapore)
- [Slovenia](https://apptail.io/app/help-scout-TLdb/slovenia)
- [Belize](https://apptail.io/app/help-scout-TLdb/belize)
- [Suriname](https://apptail.io/app/help-scout-TLdb/suriname)
- [United Arab Emirates](https://apptail.io/app/help-scout-TLdb/united-arab-emirates)
- [Türkiye](https://apptail.io/app/help-scout-TLdb/turkey)
- [Taiwan](https://apptail.io/app/help-scout-TLdb/taiwan)
- [Bulgaria](https://apptail.io/app/help-scout-TLdb/bulgaria)
- [Kuwait](https://apptail.io/app/help-scout-TLdb/kuwait)
- [Kazakhstan](https://apptail.io/app/help-scout-TLdb/kazakhstan)
- [Barbados](https://apptail.io/app/help-scout-TLdb/barbados)
- [Sri Lanka](https://apptail.io/app/help-scout-TLdb/sri-lanka)

---

## About AppTail

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