1.77 out of 5
577 ratings in United States
I’ve used this since it first came out. With a couple of different phones. It works best when I keep my phone and the app updated. I’ve never had a problem except when I had two accounts and got them mixed up. I emailed support and they helped me straighten it out. Keeping track of my phone is easier for me than keeping track of a pass.
I got a replacement iphone and when i installed this app none of my hop cards show. But they appear on the website so i just use that now. App is useless. I called customer service and they said theyd transfer my case to tech support but they never got back to me and problems not fixed. So, uhh, yeah pretty useless.
The virtual card works amazingly! All you have to do is tap at any hop card reader and it quickly takes your fare. This is especially helpful when I am running late for the train and I need to pay my fare in an instant before the train departs. I’ve never had any issues using this app. From day one it worked perfectly, people just need to learn to follow instructions better. The app works every time I need to use it, as long as I have enough money loaded to my card. The real issue is that sometimes the readers don’t work properly, and you can explain this to TriMet security and they will not write you a ticket. In the rare event the card reader doesn’t work at one train station, just tap your card at the next train station. It’s not rocket science, guys!
New update doesn’t show when you’ve reached the month pass, so now you pay for every single ride even after paying the required monthly pass amount.
I’m not sure when it changed but there is nowhere to find how close you are to monthly pass anymore. Bring back the older version. Terrible.
When it works like it’s supposed to it’s fine. When it doesn’t, it’s usually their own machine. Also, training ticket checkers on buses is the dumbest waste of internal resources ever seen.
It worked for a while but with $28.50 on my “virtual card” the hop pass in my wallet vanished, so when I tap to pay it draws directly from my credit card, by-passing Hop completely. No amount of phone support or futzing with this app has got it working again.
If I use the app to tap for my fare boarding a bus, it will only use regular Adult fare. Seniors and kids are tough outta luck. (2) There’s a supposed option to choose how far you want to walk in the trip planner, but it doesn’t work. 1-mile walk is the default, and that’s all you get. (Sorry, I’d rather not walk a mile in the rain around Portland after dark.) Trip planner is useless.
There is a discrepancy between the reported value and the actual value on my pass. I also had the add my payment multiple times before it actually connected to my banking. There are clearly a few bugs in the software for this app. Highly recommend using a physical pass instead
Long story short, app eats your money and doesn’t render the virtual card. Haven’t seen more bugs in an app in my life :)
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Chart
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Category
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Rank
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|---|---|---|
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Top Free
|
|
328
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| Name | Reviews | Recent release | |
|---|---|---|---|
Momego - Live transit tracker
Bus, train & subway time alert
|
111
|
3 weeks ago | |
Free2move: Rent
Car share and car rental
|
57
|
1 week ago | |
Transit GO Ticket
|
71
|
1 year ago | |
myORCA
|
111
|
1 month ago | |
Clipper Card
|
165
|
6 months ago | |
REEF Mobile: Parking Made Easy
Find nice parking spots nearby
|
61
|
7 months ago | |
PDX Parking Shuttle
|
32
|
2 years ago | |
Radio Cab Portland
|
20
|
3 weeks ago | |
BIKETOWNpdx
The official BIKETOWN app
|
25
|
1 week ago | |
PDX Bus, MAX, Streetcar & WES
Portland Transit arrival times
|
42
|
3 months ago |
