4.88 out of 5
65,686 ratings in United States
I can’t login on the app nor access my reservation now. This is insanely frustrating, and I’ve tried to reach out for support but they just keep sending me useless links. ^still having this same issue…. I can’t manage my bookings on my phone
No in-app chat to contact customer service or hostels
My friend booked a hostel and invited me to join the trip but it’s not showing up on my bookings why is that ?
If you have any issues with your bookings, Hostelworld customer is horrible. By the time they get back to you, it’s already too late.
Ive used this app for many years now to book hostels. Its been really good and owned by Booking.com so I use both sites when looking for housing. Easy to use and it remembers where I stayed as well so I can look back and reference price/cost.
Been using it before apps were a thing. Usually awesome. Just be care not to book anything with a late check in time for the next day. The app should really just give you military time relative to the locale that you’re checking into in order to avoid confusion. Otherwise use it. It rocks.
This app makes backpacking the world safe and easy.
Hostel world works until they make a mistake and don’t return your money. They will give you a voucher that you will not be able to use in full unless you live in hostels all the time. They put a time limit on the voucher and then pocket the money. They did this to me and then literally have been ghosting me and refusing to acknowledge my request for them to return actual money I gave them.
I have used HostelWorld for years and have stayed at over 20 properties with them. However, a recent bad experience with them has really soured my perception, and after hearing bad stories from others related to extra fees and lack of flexibility with bookings, I really think the service has gone downhill over the years. I am quite disappointed and will not be booking with HostelWorld again in the future.
Prices are much better if you book directly with hostels. Customer service is horrible. You cannot speak to a representative. You have to email, but then they don’t address the issue or answer the question when they finally respond…If they even respond. Their cancellation policy is unfair and doesn’t match the policy of the hostel, which creates a problem when you need to cancel.
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Chart
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Category
|
Rank
|
|---|---|---|
|
Top Free
|
|
27
|
|
Top Free
|
|
43
|
|
Top Free
|
|
47
|
|
Top Free
|
|
48
|
|
Top Free
|
|
50
|
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