---
title: "Hoteles Xcaret - Reviews, Revenue and Downloads in United States | Apple App Store"
description: "Hoteles Xcaret is a complex of two impressive beachfront hotels with modern and sophisticated architecture that blends perfectly with nature and reflects Mexican pride.  Our All-Fun Inclusive® concept"
---

# Hoteles Xcaret — United States

![Hoteles Xcaret App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/e6/c5/5c/e6c55c7f-0811-69bf-64e1-865929d05cba/AppIcon-0-0-1x_U007emarketing-0-6-0-sRGB-85-220.png/434x0w.png)

**Developer:** [Experiencias Xcaret S.A](https://apptail.io/developer/experiencias-xcaret-sa-Wlc)
**Category:** Travel
**Rating:** 1.5/5 (467 ratings)
**Price:** Free
**Bundle ID:** com.xcaret.hotelxcaretmexico
**Store:** Apple App Store
**Country:** United States
**Version:** 4.0.5 (released 2026-09-02)
**Original Release:** 2020-11-14
**Languages:** Spanish, English

**App Store Link:** [Download on Apple App Store](https://apps.apple.com/us/app/app/id1474819420)
**AppTail Page:** [https://apptail.io/app/hoteles-xcaret-Fqpb/united-states](https://apptail.io/app/hoteles-xcaret-Fqpb/united-states)

## Hoteles Xcaret Description
Hoteles Xcaret is a complex of two impressive beachfront hotels with modern and sophisticated architecture that blends perfectly with nature and reflects Mexican pride.

Our All-Fun Inclusive® concept surpasses traditional "all-inclusive" with accommodations in nature-view suites, Premium gastronomic experiences by celebrity chefs from Mexico and the world, unlimited access to Xcaret,  
Xel-Há, Xplor, Xplor Fuego, Xavage, Xoximilco, Xenses, and Xenotes parks, and round-trip airport transportation included.
  
At Hoteles Xcaret, you will discover a new way to stay in the Riviera Maya. Each of our hotels, Hotel Xcaret México and Hotel Xcaret Arte, honors the art, nature, and history of Mexico with a unique style in each room distributed in different "Casas" with distinctive attributes and amenities.

The natural richness of the destination, the hospitality of our people, and the more than 200 adventure, cultural, and entertainment experiences will make your vacation an unforgettable experience with the best of Mexico included. It will be an honor to welcome you with our traditional "¡Bienvenido a casa!" greeting.

Book your suite easy and safe to stay at our outstanding hotels, Hotel Xcaret México and Hotel Xcaret Arte.

• Your Digital Reservation ticket allows you to always carry it with you.

• Get general information about the All-Fun Inclusive® and the Xcaret, Xel-Há, Xenses, Xavage, Xoximilco, Xplor, and Xplor Fuego parks, and depart from the lobby of your hotel.

• You will find important information about activities such as Workshops, and also to indulge yourself you will find information about our Muluk Spa.

• You will have the map of Xcaret Hotels to consult Restaurants, Casas, and services.

• Discover all the restaurants, their specialties, menus, and schedules.

• Locate the services available on Hoteles Xcaret map, such as towel stations, life jackets, ATMs, showers, and toilets, among others.

• Select the language of your preference from the App Menu (Spanish / English).

• Customize your application in light or dark mode, according to your preference.

• Find more information about Grupo Xcaret's parks with direct access to download the application from the menu without having to search for it in stores.

Note: the functions of this application will require access to location data.

This application offers the option of receiving automatic notifications for information related to your visit to any of our hotels. To disable notifications from this application, go to your device's settings.

The prices of the suites shown in the images of the AppStore and PlayStore stores are fictitious and merely illustrative.

## Hoteles Xcaret Screenshots
- [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource116/v4/3a/c5/74/3ac57455-fe1f-1b5a-3a79-5ade36accaf8/1ee688aa-c020-4297-bc39-8ecef6ee53d6_1_XS_max_U002c_XR@3x.jpg/1242x2688.png)
- [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource116/v4/28/58/f7/2858f78b-8e2a-c7fe-f5ec-930ce08c8aea/88e2cb6e-78c1-47bf-a1f4-d531976044ef_2_XS_max_U002c_XR@3x.jpg/1242x2688.png)
- [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource116/v4/20/63/2f/20632f1a-4336-54d0-d2b3-0c1d307dec30/66ad48b3-cb28-4d08-8e76-d4a54a0137a8_3_XS_max_U002c_XR@3x.jpg/1242x2688.png)
- [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource116/v4/df/b6/95/dfb69506-fea4-8f3f-2ed8-5e0d01e424f4/dc1306fa-fd83-4872-b9e2-3f3a0ae86374_4_XS_max_U002c_XR@3x.jpg/1242x2688.png)
- [Screenshot 5](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource116/v4/3c/ea/54/3cea5450-e286-9b98-7a00-827e79bbcc73/2507f1b2-62c7-42d8-b0e2-3374e30a5d02_5_XS_max_U002c_XR@3x.jpg/1242x2688.png)
- [Screenshot 6](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource116/v4/e2/30/73/e2307336-831c-fb37-d772-422a884fc5f4/a69c0c2b-f369-4d83-a35d-9029107cdac6_6_XS_max_U002c_XR@3x.jpg/1242x2688.png)

## Hoteles Xcaret Rating Breakdown in United States
- 5 stars: 39 (8%)
- 4 stars: 14 (3%)
- 3 stars: 7 (1%)
- 2 stars: 32 (7%)
- 1 stars: 375 (80%)

## Hoteles Xcaret Reviews in United States

### *---- "App crashes"
The app allowed me to go through and sign up for the account and then it now crashes every time I try and open it.
-- TaXi_OrIgIn, 2025-01-01

### ***-- "Where’s Xavage???"
No mention of Xavage
-- Mreeves336, 2024-12-31

### **--- "Not helphul"
this provides a map of the property but beyond that it’s not very helpful and doesn’t even include all the amenities at adjacent properties. They might be in there, but if they are, I can’t find them.
-- SonosRules-usually, 2024-12-28

### *---- "Ugh"
The app does nothing helpful other than give you a map - your reservation doesn’t show in the app - you cannot call the hotel - you cannot make reservations for activities or restaurants - not sure why they wasted their time and money
-- Myedges, 2024-12-27

### *---- "Incorrect information"
The restaurant’s information, including its menu and operating hours, is incorrect and outdated. The app maintenance team should thoroughly review the app reviews to address these issues.
-- Nickname4xcaret, 2024-12-22

### *---- "Better off not having it"
Unfortunately, we expected the app to give us information on the restaurants, parks, shows, etc. while staying at Xcaret Arte. Showtimes were incorrect, restaurants with clearly marked hours on the app were closed, and the most annoying part of visiting one of the other parks on the first day was that the app mentions bringing swimsuits, change of clothes and sunscreen but there is absolutely nothing about towels which are NOT AVAILABLE to guests without paying a rental fee anywhere in the park. The map feature is too small to be useful. There’s no way of making any kind of reservation on the app. Lots of pretty pictures but otherwise useless.
-- Juli@6, 2024-11-25

### *---- "The app doesn’t synchronize with your reservation."
I was following the email instructions to download the app but it doesn’t work.
-- edmm2020, 2024-11-24

### *---- "Crash bug prevents app use entirely"
App crashes immediately upon loading into the main menu. Can’t use the app at all. Reinstall didn’t help. iPhone 14 Pro, iOS 17
-- mjesquiv, 2024-10-16

### *---- "Needs work"
The concept of this app is good but it needs a lot of work. The maps weren’t really that helpful because it doesn’t tell you exactly which way to go or if you’re on the right level. The resort itself is confusing because the lobby and front desk aren’t on level 1 like you would assume, most things are on 3 and 5 which is very confusing and the map doesn’t help guide you there. Like another reviewer said, it would be so helpful if the app posted the restaurants and park excursions you booked, and more information about each. To take it one step further if you could schedule reservations on the app instead of having to fill out the “wish list” because we had never been to this resort so planning things ahead of time was very confusing so it would have been really nice to see what times were available through an app once you were down at the resort or make changes to your scheduled times. Overall it’s a nice concept but needs so much work.
-- CGM924, 2024-10-07

### **--- "More info"
It would be ideal if the app could provide more details like….

1. Notify when despenaida  is in route  
2. The timing of breakfast lunch and dinner for each restaurant 
3. To show my restaurant reservations for the week 
4. To let us know when the ice cream man or other cart stops are available along the pool 
5. To show my room expenses spent along the week 
6. To show the various picture locations (route us there) using the app. 
7.  To show spots available for reservations to call to book or other 
8. To show if there’s any openings for the park that require reservations (xavage, xelha, xioxiomilco and others) 
9. A map of the hotel and parks would be ideal to know where to find certain places
-- ENIALE ADNARIM, 2024-08-23

[View all Hoteles Xcaret reviews and detailed analytics on AppTail](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=reviews)


## Hoteles Xcaret Store Rankings
| Chart | Country | Category | Rank |
|-------|---------|----------|------|
| Top Free | Mexico | Travel | #121 |

## Hoteles Xcaret Discovered Keywords
- hoteles xcaret

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## Hoteles Xcaret Available In
- [United States](https://apptail.io/app/hoteles-xcaret-Fqpb/united-states)
- [Mexico](https://apptail.io/app/hoteles-xcaret-Fqpb/mexico)
- [Canada](https://apptail.io/app/hoteles-xcaret-Fqpb/canada)
- [Chile](https://apptail.io/app/hoteles-xcaret-Fqpb/chile)
- [United Kingdom](https://apptail.io/app/hoteles-xcaret-Fqpb/united-kingdom)
- [Colombia](https://apptail.io/app/hoteles-xcaret-Fqpb/colombia)
- [South Korea](https://apptail.io/app/hoteles-xcaret-Fqpb/south-korea)
- [Brazil](https://apptail.io/app/hoteles-xcaret-Fqpb/brazil)
- [Spain](https://apptail.io/app/hoteles-xcaret-Fqpb/spain)
- [Ecuador](https://apptail.io/app/hoteles-xcaret-Fqpb/ecuador)
- [Vietnam](https://apptail.io/app/hoteles-xcaret-Fqpb/vietnam)
- [Costa Rica](https://apptail.io/app/hoteles-xcaret-Fqpb/costa-rica)
- [Peru](https://apptail.io/app/hoteles-xcaret-Fqpb/peru)
- [Germany](https://apptail.io/app/hoteles-xcaret-Fqpb/germany)
- [Australia](https://apptail.io/app/hoteles-xcaret-Fqpb/australia)
- [Bolivia](https://apptail.io/app/hoteles-xcaret-Fqpb/bolivia)
- [Argentina](https://apptail.io/app/hoteles-xcaret-Fqpb/argentina)
- [Italy](https://apptail.io/app/hoteles-xcaret-Fqpb/italy)
- [Sweden](https://apptail.io/app/hoteles-xcaret-Fqpb/sweden)
- [Switzerland](https://apptail.io/app/hoteles-xcaret-Fqpb/switzerland)
- [Japan](https://apptail.io/app/hoteles-xcaret-Fqpb/japan)
- [Iceland](https://apptail.io/app/hoteles-xcaret-Fqpb/iceland)
- [Kuwait](https://apptail.io/app/hoteles-xcaret-Fqpb/kuwait)
- [Kazakhstan](https://apptail.io/app/hoteles-xcaret-Fqpb/kazakhstan)
- [Lebanon](https://apptail.io/app/hoteles-xcaret-Fqpb/lebanon)
- [Lithuania](https://apptail.io/app/hoteles-xcaret-Fqpb/lithuania)
- [Mauritius](https://apptail.io/app/hoteles-xcaret-Fqpb/mauritius)
- [Malaysia](https://apptail.io/app/hoteles-xcaret-Fqpb/malaysia)
- [Nigeria](https://apptail.io/app/hoteles-xcaret-Fqpb/nigeria)
- [Netherlands](https://apptail.io/app/hoteles-xcaret-Fqpb/netherlands)
- [Norway](https://apptail.io/app/hoteles-xcaret-Fqpb/norway)
- [Nepal](https://apptail.io/app/hoteles-xcaret-Fqpb/nepal)
- [New Zealand](https://apptail.io/app/hoteles-xcaret-Fqpb/new-zealand)
- [Panama](https://apptail.io/app/hoteles-xcaret-Fqpb/panama)
- [Philippines](https://apptail.io/app/hoteles-xcaret-Fqpb/philippines)
- [Pakistan](https://apptail.io/app/hoteles-xcaret-Fqpb/pakistan)
- [Poland](https://apptail.io/app/hoteles-xcaret-Fqpb/poland)
- [Portugal](https://apptail.io/app/hoteles-xcaret-Fqpb/portugal)
- [Paraguay](https://apptail.io/app/hoteles-xcaret-Fqpb/paraguay)
- [Romania](https://apptail.io/app/hoteles-xcaret-Fqpb/romania)
- [Russia](https://apptail.io/app/hoteles-xcaret-Fqpb/russia)
- [Saudi Arabia](https://apptail.io/app/hoteles-xcaret-Fqpb/saudi-arabia)
- [Singapore](https://apptail.io/app/hoteles-xcaret-Fqpb/singapore)
- [Slovenia](https://apptail.io/app/hoteles-xcaret-Fqpb/slovenia)
- [Slovakia](https://apptail.io/app/hoteles-xcaret-Fqpb/slovakia)
- [El Salvador](https://apptail.io/app/hoteles-xcaret-Fqpb/el-salvador)
- [Thailand](https://apptail.io/app/hoteles-xcaret-Fqpb/thailand)
- [Türkiye](https://apptail.io/app/hoteles-xcaret-Fqpb/turkey)
- [Taiwan](https://apptail.io/app/hoteles-xcaret-Fqpb/taiwan)
- [Ukraine](https://apptail.io/app/hoteles-xcaret-Fqpb/ukraine)
- [Uruguay](https://apptail.io/app/hoteles-xcaret-Fqpb/uruguay)
- [South Africa](https://apptail.io/app/hoteles-xcaret-Fqpb/south-africa)
- [Angola](https://apptail.io/app/hoteles-xcaret-Fqpb/angola)
- [Austria](https://apptail.io/app/hoteles-xcaret-Fqpb/austria)
- [Belgium](https://apptail.io/app/hoteles-xcaret-Fqpb/belgium)
- [Belarus](https://apptail.io/app/hoteles-xcaret-Fqpb/belarus)
- [China](https://apptail.io/app/hoteles-xcaret-Fqpb/china)
- [Czechia](https://apptail.io/app/hoteles-xcaret-Fqpb/czechia)
- [Denmark](https://apptail.io/app/hoteles-xcaret-Fqpb/denmark)
- [Dominican Republic](https://apptail.io/app/hoteles-xcaret-Fqpb/dominican-republic)
- [Algeria](https://apptail.io/app/hoteles-xcaret-Fqpb/algeria)
- [Estonia](https://apptail.io/app/hoteles-xcaret-Fqpb/estonia)
- [Egypt](https://apptail.io/app/hoteles-xcaret-Fqpb/egypt)
- [Finland](https://apptail.io/app/hoteles-xcaret-Fqpb/finland)
- [France](https://apptail.io/app/hoteles-xcaret-Fqpb/france)
- [Greece](https://apptail.io/app/hoteles-xcaret-Fqpb/greece)
- [Hong Kong SAR China](https://apptail.io/app/hoteles-xcaret-Fqpb/hong-kong)
- [Hungary](https://apptail.io/app/hoteles-xcaret-Fqpb/hungary)
- [Indonesia](https://apptail.io/app/hoteles-xcaret-Fqpb/indonesia)
- [Ireland](https://apptail.io/app/hoteles-xcaret-Fqpb/ireland)
- [Israel](https://apptail.io/app/hoteles-xcaret-Fqpb/israel)
- [India](https://apptail.io/app/hoteles-xcaret-Fqpb/india)
- [United Arab Emirates](https://apptail.io/app/hoteles-xcaret-Fqpb/united-arab-emirates)
- [Luxembourg](https://apptail.io/app/hoteles-xcaret-Fqpb/luxembourg)

---

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