Honolulu 311

The app is functional and serves a great purpose. My gripe is with the people behind it. 9 times out of 10 they message to tell you why it can’t be handled! TAKE OWNERSHIP! If the issue needs to be passed on to another agency, just DO IT. You have more clout than I do. Messaging needs to be 2 ways. It’s stupid to send me a voicemail to call back. Handle communication in the app.

I don’t know what you’ve done to the app, but it didn’t have troubles with writing a report and using the “Other” choice and it takes you to the locked location and what is texted to 311! Before it was easy! Now you’ve made it difficult to where we get frustrated to using it! Not helping!

It’s convenient in the sense that it has all the City and County of Honolulu’s service request in one app instead of navigating through multiple websites and phone numbers. However, it does have its share of problems. Depending on the service request, it can take up to three months before you get a response and by that time, it’s too late. Plus, the app is dependent on Apple Maps when putting in the location and Apple Maps is notorious for being very inaccurate; they need to switch to Google Maps. If the city wants the quality of life to improve, they need to make resources conveniently available, including this app, and regular updates will go a long way in solving some issues.

Have an app to report issues to make you think they’ll get done. Instead they don’t respond for weeks and close unresolved tickets.

The app reflects Honolulu county government as a whole… antiquated and ineffective. The app needs an overhaul, better servers to facilitate its advertised capabilities, and the actual workforce to respond to the requests inputted by the public-at-large. Who am I kidding? It’ll never happen.

I’ve been using this app for years and it’s been mostly good for what I wanted to do. For the last couple of days though the app gets stuck at the DoIT splash screen and I can’t get to the actual options to file a report. This is very frustrating. I think maybe some server may be down or something broke with the iOS change over because the app hasn’t changed and my internet connection is fine so something else might be broken on the server end. In any case, please fix. There’s a few things I’d like to report need fixing in Honolulu.

Submitted over 7 request for 2 abandoned vehicles on my street, while a few blocks down, I see fresh abandoned vehicle signs on a dozen vehicles. Infrastructure my _ss!

User friendly even a caveman can do it.

Keeps crashing so I have to restart my iPhone. Yes, my O/S is up to date. Filed request to report broken streetlight and they “closed” the request without replacing the light. One week later, still in the dark.

I sent in a report with a short video of a leaking fire hydrant. The very next day there was someone fixing the hydrant, and I also received a phone call to report that the problem was resolved. Wow! That’s awesome follow through! I have to say that the missing “no parking” sign which someone else had initially reported (and I added to) took several months to repair, but I’m glad it was finally done. I wish they would’ve kept the progress updates on the app. It pretty much disappeared at some point because newer reports took its place, and it only said something like “referred to department” for months. Overall, the app makes reporting problems effortless and seems to get things done.