HP Support Assistant

If I came from my app where I was signed in, why do I have to sign in again? And, being that I did sign in again, as requested, why do I have to tell you what product model number I’m here to inquire on; I only have the ONE product, which, frankly, is more than I care to even admit at this point. I’m here for the ONE product I’m signed into; now, can we start there? Your AI is a HUGE waste of my time… running in circles. Please, fix your junk before pushing it on us to use.

HP has gone the move of subscriptions for everything and your device will no longer work without one. I buy my own ink, but they want me signed up for subscriptions so I can use my device that I’ve already purchased. I’ll be happy when they go out of business.

This is the worst app I’ve used in my entire life. Links are bad. Some send you out of the app into a mobile browser. Chatbot AI is so poorly implemented that it can’t even give customized feedback on the very device you’re required to enter in the app, despite it appearing at the top of every new chat. Was this programmed by a college intern? No, a college intern would have gotten this right. Guidance is not helpful for troubleshooting either. In general, HP support is so bad that I’ll never buy their products again. Good luck folks 🫡

However!, it is ridiculous that I’m forced to participate in these ink and paper subscriptions ONLY FROM THE HP INK AND PAPER SUBSCRIPTIONS NO MATTER WHETHER I EVEN USE MY PRINTER FOR MONTHS, ITS NOT LIKE THEY CHARGE FOR WHAT YOU DO USE AND KEEP TRACK FOR ROLLOVERS AND THEN TO ULTIMATELY CHARGE FOR WHAT YOU USE! This is ridiculous and I am not technologically challenged yet I have been having the most horrific experiences for the past 2 months because I moved the printer! I had JUST put in new ink cartridges (all HP!) and yet it said they’d need to be fixed to HP ones. What!? They ARE my HP subscription payed ink cartridges!!! Then the little annoying monitor thing is difficult and bizarre and has been the dumbest setup I’ve ever used! It wouldn’t sign me back in just bc of all these issues after moving it (just down the hall) and wouldn’t hook back up to my WiFi nor let me sign in or anything!!! It also separates you from the app or whatever you are using to annoyingly other dumb websites that don’t help either!!! So annoyed!! GET IT TOGETHER HP AND PRINTERS AND INK AND PAPER AND SUBSCRIPTIONS AND ALL THE ISSUES THAT YOU PROBABLY ANNOY AND FONT READ IF ITS A NEGATIVE REVIEW!!!

Do not download or buy hp products major security weakness and entry points using local network devices and bonjour handshakes

Total and complete waste of time and effort. I hit the HP website to find out how to connect my existing printer to my new router. Should be easy enough. Found their pitch that told me how easy it would be if I only downloaded their useless app. (They didn’t say it was useless… that’s my word). Anyway, after going through their registration process and finally getting back to my longer-than-necessary project. Problem is that even after all that effort, their waste of electrons couldn’t even identify my relatively new printer. So I scrapped their ineffective solution and connected the old fashioned way. Hey HP, thanks for nothing.

No help at all They charge on instaink excuse my speech had a stroke, but anyhow you have to download all these apps for them to take you to a different page and before you know it you have like six or seven pages open maybe more they help they charge you and I have been charged for even the paper that they will not send me. I’ve called the Better Business Bureau on them. I thought that my printer was broken so I went and bought a new one and for two years with the old one. I never got to print for three years now with my new one. I have still not been able to print these people will drive you insane it’s a big money scam.

It can find it on HP website but not on app and the message is off the screen on IOS. Completely useless.

My HP Envy Pro 6475 was working fine and I loved it. I moved into a new apartment complex and my WiFi ad password has changed. Can not get this printer on the new WiFi. I have read the instructions and have been trying for 4 days and NADA. Not happening. I guess I’m going to have to bite the bullet and buy another brand printer. It won’t be an HP. What a waste.

This printer is awful. Changing the ink cartridges is extremely difficult. Access the cartridges is extremely difficult. Only bought it because I have limited space. Every time I try to change the cartridges makes my Blood Pressure go up! This printer should be DISCONTINUED