---
title: "HelpSpot - Reviews, Revenue and Downloads in United States | Apple App Store"
description: "Take the power of HelpSpot with you. Access all your filters, reply to customers, and use popular responses for instant replies. Own your help desk.  With HelpSpot for iOS you can:  * Respond to reque"
---

# HelpSpot — United States

![HelpSpot App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/12/9d/66/129d66ea-1c7d-8fb3-6fe3-b5148f02e4a3/AppIcon-0-0-1x_U007emarketing-0-11-0-85-220.png/434x0w.png)

**Developer:** [UserScape](https://apptail.io/developer/userscape-pHIf)
**Category:** Business
**Rating:** 3.0/5 (4 ratings)
**Price:** Free
**Bundle ID:** com.userscape.helpspot
**Store:** Apple App Store
**Country:** United States
**Version:** 1.4.2 (released 2026-05-07)
**Original Release:** 2015-05-05
**Languages:** English

**App Store Link:** [Download on Apple App Store](https://apps.apple.com/us/app/app/id964508474)
**AppTail Page:** [https://apptail.io/app/helpspot-ZaUc/united-states](https://apptail.io/app/helpspot-ZaUc/united-states)

## HelpSpot Description
Take the power of HelpSpot with you. Access all your filters, reply to customers, and use popular responses for instant replies. Own your help desk.

With HelpSpot for iOS you can:

* Respond to requests
* Add private notes to requests
* Access all your filters
* Access your most popular response
* Full searching
* Full request history access
* Customer history
* Works on self hosted and hosted installations
* Universal app for iPhone and iPad

## HelpSpot Screenshots
- [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/a4/33/e5/a433e59c-d04b-2b6b-b4f8-2763acb63bc3/mzl.oeyghujd.png/2048x1536.png)
- [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/53/a8/ad/53a8ad54-a3f4-8cc7-9372-55dc12ce2d64/mzl.okpsiwha.png/2048x1536.png)
- [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/ce/87/f9/ce87f9b8-1438-287b-dcf8-6e0b1a67a0db/mzl.jluwnvvn.png/2048x1536.png)

## HelpSpot Rating Breakdown in United States
- 5 stars: 1 (25%)
- 4 stars: 0 (0%)
- 3 stars: 2 (50%)
- 2 stars: 0 (0%)
- 1 stars: 1 (25%)

## HelpSpot Reviews in United States

### ***-- "Has some serious potential"
Their software is pretty solid, and the browser based UI is clean. Works like a charm, but the mobile app is less than usable most times. The UI is really cool, when it works. Sadly a majority of the time we get the error “cannot retrieve the specified request”. This error is 50/50, when the error does not pop up the tickets load and it is awesome! Fingers crossed and hoping some updates come to fix that error.
-- tcl-eastcst2020, 2022-07-08

### *---- "Needs a lot of work!"
This app needs so much work. It’s buggy and very limited on the functionality.
-- Detay321, 2019-08-15

### ****- "Update please?"
Needs a bit more polish, a bit neglected after 1+ years, please update. Great product! Best Helpdesk software I've used.
-- thecolorchanges, 2017-07-21

### ***-- "Nice, albeit somewhat neglected mobile interface"
I love HelpSpot and use it for managing customer service and sales for my small business. It helps us coordinate activity, track customer interactions and automate basic tasks. I was very excited when they introduced the mobile app with version 4, as it makes it easier to answer requests on the go (and the web interface is not that mobile friendly). Unfortunately, the app has not received the same level of polish. There are bugs in text formatting, it crashes occasionally and the interface can unresponsive. I would really value the app if it kept receiving polish and improvements.
-- nathanntg, 2017-01-23

### **--- "Slow"
App is really slow. My Queue shows all open tickets, not what's actually in My Queue.
-- CarterGuy, 2015-08-24

[View all HelpSpot reviews and detailed analytics on AppTail](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=reviews)




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## HelpSpot Available In
- [United States](https://apptail.io/app/helpspot-ZaUc/united-states)
- [Canada](https://apptail.io/app/helpspot-ZaUc/canada)
- [Germany](https://apptail.io/app/helpspot-ZaUc/germany)
- [Spain](https://apptail.io/app/helpspot-ZaUc/spain)
- [Australia](https://apptail.io/app/helpspot-ZaUc/australia)
- [Ireland](https://apptail.io/app/helpspot-ZaUc/ireland)
- [New Zealand](https://apptail.io/app/helpspot-ZaUc/new-zealand)
- [Finland](https://apptail.io/app/helpspot-ZaUc/finland)
- [China](https://apptail.io/app/helpspot-ZaUc/china)
- [United Kingdom](https://apptail.io/app/helpspot-ZaUc/united-kingdom)

---

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