HHOLOVE

如題⋯希望可以趕快解決不然根本看不到家中寵物的狀況

為何會自動訂閱？可以告訴我如何取消嗎？謝謝🙏

根本連不上

1/21收到1/19訂購的小O管家,搞個連線搞了三個小時都設備搜尋不到，看youtube介紹影片剛開機雲台都會旋轉語音準備好連接設備，我的這台開機只語音說歡迎後，表情燈就熄滅，重置也都不會有動作，之後只好反應廠商，廠商一直都要我看設備有沒有更新到最新以及設備ID..都沒辦法連到設備怎麼看，這是你們開發的app難道不知道嗎？我也截圖我app首頁給你們看，就沒有辦法搜尋到設備更何況要看設備的資訊，搞了半天沒有一個結論，回覆又慢，問能不能換貨，要等7-14天，我直接退貨買別家的，很喜歡你們設備的功能，所以只能再買一台，很好，第二台來了設備找得到了，雲台會轉動跟語音等待連接，但是連線時也是搞了我一個小時多才成功，我家裡有三個WIfi,兩個5G一個2.4G,數據機都在旁邊了，連線一直逾時到底是多爛？設備逾時後要重新連結設備都會搜尋不到，要機器重新開機才能搜到，真的爛到一個爛，連了不下20次才成功，進去系統又很容易斷線，後來更新到最新版才正常一點，你們是否要把全部的還未賣出得貨收回由公司更新到沒問題版本再出來賣啊？不然有客戶買又是這樣的體驗真的非常糟糕…第二台搞了很久還好成功，不然我還真的想要再退貨就真的永遠拉黑你們公司的產品了…

看更版紀錄就知道品質堪憂，每週都在bug fix真的是笑死

爛死了

根本連不上 動不動就斷網

App和機器連不上 客服速度很慢

I use to get notifications for every turn my machine made. I hated all of them but did like the notification when the little box stuck that I would know. Now I get no notifications. It can get stuck upside down and I wouldn’t know. I don’t like that as with three cats if its broken and I am at work it could be like that all day. Please fix it!

Do NOT buy this cat feeder. I researched quite a few cat feeders and finally settled on this one. Although I have Amazon Prime, it took a WEEK to receive it - just two days before I’m supposed to go out of town. Well . . . despite numerous attempts (15 attempts!!!!) to pair it to my network and my phone, it would NOT do so. I read the instructions MULTIPLE TIMES, followed all of the error messages that appeared EACH TIME the device failed to pair, FOLLOWED the e-mails that the company automatically sends each time when the device fails to pair, and tried to contact their bogus 24-hour “customer support” - including their DISCONNECTED phone number without success. I even called Amazon that now provides tech support and we went through ALL of the same attempts - AGAIN with NO SUCCESS. So, I now have to return it (again, I’m VERY BUSY for the next two days before I go out-of-town) and have to figure out what I’m going to do! Run, don’t walk, from this SCAM!