--- title: "HelpDesk Viewer - Reviews, Revenue and Downloads in United States | Apple App Store" description: "Connect to the customer’s mobile devices or computers and resolve technical issues anywhere, anytime using HelpDesk by RemotePC. Features Connect to customers device from your iOS device. Chat with " --- # HelpDesk Viewer — United States ![HelpDesk Viewer App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/10/09/a6/1009a692-9f88-5a86-ee95-c89654f3f98b/AppIcon-0-0-1x_U007emarketing-0-8-0-85-220.png/400x400bb.png) **Developer:** [IDrive](https://apptail.io/developer/idrive-Bgp) (United States) **Category:** Productivity **Rating:** 3.6/5 (5 ratings) **Price:** Free **Bundle ID:** com.idrive.RPCHelpDesk **Store:** Apple App Store **Country:** United States **Version:** 1.4.0 (released 2026-09-09) **Original Release:** 2022-11-09 **App Store Link:** [Download on Apple App Store](https://apps.apple.com/us/app/app/id1525998491) **AppTail Page:** [https://apptail.io/app/helpdesk-viewer-TZyh/united-states](https://apptail.io/app/helpdesk-viewer-TZyh/united-states) ## HelpDesk Viewer Description Connect to the customer’s mobile devices or computers and resolve technical issues anywhere, anytime using HelpDesk by RemotePC. Features Connect to customers device from your iOS device. Chat with customers via text during the session for better understanding of the issues. Manage customer queries, access logs, etc., all in one place for efficient client requirement management. Transfer files from your mobile device to remote computers and vice versa. ## HelpDesk Viewer Screenshots - [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource112/v4/31/26/80/312680e0-0b24-66e8-0a64-822aab6c4919/66df9d41-f515-47da-a723-11fc7f5877c5_screen1.png/1242x2688.png) - [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource122/v4/18/bc/52/18bc5244-582c-c7bf-2371-90a5d7df1561/3495f957-2d4e-4924-92c5-f4374f25612e_screen2.png/1242x2688.png) - [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource112/v4/22/89/2e/22892e18-1911-4052-41bd-42fba548fe5e/2294f228-eff6-4231-9329-d313dfb8ca01_screen3.png/1242x2688.png) - [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource122/v4/5f/2b/55/5f2b556e-4fe3-04c6-579d-9026ef27d3c8/cbcccb7d-3292-464e-817a-6e762d9df028_screen4.png/1242x2688.png) - [Screenshot 5](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource112/v4/29/e3/8c/29e38cfa-c411-f524-9bdf-3627591d4079/95fde3c4-3b4b-41b3-9521-1742c3e869a2_screen5.png/1242x2688.png) - [Screenshot 6](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource112/v4/01/f9/f1/01f9f10d-b53e-8f96-4caa-649cd5802acc/ded901fc-73bb-4c85-956d-05c5bb357318_screen6.png/1242x2688.png) - [Screenshot 7](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource112/v4/00/82/ba/0082ba49-a68b-7d26-314f-0318712dfa4c/fb46f820-a830-4e6d-a651-be13068e83bf_screen7.png/1242x2688.png) ## HelpDesk Viewer Rating Breakdown in United States - 5 stars: 3 (60%) - 4 stars: 0 (0%) - 3 stars: 0 (0%) - 2 stars: 1 (20%) - 1 stars: 1 (20%) ## HelpDesk Viewer Reviews in United States ### ***** "Excellent Experience" App is easy to use and works smoothly. Connecting to remote devices is quick, and the app provides a stable and reliable experience. The interface is simple, making it easy to assist users from anywhere. Overall, it's a great app for remote support. -- JS Philip, 2026-06-29 ### ***** "Reliable Remote Support Solution" I’ve had a positive experience using HelpDesk Viewer for remote support sessions. The app is easy to navigate, and connecting to devices is quick and reliable. Screen viewing, chat, and file-sharing features work smoothly, making it easier to assist users and resolve issues efficiently. The interface is clean and straightforward, even for first-time users. Overall, it’s a dependable tool for remote technical support and customer assistance. -- Nikki’s Nest, 2026-06-16 ### ***** "Saves time. Awesome app" This app saves lot of time for me as a tech and also easy accessible to the client host devices to solve the technical problems… -- Nick john554, 2026-06-03 ### *---- "FAKE FAKE FAKE" Scam do not download this -- SprattieJ, 2024-10-01 ### **--- "Frustrating First Experience" When using the app for the first time, my use case was to schedule my first session. I couldn’t actually do so, as the time zone would not change to what I would select from the dropdown. I then tested the rest of the fields and found the interaction with the hour and minute for start time was very cumbersome. When you were scrolling for the right hour and minutes, if you were not fast enough it would auto select where it stops at. You would constantly have to retap either the hour field or the minute field to keep scrolling to what you wanted. Because of this issue, I just didn’t bother and stopped using the app for now. Since scheduling from the website on Safari is also not successful (can’t see the action button to complete scheduling from mobile), I am forced to only do it from PC/Laptop. -- oBull, 2024-01-26 [View all HelpDesk Viewer reviews and detailed analytics on AppTail](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=reviews) ## HelpDesk Viewer In-App Purchases | Item | Price | |------|-------| | 1 Technician plan at $9.99 | $9.99 | | 1 Technician plan at $99.99 | $99.99 | ## Apps Similar to HelpDesk Viewer - [Duet Air - Remote Desktop](https://apptail.io/app/duet-air-remote-desktop-yAw/united-states) - [BeyondTrust Rep Console](https://apptail.io/app/beyondtrust-rep-console-JDI/united-states) - [NoMachine](https://apptail.io/app/nomachine-RyV/united-states) - [Zoiper Premium voip soft phone](https://apptail.io/app/zoiper-premium-voip-soft-phone-VDcb/united-states) - [Remote Utilities](https://apptail.io/app/remote-utilities-qveb/united-states) - [Supremo Remote Desktop](https://apptail.io/app/supremo-remote-desktop-sveb/united-states) - [NetSupport Manager Control](https://apptail.io/app/netsupport-manager-control-wEGb/united-states) - [Iperius Remote Desktop](https://apptail.io/app/iperius-remote-desktop-xaZc/united-states) - [Duplica - iOs Share Screen](https://apptail.io/app/duplica-ios-share-screen-aMuh/united-states) - [Avica Remote Desktop](https://apptail.io/app/avica-remote-desktop-Rmvo/united-states) ## HelpDesk Viewer Available In - [United States](https://apptail.io/app/helpdesk-viewer-TZyh/united-states) - [Greece](https://apptail.io/app/helpdesk-viewer-TZyh/greece) - [Germany](https://apptail.io/app/helpdesk-viewer-TZyh/germany) - [Azerbaijan](https://apptail.io/app/helpdesk-viewer-TZyh/azerbaijan) - [Bahrain](https://apptail.io/app/helpdesk-viewer-TZyh/bahrain) - [Brazil](https://apptail.io/app/helpdesk-viewer-TZyh/brazil) - [Belarus](https://apptail.io/app/helpdesk-viewer-TZyh/belarus) - [Canada](https://apptail.io/app/helpdesk-viewer-TZyh/canada) - [Chile](https://apptail.io/app/helpdesk-viewer-TZyh/chile) - [China](https://apptail.io/app/helpdesk-viewer-TZyh/china) - [Colombia](https://apptail.io/app/helpdesk-viewer-TZyh/colombia) - [Czechia](https://apptail.io/app/helpdesk-viewer-TZyh/czechia) - [Dominican Republic](https://apptail.io/app/helpdesk-viewer-TZyh/dominican-republic) - [Estonia](https://apptail.io/app/helpdesk-viewer-TZyh/estonia) - [Spain](https://apptail.io/app/helpdesk-viewer-TZyh/spain) - [Finland](https://apptail.io/app/helpdesk-viewer-TZyh/finland) - [France](https://apptail.io/app/helpdesk-viewer-TZyh/france) - [United Kingdom](https://apptail.io/app/helpdesk-viewer-TZyh/united-kingdom) - [Hong Kong SAR China](https://apptail.io/app/helpdesk-viewer-TZyh/hong-kong) - [Hungary](https://apptail.io/app/helpdesk-viewer-TZyh/hungary) - [Indonesia](https://apptail.io/app/helpdesk-viewer-TZyh/indonesia) - [Ireland](https://apptail.io/app/helpdesk-viewer-TZyh/ireland) - [Israel](https://apptail.io/app/helpdesk-viewer-TZyh/israel) - [Iceland](https://apptail.io/app/helpdesk-viewer-TZyh/iceland) - [Italy](https://apptail.io/app/helpdesk-viewer-TZyh/italy) - [Japan](https://apptail.io/app/helpdesk-viewer-TZyh/japan) - [Kazakhstan](https://apptail.io/app/helpdesk-viewer-TZyh/kazakhstan) - [Sri Lanka](https://apptail.io/app/helpdesk-viewer-TZyh/sri-lanka) - [Lithuania](https://apptail.io/app/helpdesk-viewer-TZyh/lithuania) - [Luxembourg](https://apptail.io/app/helpdesk-viewer-TZyh/luxembourg) - [Madagascar](https://apptail.io/app/helpdesk-viewer-TZyh/madagascar) - [North Macedonia](https://apptail.io/app/helpdesk-viewer-TZyh/north-macedonia) - [Malaysia](https://apptail.io/app/helpdesk-viewer-TZyh/malaysia) - [Nigeria](https://apptail.io/app/helpdesk-viewer-TZyh/nigeria) - [Nepal](https://apptail.io/app/helpdesk-viewer-TZyh/nepal) - [New Zealand](https://apptail.io/app/helpdesk-viewer-TZyh/new-zealand) - [Philippines](https://apptail.io/app/helpdesk-viewer-TZyh/philippines) - [Pakistan](https://apptail.io/app/helpdesk-viewer-TZyh/pakistan) - [Poland](https://apptail.io/app/helpdesk-viewer-TZyh/poland) - [Romania](https://apptail.io/app/helpdesk-viewer-TZyh/romania) - [Russia](https://apptail.io/app/helpdesk-viewer-TZyh/russia) - [Slovenia](https://apptail.io/app/helpdesk-viewer-TZyh/slovenia) - [Slovakia](https://apptail.io/app/helpdesk-viewer-TZyh/slovakia) - [Thailand](https://apptail.io/app/helpdesk-viewer-TZyh/thailand) - [Türkiye](https://apptail.io/app/helpdesk-viewer-TZyh/turkey) - [Taiwan](https://apptail.io/app/helpdesk-viewer-TZyh/taiwan) - [Ukraine](https://apptail.io/app/helpdesk-viewer-TZyh/ukraine) - [Vietnam](https://apptail.io/app/helpdesk-viewer-TZyh/vietnam) - [Argentina](https://apptail.io/app/helpdesk-viewer-TZyh/argentina) - [South Africa](https://apptail.io/app/helpdesk-viewer-TZyh/south-africa) - [Austria](https://apptail.io/app/helpdesk-viewer-TZyh/austria) - [Australia](https://apptail.io/app/helpdesk-viewer-TZyh/australia) --- ## About AppTail [AppTail](https://apptail.io) is a mobile app intelligence platform providing app analytics, ASO (App Store Optimization) tools, keyword tracking, competitor analysis, revenue estimates, and review monitoring for iOS App Store apps. Track your app's performance, discover ranking keywords, monitor competitors, and analyze market trends. - [Search Apps](https://apptail.io) - [Top Charts](https://apptail.io/top-iphone-apps) - [Sign Up for Full Access](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=footer) *Data provided by [AppTail](https://apptail.io) - Mobile App Intelligence Platform*