--- title: "HNL 311 - Reviews, Revenue and Downloads in United States | Apple App Store" description: "HNL 311 App is the official mobile application for the City and County of Honolulu. It allows residents to easily report non-emergency issues, such as potholes, graffiti, and streetlight outages, dire" --- # HNL 311 — United States ![HNL 311 App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/40/23/0f/40230f49-91e3-a30e-ffb2-c5873ba51e86/AppIcon-0-0-1x_U007emarketing-0-11-0-85-220.png/400x400bb.png) **Developer:** [Unknown](https://apptail.io/developer/unknown-gwFQfb) **Category:** Utilities **Rating:** 3.1/5 (16 ratings) **Price:** Free **Bundle ID:** info.hnl.web5.hnl311 **Store:** Apple App Store **Country:** United States **Version:** 1.1.1 (released 2026-03-27) **Original Release:** 2025-11-26 **App Store Link:** [Download on Apple App Store](https://apps.apple.com/us/app/app/id6739644317) **AppTail Page:** [https://apptail.io/app/hnl-311-WVDx/united-states](https://apptail.io/app/hnl-311-WVDx/united-states) ## HNL 311 Description HNL 311 App is the official mobile application for the City and County of Honolulu. It allows residents to easily report non-emergency issues, such as potholes, graffiti, and streetlight outages, directly to the responsible agencies. Track your requests, receive real-time updates, and stay engaged with your community. ## HNL 311 Screenshots - [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/6f/6e/4b/6f6e4bb4-30b1-1900-9505-6eaa612c855e/IMG_2223.jpeg/1290x2796.png) - [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/57/10/3f/57103f95-c2da-3972-6f54-3f6e2933a954/IMG_2217.jpeg/1290x2796.png) - [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/71/38/fa/7138fab4-d4a9-a93f-b536-f62993e30e08/IMG_2222.jpeg/1290x2796.png) - [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/40/a4/6b/40a46bf9-5b0c-49bb-cb6d-272302c65173/IMG_2218.jpeg/1290x2796.png) - [Screenshot 5](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/37/85/9b/37859bef-b047-8241-25e7-498883c01d8b/IMG_2220.jpeg/1290x2796.png) - [Screenshot 6](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/7d/2e/b8/7d2eb88c-7e6c-a723-9184-5ae3ac80f7c6/IMG_2219.jpeg/1290x2796.png) - [Screenshot 7](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/31/2d/41/312d417c-f8b4-0b50-0614-76ad3a5eeec7/IMG_2225.jpeg/1290x2796.png) ## HNL 311 Rating Breakdown in United States - 5 stars: 7 (44%) - 4 stars: 1 (6%) - 3 stars: 1 (6%) - 2 stars: 0 (0%) - 1 stars: 7 (44%) ## HNL 311 Reviews in United States ### *---- "Doesn’t work" If you try to report an abandoned vehicle it just tells you to go to a different website. So the app you searched for on Google tells you to use Google instead. -- J19Pmm, 2026-08-31 ### *---- "Would be great if it worked" App login doesn’t work, forwards me to the browser which does allow me to login. My request is marked as green “received” but doesn’t show on the All Requests map or list. What good is this if no one is responding to requests? -- Aclbp04, 2026-01-03 ### ****- "Original Honolulu 311 app was terrible but worked. REVISION." Once the map loads, the map is much more responsive than the previous version. I also like seeing other people’s posts. ——- This replacement app has a few issues. First my original account did not work - had to create a new account. There needs to be a way to bypass the map pin. The map will not load on cellular. -- Ttsdunlap, 2025-12-19 ### ***** "Better than the last app and easier to use" This new app is more user friendly and definitely an upgrade from the last version. Registration and submitting a request were quite easy and straightforward. I submitted a request within minutes! My husband and I will be using this app more. -- Shawna808, 2025-12-10 ### ***** "Works great!" Very simple for reporting issues like potholes and broken community amenities. I hope this results in faster resolutions -- Starn417, 2025-12-09 ### *---- "Worst than Honolulu 311 app" App became worst from original one. Hard to register an account. Hawai’i need to step up with things. We are always a step behind everyone. -- Mrdrdaddy, 2025-12-05 ### *---- "Not much to the app" There’s a bunch of links but I could just search for those. Other than that, it isn’t very helpful. A search tool would help navigate -- DmTvet, 2025-12-05 ### *---- "Garbage" This app was promoted on local news channels, but the app stinks. It’s difficult to register, and there is no instructions on how to report or what services can be used or how to use. Had low expectations and not even those were met by this “app” -- I62, 2025-12-02 [View all HNL 311 reviews and detailed analytics on AppTail](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=reviews) --- ## About AppTail [AppTail](https://apptail.io) is a mobile app intelligence platform providing app analytics, ASO (App Store Optimization) tools, keyword tracking, competitor analysis, revenue estimates, and review monitoring for iOS App Store apps. Track your app's performance, discover ranking keywords, monitor competitors, and analyze market trends. - [Search Apps](https://apptail.io) - [Top Charts](https://apptail.io/top-iphone-apps) - [Sign Up for Full Access](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=footer) *Data provided by [AppTail](https://apptail.io) - Mobile App Intelligence Platform*