HomeTown Fan

Don’t bother calling hoping to talk to an “agent”, you’ll never get through. Most likely you’ll just get disconnected… over and over again. Opening up a “Support Case” ticket? Hope you’re not expecting a call or email back. I’m convinced the “Case Number” is just a randomly generated number and doesn’t mean anything at all. My new life’s mission is to get hired as my local school’s athletic director so we can go back to using GoFan, since that app actually worked.

Purchased the student season pass and I’m not having a QR code populate in order for my child to attend the game. Try to contact customer support and put in a ticket request. Have yet to get a call back or an email. Very frustrating and time-consuming.

First off, ticket spicket was a great app. Since switching over to hometown, my information will not save. When i try to sign in under my email, and then add my number, i get an error stating that number is already used. If i try to sign in under my number and add my email, it says my email is already used. Neither way of signing in brings up my personal info. Ive tried to call their contact number, and after waiting in the que for 18 minutes and 6 minutes respectively, both of my calls were disconnected (and per their automated system, i did call during their business hours). If someone can help me get the app to function properly, I’d be happy to update my rating.

Was forced to use this app for a choir concert my son was performing. Add to Apple Wallet doesn’t function and the customer support never responds to their inquiries. Been waiting two weeks for a response! Update: Still waiting on a reply to the help ticket created on May 7, 2024; it’s the 31st. I’m not hopeful for a reply and at this point - the response is useless as the event has already passed. Take the tickets from your email and use another app that will auto convert them into Apple Wallet format instead of relying on this Hometown app that has busted features.

Worst app ever. Never get the tickets.

No way to save credit card, so I have to enter a credit card information every time. If your school has family annual passes it's a pain to deal with that. We used to have Ticket Spicket which is way better. Hometown makes everything so much more difficult. Petitioning our school to drop - it is so bad.

We continue to NOT receive the tickets we purchase on the app. They don’t show up in our tickets. My email and phone are registered but I don’t get notifications via email anymore - I did a couple months ago. We went to and event last night and luckily I bought them at the ticket counter so they saw I paid for them because they never showed up in the app. The contact us link on the app does nothing. Support takes you to a list of unhelpful topics. Ticket spicket worked so much better.

When I first used the app a few years ago it was annoying trying to find the events I was looking for but I managed. Now the app won’t allow me to remain logged in. Now we’re stuck standing in line, re entering all our info only to wait for a verification code before we can show our tickets. This causes every person trying to enter the event to hold up the line. You’ve made a bad app even worse.

Can’t use Apple Pay, can’t save tickets to apple wallet successfully. Doesn’t have any way to pay other than manually entering credit card number, the scan to text doesn’t work. After you pay, and hit go to my tickets, it says you’ve been logged out and you have to log in again.

Add to apple wallet doesn’t function. You will get randomly logged out in between purchases. Sometimes you’ll get logged out immediately following your purchase and have to get the tickets from your email. I work for a software company. I couldn’t imagine having this many bugs for a simple ticketing app.